Unit 02

Question 1

delegate, v

Answer 1

give a particular job, duty, right, etc. to someone else so that they do it for you

Question 2

get down to work, v

Answer 2

start to direct your efforts and attention towards work

Question 3

hands-on approach, n

Answer 3

way of doing things which is practical, not theoretical

Question 4

trouble-shooting skills, n pl

Answer 4

ability to remove or solve difficulties

Question 5

brand builder, n

Answer 5

developer of a products’s image

Question 6

empire, n

Answer 6

very large and important business organisation

Question 7

feedback, n

Answer 7

remarks passed back to the person responsible, so that changes can be made if necessary

Question 8

fire, v

Answer 8

dismiss

Question 9

incompetent, adj

Answer 9

showing lack of ability or skill to do something successfully

Question 10

ranks, n pl

Answer 10

the membership of a group or organisation

Question 11

rate, n

Answer 11

level of payment

Question 12

stake, n

Answer 12

share or financial involvement in a business

Question 13

venture, n

Answer 13

new activity, usually in business, which involves risk or uncertainty

Question 14

workload, n

Answer 14

amount of work to be done, especially by a particular person or machine in a period of time

Question 15

administer, v

Answer 15

manage or govern

Question 16

assess, v

Answer 16

judge or decide the amount, value, quality or importance of something

Question 17

brand management, n

Answer 17

how a company manages its brands and brand image

Question 18

crisis management, n

Answer 18

process of dealing with difficult situations

Question 19

line management, n

Answer 19

direct management of staff

Question 20

middle management, n

Answer 20

level between senior management and junior management

Question 21

performance pay, n

Answer 21

salary that increases when your work improves or becomes more productive

Question 22

quality management, n

Answer 22

managing systems in a company so that each department works effectively and produces products or services of the required standard

Question 23

risk management, n

Answer 23

process of assessing and measuring possible dangers and evolving strategies to deal with them

Question 24

time management, n

Answer 24

skill of administering your time so as to work effectively