Unit 1

Question 1

Measure of quality

Answer 1

Performance against a standard

Question 2

Measure of quantity (2)

Answer 2

(1) Response rate
(2) Response products

Question 3

Timeliness

Answer 3

Duration of task completion

Question 4

Cost

Answer 4

Resources required to complete a task

Question 5

ABC analysis: Record of (3)

Answer 5

(1) Antecedent
(2) Target behavior
(3) Consequent events

Question 6

PIC/NIC Analysis

Answer 6

Antecedents and consequences that support problem performance

Question 7

PIC/NIC Analysis®:
Type of assessment

Answer 7

Informant-based

Question 8

Performance Diagnostic Checklist

Answer 8

Functional assessment used to review performance context

Question 9

PDC stands for

Answer 9

Performance Diagnostic Checklist

Question 10

Training:

Instructs performers on

Answer 10

How to complete a task

Question 11

Task clarification

Answer 11

Specifies job requirements

Question 12

Job aid

Answer 12

Draws performer’s attention to make behavior more likely

Question 13

Goal

Answer 13

Standard for performance on a task

Question 14

Reduce task unpleasantness

Answer 14

Making a disliked task more desirable

Question 15

Feedback

Answer 15

Information about performance aimed at improving future performance

Question 16

Incentive

Answer 16

Item or event delivered contingent on performance

Question 17

Praise

Answer 17

Statement of approval for an observed performance

Question 18

OBM: Areas of emphasis (4)

Answer 18

(1) Performance management
(2) BSA (Behavioral systems analysis)
(3) Performance-based pay
(4) BBS (Behavior-based safety)

Question 19

OBM measures (4)

Answer 19

(1) Quality
(2) Quantity
(3) Timeliness
(4) Cost

Question 20

Staff performance problems:
Reasons (4)

Answer 20

(1) Skill deficit
(2) Lack of resources
(3) Lack of ability
(4) Lack of motivation

Question 21

Steps in performance assessment (3)

Answer 21

(1) Pre-assessment
(2) Assessment
(3) Intervention planning

Question 22

Examples of antecedent interventions

Answer 22

Training, task clarification/checklists, job aids, goals, reduce task unpleasantness

Question 23

Consequence interventions

Answer 23

Feedback, incentives, praise

Question 24

Areas of the PDC (4)

Answer 24

1) Training
2) Task Clarification and Prompting
3) Resources, Materials, and Processes
4) Performance Consequences, Effort, and Competition

Question 25

Staff Performance Problems (4)

Answer 25

1) Skill deficit 2) Lack of resources or time 3) Lack of ability 4) Lack of motivation

Question 26

Skill deficit

Answer 26

The employee cannot engage in a task but has demonstrated the capacity to learn or re-learn

Question 27

Lack of resources or time

Answer 27

The employee can demonstrate a skill but cannot complete a task due to insufficient time or resources

Question 28

Lack of ability

Answer 28

The individual is physically incapable of completing a task

Question 29

Lack of motivation

Answer 29

The individual has previously demonstrated skill but seems “unwilling” to complete a task

Question 30

Steps for completing a PIC/NIC analysis (7)

Answer 30

1) Describe the undesired performance 2) Describe the desired performance 3) Determine the severity of the problem 4) Complete an ABC analysis of the undesired performance 5) Complete an ABC analysis of the expected performance 6) Summarize current antecedents and consequences 7) Propose solutions that add positive, immediate, and certain consequences

Question 31

Performance improvement process steps (6)

Answer 31

1) Problem identification 2) Assessment 3) Intervention selection 4) Intervention implementation 5) Monitoring and evaluation 6) Plan revision