Unit 11: Intro to Collaboration Flashcards

(39 cards)

1
Q

What is collaboration?

A
  • working respectfully with others towards a shared common goal or outcome
  • solution-oriented
  • working with others cooperatively to solve problems
  • manage conflict
  • involves: directly confronting the issue, acknowledging our feelings, and using open communication
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2
Q

What are groups?

A
  • 3 or more individuals
  • common goal
  • influence and are influenced by each other
  • relationships are interdependent
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3
Q

Which of the 2 is this kind of group?

informal where membership is automatic or voluntary?

A

Primary group

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4
Q

Explain primary group:

A
  • informal structure and close personal relationships
  • automatic (family) or voluntary (friends) membership
  • no determined end date
  • important influence on self-identity and social skills
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5
Q

Explain secondary groups:

A
  • formal structure, leader and specific goals
  • time limited (end time established at the beginning)
  • termination of group once task is completed
  • for short term goals, develop knowledge and skills
  • predetermined organization are also a part of this and examples include therapy or support groups
  • can be non-work related ex. social action, specific task, clinical teams, education groups
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6
Q

When is group therapy contraindicated?

A

In acutely psychotic, actively suicidal, paranoid, excessively hostile or impulsive patients until symptoms are brought under control.

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7
Q

What is group process?

A

It refers to the structural development of small group relationship

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8
Q

List Tuckman’s 5 stage model that is used for small group development:

A
  • forming
  • storming
  • norming
  • performing
  • adjourning
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9
Q

Define the phases of tuckman’s model for small group development:

  • forming
  • storming
  • norming
  • performing
  • adjourning
A

FORMING: form grou, introduce, get to know.
STORMING: focus on power or control issues (boundaries are tested, communication styles, reactions etc.) Disagreements, comparians and goals take place.
NORMING: individual goals become aligned with group. Group specific norms are discussed and put into place. Brainstorming and cohesiveness occurs.
PERFORMING: most work accomplished in this phase. acceptance of each other. Group cohesion. Loyalty and members engaged. Constructive criticism
ADJOURNING: final stage. Review of what’s accomplished. reflect on work. make future plans.

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10
Q

What is the difference betwen task functions and maintenance functions?

A

task - behaviours relevant to the attained of group goals

maintenance - behaviours that help the group maintain harmonious working relationship

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11
Q

List the various task functions in a group dynamic:

A
Initiating
Seeking information or opinion
Giving info or opinion
Clarifying, elaborating
Summarizing
Consensus taking
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12
Q

List th various maintenance functions in a group dynamic:

A
Harmonizing
Gatekeeping
Encouraging
Compromising
Setting standards
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13
Q

What kind of functions are the ones listed below and for what?

Define:

Initiating
Seeking information or opinion
Giving info or opinion
Clarifying, elaborating
Summarizing
Consensus taking
A

Task functions for group dynamics

Initiating: identify tasks goals, strategies, solve problems
Seeking information or opinion: request facts, opinions, suggestions for task accomplishment
Giving info or opinion: offer facts or useful info
Clarifying, elaborating: interpret ideas, paraphrase, add info
Summarizing: pull ideas together, restate ideas, seek feedback from group
Consensus taking: has group reached conclusion? test possible outcome

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14
Q

What kind of functions are the ones listed below and for what?

Define:

Harmonizing
Gatekeeping
Encouraging
Compromising
Setting standards
A

Harmonizing - reconcile disagreements, reduce conflict, constructive criticism
Gatekeeping - communication channels (permit greater sharing)
Encouraging - words/body language of acceptance that allows greater sharing
Compromising - admits mistakes; offers concession; modifies position when needed
Setting standards - calls for group to reassess or confirm implicit and explicit group norms when appropriate

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15
Q

What are self roles and name th few in terms of nonfunctional roles?

A

Self roles are roles a person unconsciously uses to meet self needs at theexpense of other members’ needs, group values and goal achievement

Aggressor
Blocker
Joker
Avoider
Self-confessor
Recognition
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16
Q

What kind of nonfunctional self role is this:

Critizes or blames others, personally attacks other members, uses sarcasm and hostility in interactions

“No way, that’s stupid, why would we do that”

17
Q

What kind of nonfunctional self role is this:

Instantly rejects ideas or argues an idea to death, cites tangential ideas and opinions, obstructs decision making

“I’m not doing that”

18
Q

What kind of nonfunctional self role is this:

Disrupts work of the group by constantly joking and refusing to take group task seriously

19
Q

What kind of nonfunctional self role is this:

Whispers to others, daydreams, doodles, acts indifferent and passive

20
Q

What kind of nonfunctional self role is this:

Uses the group to express personal views and feelings unrelated to group task

(oversharing about themselves)

A

Self-confessor

21
Q

What kind of nonfunctional self role is this:

Seeks attention by excessive talking, seeker trying to gain leader’s favor, expressing extreme ideas or demonstrating peculiar behaviour.

22
Q

List the characteristics of an effective group?

A
  • clear goals
  • open communication
  • equal power
  • flexible decision making
  • controversy is viewed healthy
  • balance b/ween task and maintenance role functioning
  • individual contributions are acknowledged and respected
  • diversity is encouraged
  • interpersonal effectiveness, innovation and problem solving adequacy are evident
23
Q

List the characteristics of an ineffective group?

A
  • vague goals
  • guarded communication
  • unequal power (i.e leader)
  • inflexible decision making
  • controversy/open-conflict not tolerated
  • one sided focus b/ween task or maintenance role functioning
  • individual contributions not used.
  • diversity is not respected.
  • problem solving abilities, morale, and interpersonal effectiveness are low and undervalued.
24
Q

What term refers to extreme cohesiveness?

25
Is Group think a positive phenomena?
No. It is negative becase group members may not agree with group outcome but do so simply for sake of harmony.
26
What term refers to - when realistic evaluation of issues does not occur because group members minimize the conflict in an effort to reach consensus.
Group think
27
What term best decribes - when members striving for unanimty override their motivations to realistically apprase alternative course of action
Group Think
28
List warning signs of group think:
- illusion of invulnerability - collective rationalization that disregards warnings - belief in inherent morality of the decision ("we are right because ____") - stereotyped or negative views of ppl outside the group - direct pressure on dissenters (ppl who disagree) - self-censorship (individuals who have doubts so not share them then) - illusion if unanimity which is held to be unanimous (viewpoint of a few addressed as viewpoint of all) - self appointed minguards who withhold data
29
What term is this - according to groupthink theory, is a member of a group who serves as an informational filter, providing limited information to the group and, consciously or subconsciously, utilizing a variety of strategies to control dissent and to direct the decision-making process toward a specific, limited range of possibilities.
Mindguards
30
What warning sign is demonstrated when an individual dismisses a discussed strategy by saying "on we are not going to talk about that" or avoids it all together
Mindguarding
31
Most of the group's work is accomplished in which phase?
Performing phase
32
What are some guidelines to giving effetive feeback behaviour?
- plain language - simplify unfamiliar terms and concepts - clear, concrete, honest message - non-verval behaviours match verbal behaviours - seek feedback to validate accurate reception of information - one idea at a time - ideas in logical sequence - choose correct placec/time - offer suggestions - ask permission before giving
33
Strategies for receiving feedback?
- listen respectfully - avoid becoming defensive - clarify if you don't understand - ask for guidance on future performance - demonstrate appreciation for the feedback - take action to integrate the feedback - DONT say "don't be offended but"
34
What is incivility?
Persistent uncivil behaviours at workplace also known as bullying
35
Bullying, verbal abuse, horizontal violence, lateral violence, in-gighting, mobbing and harassment or scapegoating are examples of ?
UNCIVILITY
36
Define disruptive behavior and name the 2 kind:
Disruptive behaviour is defined as a lack of civility or lack of respect which occurs within professional relationships. Overt and Covert behaviours are 2 kinds of discruptive behaviours
37
What is the main difference between overt and covert behaviours?
Overt can be seen by you and others whereas covert cannot be.
38
Give examples of overt behaviours:
``` rudeness verbal abuse intimidation put-downs angry outburts yelling blaming criticizing team members in front of others sexual harassment threatening physical confrontation ```
39
Give examples of covert behaviours:
``` passive-aggressive communication withholding need-to-know info withholding help assigning heavy workload refusing to perform assigned tasks impatience or reluctance to answer questions refusal to return phone calls or pages speaking in a condescending tone ```