Unit 1 - Stakeholders

Question 1

What are the two types of stakeholders?

Answer 1

Internal and external stakeholders

Question 2

What are stakeholders?

Answer 2

Organisations or people who have an interest in the business

Question 3

Name the internal stakeholders:

Answer 3

Owners & Shareholders
Managers
Employees

Question 4

Name the external stakeholders:

Answer 4

Community
Customers
Suppliers
Banks
Government

Question 5

What are shareholders?

Answer 5

• Individuals who own shares (parts) of a business
• They are internal stakeholders

Question 6

What is a shareholder’s interest in a business?

Answer 6

• High dividends
• High profits
• Success
• Increase in share value

Question 7

What is a shareholder’s influence on a business?

Answer 7

• Buying shares (puts money into business)
• Selling shares (takes money out of business)
• Make decisions on company direction & strategy.

Question 8

What is a manager?

Answer 8

• Person responsible for administering or supervising a group of staff
• They are internal stakeholders

Question 9

What is a manager’s interest in a business?

Answer 9

• Control
• Recognition
• Fringe benefits
• Bonuses
• Business to succeed

Question 10

What is a manager’s influence on a business?

Answer 10

• Hire good employees (enterprise in CELL)
• Good decision making
• Lead the team well

Question 11

What is an employee’s interest in a business?

Answer 11

• Training
• Staff incentives
• Good pay
• Good working hours/work from home
• Holidays
• Good working environment

Question 12

What is an employee’s influence on a business?

Answer 12

• Good customer service

Question 13

What is a customer’s interest in a business?

Answer 13

• Low prices
• Good deals
• High quality
• Good customer service
• Products in stock

Question 14

What is a customer’s influence on a business?

Answer 14

• Good Reviews
• Complain/Harass
• Loyalty (positive)
• Going to competition
• Spread awareness

Question 15

What is a banks’ interest in a business?

Answer 15

• Providing Finance
• Getting loans repaid with interest

Question 16

What is a bank’s influence on a business?

Question 17

What is the government’s interest in a business?

Question 18

What is the government’s influence on a business?

Question 19

What is a supplier’s interest in a business?

Question 20

What is a supplier’s influence on a business?

Question 21

What is a community’s interest in a business?

Question 22

What is a community’s influence on a business?