Unit 2

Question 1

Organizational behavior management

Answer 1

Behavior-analytic interventions applied to employee performance and well-being

Question 2

Behavioral systems analysis (BSA):
Integrates (3)

Answer 2

1) Behavior analysis
2) Systems analysis
3) Organizational design

Question 3

BSA stands for

Answer 3

Behavioral systems analysis

Question 4

Performance management

Answer 4

Using behavioral principles to manage individual employees and groups of employees

Question 5

Organizational inputs

Answer 5

Resources needed to complete tasks

Question 6

Organizational processes

Answer 6

Tasks that convert inputs into outputs

Question 7

Organizational outputs

Answer 7

Product, service, or resource

Question 8

Organizational goals

Answer 8

Strategic, measurable outcomes for the organization

Question 9

Open systems

Answer 9

Adapt to environmental changes

Question 10

Behavioral product

Answer 10

Evidence left behind after behavior occurs

Question 11

Aggregate product

Answer 11

Compounded result of multiple behavioral products

Question 11

Mission

Answer 11

Reason the organization exists

Question 12

Macrosystem

Answer 12

Organization is part of this larger system

Question 13

Organizational myopia

Answer 13

Losing sight of macrosystem and mission

Question 14

Activity trap

Answer 14

Focus on activity without regard to mission

Question 15

Silo culture is often a result of

Answer 15

Traditional, vertical organizational structures

Question 16

Silo culture

Answer 16

Each department has its own goals and rewards

Question 17

Functional optimization

Answer 17

Functional optimization: _____

Department or function reaches maximum output or performance

Question 18

Organizational level:
View

Answer 18

Emphasizes organization and its customers

Question 19

Process level:
View

Answer 19

Emphasizes interdepartmental relations to see how work gets done

Question 20

Job/performer level
View

Answer 20

Emphasizes individual performer’s role within each process and function

Question 21

Organizational system map shows (5)

Answer 21

(1) Resources
(2) Products/services
(3) Suppliers
(4) Customers
(5) External influencers

Question 22

Total performance system

Answer 22

Analyzes behavioral system interacting with its environment

Question 23

Internal and external customers both

Answer 23

Receive outputs from a department in an organization

Question 24

Internal customers are positioned

Answer 24

Inside the organization

Question 25

External customers are positioned

Answer 25

Outside of the organization

Question 26

Relationship map shows how

Answer 26

Departments/functions and inputs/outputs relate

Question 27

Cross-functional process

Answer 27

Process involving more than 1 function

Question 28

Primary/core process

Answer 28

Received by external customer

Question 29

Secondary/support process

Answer 29

Invisible to external customer, but supports primary/core process

Question 30

Management process shows

Answer 30

Steps managers should take to support other processes and people

Question 31

Process map shows

Answer 31

Sequential steps and decisions made throughout process

Question 32

Scope

Answer 32

The part of the process to be analyzed

Question 33

Department (2)

Answer 33

1) Separated by admin lines 2) Generates a main product

Question 34

Swim lane

Answer 34

Row of a process map showing a particular function and its steps

Question 35

Subprocess

Answer 35

Process within a larger process being analyzed

Question 36

Lean

Answer 36

Streamlining process approach to reduce "waste"

Question 37

Organizational system: Components (4)

Answer 37

1) Inputs 2) Processes 3) Outputs 4) Goals

Question 38

Levels in BSA (3)

Answer 38

1) Organizational level 2) Process level 3) Job/performer level

Question 39

External view of organization

Answer 39

Relationship between the organization and the outside environment

Question 40

Internal view of organization

Answer 40

How the departments or functions within the organization relate to each other

Question 41

Performance needs (3)

Answer 41

1) Goals 2) Design 3) Management

Question 42

Types of management (4)

Answer 42

1) Goal 2) Performance 3) Resource 4) Interface

Question 43

Types of processes (3)

Answer 43

1) Primary/core 2) Secondary/support 3) Management

Question 44

Process map: Common terms (4)

Answer 44

1) Scope 2) Function/department 3) Swim lane 4) Subprocess

Question 45

TIMWOODS: Acronym for

Answer 45

Types of waste found when analyzing processes Transportation Inventory Motion Waiting Overprocessing Overproduction Defects Skills

Question 46

To analyze performer/job level use (2)

Answer 46

1) Performance Diagnostic Checklist 2) ABC analysis