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ITIL 4 Study
> Understand the key service concepts - MOD1 > Flashcards
Understand the key service concepts - MOD1 Flashcards
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ITIL 4 Study
(8 decks)
Definitions
Understand how the ITIL guiding principles can help an organisation adopt and adapt service management - MOD4
Understand the four dimensions of service management - MOD2
Understand the purpose and components of the ITIL service value system - MOD3
Understand the activities of the service value chain, and how they interconnect - MOD5
Know the purpose and key terms of 15 ITIL practices - MOD6
Understand 7 ITIL practices - MOD6
Understand the key service concepts - MOD1
