Understanding Consumer Behavior Flashcards
(4 cards)
What is consumer behavior? What influences consumer behavior?
Consumer behavior: acquiring, consuming, and disposing of goods, services, time, and ideas by the consumer (us)
Influenced by: social media, ads, friends/family (WOM,) celebrities/sports
3 components of consumption.
1-Acquisition: how you actually got the product into your hands.
2-Consumption(Usage): using it
3-Disposition: getting rid of it
2 questions a marketer would ask when determining how to price products?
A: How sensitive are consumer to price and price changes?
B: When should pricing tactics be used?
Why is it important to consider where your product is distributed and how it impacts consumer behavior?
Availability. Can customers get it? Accessibility. The design of the store. Think Apple store and its purpose in having every single item in order to make money.
Market segmentation.