UAL - TMAAT

Question 1

Tell me about a time you had to work as a team to solve a challenging problem in-flight.

Question 2

Tell me about a time that you regretted something that you did in the cockpit, what would you have done differently?

Question 3

What is the most important CRM principle in your opinion?

Question 4

Tell me about a time when you faced a challenging situation.

Question 5

Tell me about the most demanding flight you’ve flown?

Question 6

Tell me a time you saw someone break a rule?

Question 7

Tell me about your most challenging flight when you had a communication issue and how was it resolved.

Question 8

Tell me about a time you had an issue in the cockpit.

Question 9

Tell me about a time you resolved a dispute between two crew members?

Question 10

Tell me about a time you gave great customer service.

Question 11

Tell me about a time you had a disagreement with your crew and what you did about it

Question 12

Tell about a time you had to handle and solve a workplace conflict.

Question 13

Tell me about a time that you had to consult with your whole crew to make a time-sensitive decision

Question 14

Tell me about a time when you went above and beyond for a customer or crewmember?

Question 15

Tell me about a time that your authority was questioned or you weren’t listened to

Question 16

Tell about a time you went above and beyond for your organization.

Question 17

Tell me about a time you had to work with a difficult captain.

Question 18

Tell me about a time when your leadership was challenged.

Question 19

Tell me about a time that you made a decision that you wish you could take back.

Question 20

Tell me about a time you had to make a quick decision in the cockpit.

Question 21

Tell about how you impacted customer service.

Question 22

ell me about your most difficult flight .

Question 23

Which of the seven CRM skills do you believe is the most important?

Question 24

Tell us about a time you made a suggestion at one of your previous employers?

Question 25

Tell us about a time when you had a problem with a subordinate.

Question 26

Tell me about a time you had a problem with a Captain

Question 27

If there was something that you could do over again, what would it be?

Question 28

Tell me about a time you had a crisis in the aircraft and your actions.

Question 29

Tell me about a time you made a positive contribution or change to the workplace?

Question 30

Tell about a time you wished you did something different on a flight.

Question 31

Tell me about a time you had to insist that a Captain follow SOP.

Question 32

Tell me about a time you were involved in a conflict.

Question 33

Tell me about a time you failed at something.

Question 34

Tell me about a time when you needed to encourage or mentor someone who was having a difficult time.

Question 35

Tell me about a time that a crew member was not standard and what you did about it.

Question 36

Tell me about a time you worked with your crew to come up with a solution.

Question 37

Tell about a time that you made a time-critical decision without all the information.

Question 38

Tell me about a time you changed your communication method to get your point across?

Question 39

Tell us about a time when you didn’t hit it off with someone that you have flow with.

Question 40

Tell me about a time you failed as a leader.

Question 41

Tell me about your best customer service day or a time you received a compliment from a customer.

Question 42

Tell me about a time when you saw a co-worker break a company policy or SOP.

Question 43

Tell me about a time you had to correct a co-worker’s course of action.

Question 44

Tell me about a time that you improved or added value to your company.

Question 45

Tell me about a time you worked with someone you didn’t like and what happened.

Question 46

Tell me about at time that you helped to institute change at an organization.

Question 47

Tell me about a time your advice was rejected.

Question 48

Tell me about a time that you used several resources to accomplish a goal.

Question 49

Tell me about a time you had to quickly adapt to a change in circumstances/environment.

Question 50

Tell me about a time you made a tough decision as a leader.

Question 51

Tell me about a time a co-worker questioned your integrity.

Question 52

Tell about a time that you got criticized for a mistake you made.

Question 53

Have you ever gone above and beyond for a passenger, not on behalf of the company, but just because you wanted to?

Question 54

Tell me about a time you had to deal with someone with a bad attitude.

Question 55

Tell me about a time you convinced others to do something in an operation you were not directly a part of.

Question 56

Tell me about a time you had to motivate a group of people to do something difficult.

Question 57

Tell me about a time when someone was performing below standards and what did you do about it.

Question 58

Tell me something about your leadership skills and how you would use that at United.

Question 59

Tell me about a time you said/did something that had a positive impact on someone’s life.

Question 60

Tell me about a time that you completed a flight with incomplete information.

Question 61

Tell me a time you had to prioritize tasks and use CRM?

Question 62

Tell me about a time you implemented a change?

Question 63

List 2 of the 7 CRM skills and why are those important to you?

Question 64

Tell me about a time when you felt forced to fly when you didn’t feel comfortable?

Question 65

Tell me a time someone tried to make you do something you didn’t want to do?

Question 66

Tell me about a time you needed help from someone to solve a problem.

Question 67

What was your worst emergency? What would have done differently?

Question 68

Tell about a time you were in a stressful situation.

Question 69

Tell me about a time you helped out a colleague or crew mate.

Question 70

Tell me about a time you made a quick decision that had a negative outcome on your crew or passengers.

Question 71

Tell me about a time you had a frustrating experience in the flight deck.

Question 72

Tell me about a time you had a stressful flight and you helped the Captain make better decisions.

Question 73

Tell me about a time that a crewmember criticized your work.

Question 74

Tell me a time you preformed poorly?

Question 75

Tell me a time when your attempts at communication was ineffective?

Question 76

Tell me about a time you disagreed with your coworkers attitude.

Question 77

Tell me about a time that you experienced failure?

Question 78

Tell me about a time you wished you acted differently during a trip?

Question 79

Tell about a time that you gave someone feedback and they didn’t accept it.

Question 80

Tell me about a time you succeeded as a leader.

Question 81

Tell me about a time you got a group of people to follow your recommendation.

Question 82

Tell me about a time when you used steps to achieve a goal?

Question 83

Tell me about a time your first officer said something that made you uncomfortable.

Question 84

Tell me about a time in this industry you had to deal with a hard time. How did you handle it.

Question 85

Tell about a time when you had an emergency in the aircraft and how you dealt with it.

Question 86

Have you ever had to tell a crew or Aircraft Commander that you disagreed with the way they were flying the aircraft?

Question 87

Tell about a time you had to help a subordinate.

Question 88

Tell me about a time when CRM broke down?

Question 89

Tell me about a time you corrected either a leader or an instructor.

Question 90

Tell me about a time when you dealt with an angry passenger.

Question 91

Tell me about a time someone questioned a decision you made publicly.

Question 92

Tell me a time you had to include the entire crew on a decision?

Question 93

Tell about a time that you stopped someone from breaking SOP.

Question 94

Tell me a time you failed to use CRM?

Question 95

Tell me about a time two co-workers had a conflict and you had to intervene?

Question 96

Tell me a time you had to deal with multiple things/ factors at one time?

Question 97

Tell me about a time you avoided a conflict.

Question 98

Tell us about a time when you saw someone struggling. How did you know they were struggling and what did you do?

Question 99

Tell me about a time you had to deal with change?

Question 100

Tell me about a time that you lead at an organization.

Question 101

Tell me about a time you received resistance from someone.

Question 102

Tell us about your favorite leadership trait and then tell us a time you used it?

Question 103

Did you ever make a decision that was unpopular with your peers?

Question 104

Tell me about a time you didn’t accomplish something you set out to do.

Question 105

Tell me about a time you faced adversity.

Question 106

Tell about a time that you worked with someone who was disengaged in the cockpit.

Question 107

Tell us about your commercial checkride failure. Walk us through what happened.

Question 108

What would you be thinking about after taxing out, to be informed of an hour ground stop?

Question 109

Tell me about a time you were part of a team/organization that failed to meet a deadline?

Question 110

Tell me about a time that you wanted to change a policy.

Question 111

What would you consider to be the high point of your career so far?

Question 112

Tell me about a time you had a situation where a checklist did not apply.

Question 113

When did a subordinate teach you something?

Question 114

Tell us about a time you needed to secure the help of others.

Question 115

Tell me about a time you took a suggestion from a coworker or subordinate.

Question 116

Tell us about a time you had to persuade people to your way of doing something.

Question 117

Tell me about a time you were undermined.

Question 118

Tell me about a time you had to change the culture.

Question 119

How do you set the tone with your crew?

Question 120

Tell me about a time you where criticized by your supervisor.

Question 121

Tell me about a time you diverted

Question 122

Tell me about a time you were asked to do a job beyond your normal requirements.

Question 123

Tell me about a time you had to depend on outside resources to get a job done.

Question 124

Tell me about a time you had to take on additional duties.

Question 125

Tell me about a time you had to deal with numerous customers.

Question 126

Tell me about a time when you had to take a leadership role unexpectedly?

Question 127

Tell me about a time that you had to counsel your First Officer or Capt because they weren’t focused.

Question 128

Tell me about a time people looked to you for leadership.

Question 129

Tell me about a time that you had to defend and provide assistance to your flight attendant?

Question 130

Tell me about a time that you showed a crew member an alternative way of doing something.

Question 131

Tell me about a time that you achieved something that inspired someone else.

Question 132

Tell me a time you used leadership to motivate?

Question 133

Tell me a time you did something because it was the right thing, not because you were asked?

Question 134

Tell me about a time someone came to you for advice and what was the outcome?

Question 135

Tell me about a time you said something and then later regretted it

Question 136

What would you do if another company called in six months?

Question 137

Tell me about a time you followed a policy you disagreed with.

Question 138

Tell me about a time you were prevented form doing your best.

Question 139

Tell us about a time you were pressured from a superior or other party to do something that made you uncomfortable , or to break a rule?

Question 140

Tell us about a time you didn’t hit it off with a coworker

Question 141

Tell me about a time you received negative feedback and weren’t immediately responsive to it.

Question 142

Tell me about a time you supported someone’s decision even though you disagreed with it.

Question 143

Tell me about a time you failed to keep a commitment.

Question 144

Tell me about a decision your supervisor made you didn’t agree with?

Question 145

Tell me about a time you made a mistake that could have had career consequences and what did you do about it?

Question 146

Tell me about a time you had trouble establishing rapport.

Question 147

Tell me about a time when you had to tell someone they were wrong.

Question 148

Tell me about a time you had to coordinate something with someone that you both had a common goal in.

Question 149

Tell me about a time you were in a situation where you didn’t have the authority to make a decision.

Question 150

What makes a good Captain and how would you be one?

Question 151

Tell me about a time you set the tone in the flight deck.

Question 152

Tell me about a time you were told you did a great job.

Question 153

How do you deal with negative attitudes, customer service above and beyond, hostile Captain?

Question 154

Did you ever receive an unreasonable request from a coworker?

Question 155

Tell me about a time when you needed to praise a crewmember.

Question 156

Tell me about a time that you were dissatisfied with your job performance and what you did to change it.

Question 157

Tell about a time that you did something you weren’t trained on.

Question 158

Tell me a time you had to explain your decision to a customer?

Question 159

How would you greet a brand new crew member?

Question 160

Tell me about a time you felt pressured to fly? Did you end up flying and why or why not?

Question 161

Tell me about a time you were responsible for a large number of people?

Question 162

What would you do if your captain is flying too fast on approach?

Question 163

Tell me about a time you were uncomfortable flying, and what did you learn?

Question 164

Tell me about a time you flew with someone who was closed minded or opinionated?

Question 165

Tell me about a time you had to convince your captain of a decision you made?

Question 166

Tell me about a time you used judgment to go against company policy.

Question 167

Tell me about a time you had to deal with an unfair company policy.

Question 168

Tell us about a time you got upset with a coworker.

Question 169

Have you had a memorable flight with a passenger? How would you have felt if there was no acknowledgment of your assistance?

Question 170

Give an instance of when you have been distracted on the job, when you had trouble concentrating.

Question 171

Tell me about a time you had to apologize to a co worker.

Question 172

Tell me about a time that you dealt with stress on the job.

Question 173

Tell me about a time that your positive attitude helped lead to a positive outcome.

Question 174

Tell me about a time you received a critique/criticism that you initially disagreed with but eventually came around on and agreed with.

Question 175

Tell me about a time you said something you felt bad about or apologized for it?

Question 176

Tell me about a time your crew looked to you for direction?

Question 177

Tell me about a time you lost credibility with someone

Question 178

Name someone who influenced you, what you learned from them, and how you applied it to specific situation?

Question 179

Tell about a time you had to build rapport with crew member?

Question 180

What is your proudest accomplishment?

Question 181

Tell me about the best Captain you know - what you’ve learned from them and what leadership styles you demonstrate from their example.

Question 182

Tell us about the youngest pilot you mentored.

Question 183

Tell us why you haven’t upgraded yet.

Question 184

Tell me about a time when you took care of your priorities to have a quality flight?

Question 185

What does CRM mean to you?

Question 186

Have you ever violated a FAR?

Question 187

Would you leave in six months if UPS called?

Question 188

Tell me about a time you helped someone with something and they hadn’t asked for it?

Question 189

Tell me about a time you learned something about yourself during a crisis.

Question 190

Do you have any recent traffic violations? If so, please explain.

Question 191

Tell us about a time you learned something about yourself in the airplane.

Question 192

Tell me about a time you took command in a situation where you weren’t in charge.

Question 193

Tell me what you think the importance of diversity is and tmaat where diversity directly lead to a positive out come in a tough situation.

Question 194

Tell me about a time you had to deliver bad news to a peer

Question 195

Have you ever had a period when you were overloaded with responsibilities?

Question 196

Tell me about a time a policy you implemented caused stress for those around you and what did you do?

Question 197

Tell me about a time of compromising beliefs or values.

Question 198

Tell me about a time you gave up something precious to you.

Question 199

Tell us about a time you were told you were doing something wrong but knew you were doing it right?

Question 200

Tell us about a time a customer had an unrealistic demand or request?

Question 201

Tell me about a time your workplace or organization put forth a policy you didn’t understand.

Question 202

Tell me about a time when someone would not give you the information you needed to do your job.

Question 203

Tell me about a time you sacrificed your morals or beliefs to get the job done?

Question 204

Have you ever had any challenges with training and or need additional time to complete an objective?

Question 205

Have you ever had to take the aircraft from another pilot or strongly encourage the pilot flying to alter their process?

Question 206

Tell me about a time you witnessed someone giving bad customer service and what did you do about it.

Question 207

Tell me about a time you had to explain a decision you had to make to a customer

Question 208

What is one overall quality you would like to highlight? Give me an example when you used this quality.

Question 209

Tell me about a time when your entire crew disagreed with your decision.

Question 210

Did a customer ever show appreciation towards you?

Question 211

Where do you think you are the weakest?

Question 212

Tell me about a time that you praised a coworker in public.

Question 213

Tell me about a time that you put customer service over company policy?

Question 214

Tell me a time you could not keep a promise to a passenger?

Question 215

Tell me a time you used CRM to deliver customer service?

Question 216

Tell me about a time you lost situational awareness.

Question 217

If you have any checkride failures, do you believe any of them were the checkairmen’s fault?

Question 218

What would you do if the captain wasn’t present 20 minutes from departure time?

Question 219

Tell me about a time when the way forward wasn’t clear.

Question 220

TMAAT you disappointed a coworker?