unit 1 stakeholders and their effects on the business Flashcards Preview

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Flashcards in unit 1 stakeholders and their effects on the business Deck (19):
1

definition of a stakeholder

a person with an interest or concern in something in a business which cause major impacts to a business

2

owners

sole traders and partnerships have full control what the business says and does,. they strive for the business to be as profitable as possible

3

shareholders

whats the business to be profitable to get dividend.
usually they have little control depends how much share they have

4

employees

they rely on a business for work and good wages,.
wants to keep the business going and carries out the role of giving the business good service in order to keep customers happy.

if they get bad wages or workplace location they may go on strike which can affect the business's reputation

5

customers

wants the business to continue to get goods or service.
wants expected quality for money that they spend on goods or service
business cannot survive without customers
business need to satisfy customers need or else the threat of closure may become a reality

6

suppliers

a business that supplies goods and service to another business and will want to see that business grow.
if the business close down it will affect the suppliers
if they give poor quality supplies it may ruin the business's reputation.
if they are unreliable they may change to another service

7

government

they may change minimum wage.
they may change taxation levels. in addition they may help a business start in out to gain worker in certain areas
governments want business to succeed in order to to get more workers and this leads to less unemployment and more tax

8

local community

PLEASE DO NOT CONFUSE THIS FOR CUSTOMERS !
the community are interested in business developments. not every business is welcome. E.g. they may not want a business that deals with toxic waste.
a successful business however is welcome as it may generate prosperity in a community and better infrastructure
the community may do protest and ask local council to stop a business from coming to their area

9

are all stake holders important

no some have a greater impact than others, e.g. shareholders vs owner, government vs local community etc.

10

can a business please every stakeholder

no you cannot please every single one as they all have different motives. a business may please one but disappoint another.

11

they want job security and promotion. they want decent wages and good conditions

employees

12

most important stakeholder decides what happens to a business ad wants to make profit

owners and shareholder with large shares

13

they want good community so they can ensure the right product is deliverer at the right time. they also want to be paid on time

suppliers

14

they may want jobs and improve local facilities but not to the expense of the environment

the local community

15

want high quality products at low prices the want good service and fast delivery
* or quality at the price that they expected

customers

16

they want to receive money from taxes when the business make profit and jobs

government

17

PLC and large companies may need managers to help the owner to run the business in a certain sections

management

18

employees vs owners

employees - better wages may lead to lower profit
owners- higher profit and dividend and do not want to increase profit for wages
resolution- employees a bonus if they reach a certain profit. owners may get more profit and dividend too

19

owners vs local community

owners- high profit, expands and wants to build a factory.
local community- quiet , safe , peaceful no pollution.
resolution- must make a by pass around village. business most pay for road , not community