unit 2 Flashcards
the way people express themselves or how people
communicate.
COMMUNICATION STYLE
In men-only conversations, some tend to _______ the conversation, and they
___________.
dominate
seldom talk about their private lives.
In women-only conversations, they usually allow ________ to participate, and
they often talk about their ________________.
everyone
personal relationships
people of different ages or generations may have difficulty communicating with one another.
Age
➢ age-related communication also reflects _____.
culture
there is likely to be a communication gap between a person of higher
status and that of lower status
Social Status
there is likely to be a communication gap between a person of higher
status and that of lower status since they differ in ________.
background, education, income, and social habits, among others.
Elements of Social Class
ascribed
achieved
- determined at birth: characteristics such as age, sex, race, and family
background
ascribed
- acquired through a person’s ability, talent, skill, and perseverance: can be seen
in one’s educational attainment or occupation
achieved
Barriers in Communication
language barrier
cultural barrier
physical barrier
prejudging
info overload
lack of interest and attention
manifest when two individuals do not have a common
language, have an unfamiliar accent, or use unfamiliar words or expressions,
jargon, and idioms
language barrier
when there is difficulty in communication due to differing
principles, views, and beliefs. This is also applicable to those who are insensitive
to other people’s heritage.
cultural barrier
hindrances to better communication caused by environmental
factors such as noise, lighting, and distance between the receiver and speaker.
Physical barriers:
when a person believes he or she understood what the speaker
means even before the message is completely expressed. Can also happen
when the receiver immediately judges the message as unimportant.
Prejudging
