unit 2 Flashcards
(31 cards)
What is the primary role of human resources in a business?
To manage the recruitment, training, and development of employees.
True or False: Employees are considered a business’s most valuable asset.
True
Fill in the blank: The process of finding and attracting capable applicants for employment is called __________.
recruitment
What is the difference between internal and external recruitment?
Internal recruitment involves filling positions from within the organization, while external recruitment seeks candidates from outside the organization.
What does training aim to improve in employees?
Skills, knowledge, and performance.
Multiple Choice: What is the purpose of performance appraisal? A) To fire employees B) To assess employee performance C) To give promotions
B) To assess employee performance
What is a job description?
A document that outlines the responsibilities and requirements of a job.
True or False: Motivation is not important for employee productivity.
False
Fill in the blank: __________ is a financial reward given to employees for achieving specific goals.
Bonus
What are the two main types of motivation?
Intrinsic and extrinsic motivation.
Multiple Choice: Which theory suggests that employees are motivated by a hierarchy of needs? A) Maslow’s Hierarchy of Needs B) Herzberg’s Two-Factor Theory C) McGregor’s Theory X and Y
A) Maslow’s Hierarchy of Needs
What is the purpose of employee benefits?
To provide additional compensation and support to employees beyond their salary.
True or False: An organizational structure defines how tasks are divided and coordinated in a business.
True
Fill in the blank: A __________ is a visual representation of the organizational structure of a business.
organizational chart
What are the three main types of organizational structures?
Functional, divisional, and matrix.
Multiple Choice: Which type of organizational structure groups employees based on their skills and functions? A) Divisional B) Functional C) Matrix
B) Functional
What is the main advantage of a matrix organizational structure?
It allows for flexible team collaboration and efficient resource use.
True or False: Communication is a key factor in ensuring effective teamwork.
True
Fill in the blank: __________ refers to the process of guiding and influencing employees to achieve organizational goals.
Leadership
What is a key responsibility of a manager?
To plan, organize, lead, and control resources.
Multiple Choice: Which leadership style involves making decisions without consulting others? A) Democratic B) Autocratic C) Laissez-faire
B) Autocratic
What is the purpose of team building?
To improve team performance and enhance relationships among team members.
True or False: Conflict in teams can be beneficial if managed correctly.
True
Fill in the blank: __________ is the ability to understand and manage one’s own emotions and the emotions of others.
Emotional intelligence
