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Flashcards in unit 3 organisation Deck (29)
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1
Q

human resources

A

people who work for a business

2
Q

examples of human resources

A

owners , contractors and employees

3
Q

purpose of human resources

A

to carry out the function of a business

4
Q

examples of tasks carry out by human resources

A

production
finance
marketing
human resources

5
Q

human resources

production

A
  • making product or providing services
6
Q

human resources

finance

A

workers sent out bills and make collect payments

7
Q

human resources

marketing

A

workers encourage buyers for goods and services

8
Q

human resources

human resources

A

workers that are responsible for all

aspects concerning the staff

9
Q

human resources plan

A

a plan detailing the workers a business needs - how many whether they are full or part- time the skills that they should have and when will they work

10
Q

why do businesses make a human resources plan

A

to know wages
to know how many staff they need
lowers chances of failures

11
Q

well run businesses human resources

A

they think about their human resources needs regularly predicting any changes that may happen and how this may affect the human rescousse

12
Q

human resources plan identifies…….

A

what the business’ hopes to achieve

13
Q

for a business to grow they must……..

A

be organised and have good communication

14
Q

businesses may start with……..

A

a few members of stff

15
Q

as the business grow and gets larger…….

A

the firm needs to develop a formal organisation structure

16
Q

organisation structure can be called

A

organisation chart

17
Q

why do businesses have a structure

A

so everyone knows their roles
motivates their workers
everyone know who they are responsible for

18
Q

staff managers

A

a person who supports other departments across the organisation

19
Q

delegated

A

the process of giving a manager authority to a subordinate to make decision that the manager is responsible for

20
Q

span of control

A

the no. of subordinates that report directly to the line of manager

21
Q

subordinates

A

the worker that a line manager is responsible for

22
Q

authority

A

the power that a person has to make decisions and controls the other worker what to do

23
Q

chain of command

A

the links in level of authority from those at top with the most power to those at the bottom with the least

24
Q

hierarchy

A

a business is organized from top yo bottom the people higher up in the hierarchy has more power than those lower than them

25
Q

function

A

the specific job that a person or department must do

26
Q

narrow span of control

A
easy communication between manager and staff
easy control
feedback is efficient
less management skills required
additional cost for many  managers
27
Q

wide span of control

A

less layers so messages reach employees faster
cost less money
harder to manage and control

28
Q

effects of delegation

A

motivates staff
allows the boss to have more time to do more important things rather than chasing lazy staff etc.
easy identify staff that deserve a promotion

29
Q

what does an organisation chart shows us

A

who does what tasks
who is someone accountable for
who they take orders from