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Travel And Tourism > Unit 1 > Flashcards

Unit 1 Flashcards

1
Q

What is tourism?

A

The movement of people to countries or places outside their usual environment for either personal or business reasons

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2
Q

What is outbound tourism!?

A

To leave their own country and travel to a different one for the purpose of tourism

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3
Q

Inbound tourism

A

To enter the country to visit for the purpose of tourism
Eg: a holiday

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4
Q

Domestic tourism

A

Tourists travelling within their own country! Must stay away from your home for at least one night

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5
Q

Day visitor

A

You only travel for the day

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6
Q

Name the 8 types of tourism

A

Mass
Eco- tourism
Cultural
Sporting
Business
Educational
Health and medical
Leisure

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7
Q

What is leisure travel

A

Tourists travelling for their own pleasure and enjoyment or taking a relaxing holiday

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8
Q

What is corporate travel

A

Travelling for business purposes (attending a conference,meeting,training or working in another location) On a short term contract

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9
Q

What is specialists travel

A

Travelling for a specific reasons

Some travel and tourism organisations operate in highly specific markets to provide for some of these specific customers

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10
Q

What is VRR

A

Visiting family and friends

Are usually leisure travelers who stay overnight with a family member or friend

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11
Q

What is a day trip

A

Only visiting a place/country for the day
(Don’t stay overnight)

DO NOT COUNT AS TOURISTS!!

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12
Q

Examples of leisure travel

A

Package holidays
City breaks
Short breaks
Cruises
Stag/hen parties
Holidays planned by tourists

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13
Q

Examples of corporate travel

A

Travelling to New York for a business conference

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14
Q

Examples of specialist travel

A

Weddings
Historical
Health
Adventure
Education
Culture/heritage
Conservation
Sustainable travel

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15
Q

Examples of a day trip

A

Shopping trip
Visitor attractions
Countryside walks

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16
Q

Examples of vfr

A

Can be domestic Inbound or outbound tourism

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17
Q

What are the 5 types of t and t Customer!?

A

Individuals
Couples
Groups
Corporate (business)
Specific requirements

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18
Q

What do travel and tourism organisations need to understand about their customers!?

A

Who their customers are
Understand the purpose of their trips and need to be able to meet customer needs

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19
Q

What is an individual traveler going to need on a trip

A

Lots of activities
Tours
Book group excursions (not lonley)
Taxi/bus service
Restaurants
Leisure areas

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20
Q

What are couples going to need when booking a trip

A

Spas
Gym
Luxury
Kid free hotels
Large bathrooms
Larger rooms
Couples activities
Shops
Romantic destinations
Restaurants

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21
Q

What are a group of people going to need when booking a trip!?

A

Larger rooms (space for everyone)
Clubs/party holiday
Bars
Shops
Activities
Lots of single beds
Entertainment

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22
Q

What is a corporate traveler going to need!?

A

Leisure services
Room service
Quiet areas to work
Good wifi
Meeting rooms
Tv/ entertainment in room
Dry cleaning

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23
Q

What does someone worh special requirements need when booking a trip

A

Braille
Wet rooms
Lifts and ramps
Rooms on ground floor
Audio description

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24
Q

Specific requirements:what would be needed if there was a language barrier/different cultures!?

A

Translator
Places of Worship

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25
Specific requirements:what would be needed if there was mobility problems!?
Ramps Lifts Rooms closer to facilities Doctors Assistance button
26
Specific requirements:what would be needed if there was a hearing impairment
Sign language Visual instructions Assistance button
27
Specific requirements:what would be needed if there was a visual impairment
Guide dogs accessibility Braille Audible instructions Assistance button
28
Specific requirements:what would be needed if there was a medical condition
Onboard doctors Heart medication Defibrillators Emergency button
29
What is ownership and what are the different types
Travel and tourism organisations can be PRIVATE businesses, PUBLIC or GOVERNMENT run organisations and voluntary organisations or charities -often these different types work in partnership with one another
30
What is a private business
Most tourism businesses are part of the private sector -not under government control -aim to make a profit -staffed by paid employees -if they fail to profit,the usually stop trading
31
What size is the private business
They range in size small/medium/ huge multinational corporations operating all over the world
32
Example of a small private business
Clive’s fruit farm Malvern spa
33
Example of a medium private business
Freedom leisure Vue cinema Travel lodge
34
Example of a large private business
Hilton hotels Jet2 EasyJet
35
What are the types of private business ownership
Sole trader PLT (private limited company) Shares PLC (public limited company) Unlimited liability Limited liability
36
What is a sole trader
Business run by one’s self employed individual -they have unlimited liability— personal asset are
37
Private limited company (LTD)
A business owned by share holders who invest in the business for a share of their profits - shares sold privately (usually to friends and family) -limited liability
38
What are shares
Units of ownership of a company offered for sale to raise funds
39
What is a PLC public limited company!?
A business owned by shareholders that can sell shares to the public -it’s shares are listed on the stock exchange -if the business makes a profit. Shareholders receive a dividend -DIVIDEND depends on the profit made snd the amount of shares owned -shareholders have limited liability
40
What is unlimited liability
If your business goes bust there is no limit to the amount of money that you can loose
41
What is limited Liability
If the business goes bust their is a limit to the amount of money that you can loose - can only take what is owned by business
42
What are the aims of a travel and tourism organisation!?
Selling more products/services Good customer service Diversify in their product range To share their passion Improve public image Increase market share To grow a business To be world wide Profit Increasing turnover
43
What is a public organisation
Funded by the government through taxes
44
Types of funding for public organisations
-DCMS lottery funding Local governments (councils)
45
Public sector staff are
Mixed of payed and unpaid Could be a volunteer
46
Aims of the public sector
-Using their funding appropriately in a cost effective way -restoring historical buildings (culture) -promote tourism in areas -reinvesting profits into their services and activities -make enough money to break even Focus on the tax payer (what are their needs)
47
What are the public sector organisations mix of!?
Local and national
48
What is the dcms responsible for
The national tourism agency know as visitBritian and visit England Also responsible for some of Britains famous tourist attractions Other national public sector organisations can have a large impact on tourism such as the DFT (department for transport)
49
Local public sector organisations involved in travel and tourism include:
Local tourist centres (usually run by local council) Local visitor attractions Local transport organisations
50
What does the voluntary sector =
Charities
51
Funding comes from
Government grants Donations from the public Entry fees payed by visitors to their attractions and shops Can be payed/cannot be paid- depends on job title
52
Why would someone volunteer for a t and t organisation
May have a passion for their subject To become a better person Want to help others Help support local buildings so then tourists can visit When people are retired and want to keep busy
53
Who regulates charities
Charity commission
54
Examples of charities
National trust Severn valley heritage steam railway Community transport
55
What are the 7 charity aims
1. Promoting the arts,culture and heritage 2. Preserving or protecting the environment 3. Ensuring sustainability 4. Educating visitors 5. Preventing or reliving poverty in tourist destinations 6. Promoting community development 7. Raise money
56
What is tangible
Something they can be handled and touched (reserving a seat on a bus)
57
What is intangible
Something that is not a physical objects and cannot be handled (such as a safe and enjoyable journey)
58
What are the 9 key sectors in travel industry!?
Travel agents Accommodation Trade associations Government departments Regulatory bodies Transport Information and promo service providers Tour operators Visitor attractions
59
What is the role of transport
Provide customers with transport between destinations in a safe and efficient manner
60
Transportations include
Airlines Ferries Cruises Bus and coaches Private cars Taxis Rail
61
Examples of budget airlines
Ryan air Easy jet Whizz air
62
What are the 3 different types of haul flights
Short (less than 3 hours) Medium and long haul (above 7)
63
What do low cost airlines in the uk focus on
Focus on Europe but some do go to medium destinations such as Greece and the canary islands
64
What do the CAA define flights by
Short medium and long hall by distance
65
How far are short haul flights
1500km Eg Edinburgh to Dublin
66
How far are medium haul flights
Between 1500km-3500km EG Manchester to Marrakesh
67
How far are long haul flights!!?
Over 3500km EG London Heathrow to jfk New York
68
What is a scheduled airline
Run to a REGULAR timetable -only changed for the winter and summer seasons - flights depart even if not all seats are booked!!
69
What are charter airlines
Own and operate aircraft rented by other organisations such as tour operators -they may be contracted for a specific holiday season and run on a timetable set by the operator -aim to fill every seat on the aircraft -each seat forms part of the customers package
70
What are some of the following service choices when travelling long haul
Economy Premium economy Business First class
71
What are low cost airlines all about
Keeping costs low and scheduled airlines that offer low prices and basic comfort
72
What is the main promise of ferries and airlines
A safe enjoyable journey between ferry ports/airports!
73
Why are ferries popular
Traveler’s can take cars with them!! The uk operates many ferry services between its islands and neighbouring Ireland!
74
Example of ferries
Irish ferry Britney
75
What are cruises
Are taken by ship for pleasure, relaxation and are a whole holiday in themselves. It is essentially a floating holiday resort and they often operate an all inclusive basis
76
Why are cruises popular
They can stop at various destinations
77
Example of cruises
P & O Disney cruises Viking- specialise in River Saga- specialise in over 50s
78
What are transport hubs and getaways
Where transport start and finish
79
What is a package holiday
A pre arranged combination of transport accommodation and other tourist services
80
What is a travel agent
Businesses that arrange the details of a holiday on behalf of customers
81
What do travel agents specialise in
Leisure travel (such as holidays) Also specialise in corporation travel
82
Examples of travel agents
Cooperative travel Kuoni Trailfinders
83
What is the role of a travel agent
Arrange everything for you Good customer service Knowledgable Removes holiday stress Give advise
84
What is a multiple travel agent
Companies that operate a chain of retail outlets throughout the UK Eg: TUI
85
What is a Miniple travel agent
Operate apart of a small or medium sized chain or group that had a few branches or outlets across locations Eg: Haze Travel
86
What is an independent travel agent
Work with clients to plan trips and holidays for leisure or business purposes with a possible focus on specific areas of interest eg sport Eg; Travel bag arrange my escape
87
What is a franchise travel agency
A fully ATOL and ABTOL protected travel agency that can sell worldwide responsible holidays to your network of contacts or customers Eg: travel conscious
88
What is a call centre travel agency
Offer and sell travel products and services over the phone using a computerised reservation system Eg: TUI JET2
89
What is a an online travel agent
A business that allows users to search and book travel products such as air tickets, lodging, car rentals, tours and cruises Eg: JET2 TUI
90
What is a business travel agency
A dedicated team in charge of efficient cost effective business travel Eg; Amex GBT CTM travel perk
91
What is a specialist travel agency
Offer a wide range of niche experiences Including wildlife, safaris,cultural immersions, adventure travel, culinary tours Eg: Kuoni Cox and kings Himalayan kingdoms

Travel And Tourism (1 decks)

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