U3 Leadership/Management Flashcards Preview

Nursing > U3 Leadership/Management > Flashcards

Flashcards in U3 Leadership/Management Deck (58):
1

Managers

Formal authority/power
Position & title

2

Management focus

Achievement of organizational goals
Delegating
Assigning
Supervising
Making decisions

3

Leaders

No title
Influence the behavior of others

4

Leadership focus

Influence through inspiration
Respect
Taking initiative

5

Authoritative leader

Makes decisions for group
Good in crisis situation
Motivates by coercion

6

Democratic leader

Group decision making
Motivates by validating staff accomplishments

7

Laissez faire leader

Manager makes very few decisions
Staff needs to be self-motivated
Very little direction/support comes from manager

8

Low supportive
Low directive

Delegating leadership

9

High supportive
Low directive

Supporting leadership

10

High supportive
High directive

Coaching leadership

11

Low supportive
High directive

Directing leadership

12

Transformational leadership

Desire for change

13

Emotional intelligence
Stage 1

Self-awareness
Consciousness of ability to choose emotions, beliefs, behaviors, & actions

14

Emotional intelligence
Stage 2

Self-management
Change beliefs & behaviors
Choosing emotions

15

Emotional intelligence
Stage 3

Social awareness
Understanding others
Intent vs impact

16

Emotional intelliegence
Stage 4

Relationship management
Influence
Conflict management
Collaboration & cooperation

17

Effective followership

Invests time & energy in improvement
Supportive of new ideas
Constructive feedback/ problem solving alternatives

18

Standards of practice

Minimum acceptable level of care
Guidelines used to determine if negligence or malpractice exists

19

Ethical decision making

APIE

20

Ethical assessment

Am I involved?
What are the facts?
What are the client's wishes?
What values are in conflict?

21

Ethical planning

What are goals of treatment?
Identify decision makers
List & rank all options
Ethics Committee Consult

22

Ethical implementation

Pt or decision maker & health-care workers reach a mutually acceptable decision
Communication

23

Ethical evaluation

Determine whether desired outcomes have occurred

24

Sources of power

Authority
Reward
Expertise
Coercion

25

Empowerment

Feeling resulting from being powerful
Competence or confidence
Control or self-determination
Entitlement or influence
Making a difference & self-determination

26

SBAR

Situation
Background
Assessment
Recommendation

27

Situation

Brief description of the existing situation

28

Background

Medical, nursing, or family information that is significant to the care &/or pt condition

29

Assessment

Recent assessment data that indicates the most current clinical state of the pt

30

Recommendation

Information for future interventions &/or activities

31

Sources of resistance to change

Technical concerns
Psychosocial needs
Position & power

32

Assigning

Transferring the authority, accountability, & responsibility of the client care to another

33

Delegating

Transferring the authority & responsibility to another to complete a task
Retaining accountability

34

Can be delegated

Stable pts with predictable outcomes
Activities that involve standard unchanging procedures
RNs may delegate to RNs, LPNs, & CNAs

35

Can't be delegated

Assessment, care plan, evaluation, health teaching/counseling
Complex nursing judgements
Unstable pts with unpredictable outcomes

36

5 rights of delegation

Right task
Right circumstance
Right person
Right direction/communication
Right supervision/evaluation

37

Right task

LPN or CNA, task is repetitive, little supervision, relatively noninvasive

38

Right circumstance

Health status
Complexity of care
Consider workload of the team

39

Right person

Assess competency of healthcare team member
Within scope of practice
Necessary training

40

Right direction/communication

Form of communication
Expected results
Reporting back
Data
Specific tasks

41

Right supervision/evaluation

Supervise
Monitor performance
Intervene if necessary
Evaluate outcomes
Feedback

42

Structured Care Methodologies (SCMs)

Tools for tracking outcomes
Guidelines
Protocols
Algorithms
Standards of Care
Critical or Clinical Pathways

43

Guidelines

Statements to assist health-care providers & pts in making appropriate healthcare decisions
Decrease variations in practice

44

Protocols

Specific, formal documents that outline how a procedure or intervention should be conducted
Standardize approaches to achieve desired outcomes

45

Algorithms

Systematic procedure that follows a logical progression based on additional information or pt responses to treatment

46

Standards of care

Help to operationalize pt care processes & provide a baseline for quality care
Evaluate if pt has received appropriate services

47

Critical (clinical) pathways

Outlines the expected course of treatment for pts with similar diagnoses

48

Risk events

Service occurrence
Serious incident
Sentinel event
Never events

49

Service occurrence

Unexpected occurrence that doesn't result in a clinically significant interruption of services
Without apparent pt or employee injury

50

Serious incident

Clinically significant interruption of therapy or service
Minor injury to pt or employee
Significant loss or damage of equipment or property

51

Sentinel events

Unexpected occurrence involving death or serious/permanent physical or psychological injury

52

Cover letter introductory paragraph

Purpose in applying
Interest in specific position
How you hear of position

53

Cover letter main portion

Present strongest qualifications that match the job requirements

54

Resume don't include

Marital status
Age
Race
Family information
Hobbies, unless value to job or skills

55

Power--authority

Granted to individual or group by virtue of position

56

Power--reward

Promise of money, goods, services, recognition, or other benefits

57

Power--expertise

Special knowledge an individual is believed to possess

58

Power--coercion

Threat of pain or harm, which may be physical, economic, or psychological