unit 2

Question 1

What is recruitment?

Answer 1

The process of attracting, selecting, and appointing suitable candidates for jobs within an organization.

Question 2

True or False: Internal recruitment involves hiring candidates from outside the organization.

Answer 2

False

Question 3

What is a job description?

Answer 3

A document that outlines the duties, responsibilities, and requirements of a specific job.

Question 4

Fill in the blank: The ________ is the person responsible for managing the recruitment process.

Answer 4

HR manager

Question 5

What are the advantages of internal recruitment?

Answer 5

Familiarity with the organization, lower recruitment costs, and faster onboarding.

Question 6

What is a person specification?

Answer 6

A document that lists the qualifications, skills, and attributes required for a job.

Question 7

Multiple Choice: Which of the following is NOT a method of recruitment? A) Job fairs B) Employee referrals C) Job rotation D) Online job boards

Answer 7

C) Job rotation

Question 8

What is the purpose of an interview?

Answer 8

To assess a candidate’s suitability for a position through direct questioning.

Question 9

True or False: Motivation is solely about financial rewards.

Answer 9

False

Question 10

What is Maslow’s Hierarchy of Needs?

Answer 10

A psychological theory that categorizes human needs into a five-level pyramid, from basic needs to self-actualization.

Question 11

Fill in the blank: ________ motivation comes from within the individual, while ________ motivation is driven by external factors.

Answer 11

Intrinsic; extrinsic

Question 12

What is the role of communication in a business?

Answer 12

To facilitate the exchange of information and ideas among employees and departments.

Question 13

Multiple Choice: Which communication method is typically the most effective for complex discussions? A) Email B) Face-to-face meetings C) Text messages D) Memos

Answer 13

B) Face-to-face meetings

Question 14

True or False: Non-verbal communication includes body language and facial expressions.

Answer 14

True

Question 15

What is feedback in the context of communication?

Answer 15

Information provided in response to a person’s message, helping to clarify understanding and effectiveness.

Question 16

What are the three main types of communication in business?

Answer 16

Verbal, non-verbal, and written communication.

Question 17

Fill in the blank: The ________ theory suggests that employees are motivated by the belief that their efforts will lead to desired outcomes.

Answer 17

Expectancy

Question 18

What is team motivation?

Answer 18

Encouraging and inspiring a group of individuals to work collaboratively towards common goals.

Question 19

Multiple Choice: Which of the following is a disadvantage of external recruitment? A) Fresh ideas B) Higher costs C) Familiarity with company culture D) Larger candidate pool

Answer 19

B) Higher costs

Question 20

What is employee engagement?

Answer 20

The emotional commitment an employee has to their organization and its goals.

Question 21

True or False: Effective communication can lead to increased employee productivity.

Answer 21

True

Question 22

What is the purpose of performance appraisals?

Answer 22

To evaluate employee performance and provide feedback for development.

Question 23

Fill in the blank: The ________ model emphasizes the importance of communication in building relationships within an organization.

Answer 23

Relational

Question 24

What is a recruitment agency?

Answer 24

A company that helps organizations find and hire employees.

Question 25

Multiple Choice: Which motivational theory is based on the idea of satisfying basic needs before higher-level needs? A) Herzberg's Theory B) Maslow's Hierarchy C) McGregor's Theory D) Adams' Equity Theory

Answer 25

B) Maslow's Hierarchy

Question 26

What is the significance of organizational culture in recruitment?

Answer 26

It helps attract candidates who align with the company's values and work environment.

Question 27

True or False: Communication barriers can hinder effective information exchange.

Answer 27

True

Question 28

What is the role of a job advertisement?

Answer 28

To inform potential candidates about job openings and attract applicants.

Question 29

Fill in the blank: ________ is the process of ensuring that employees are satisfied and motivated in their roles.

Answer 29

Employee retention

Question 30

What is a salary?

Answer 30

A fixed regular payment made by an employer to an employee, typically expressed as an annual sum.

Question 31

Multiple Choice: Which of the following is a benefit of employee motivation? A) Increased turnover B) Decreased productivity C) Improved job satisfaction D) Higher recruitment costs

Answer 31

C) Improved job satisfaction

Question 32

What is a conflict in the workplace?

Answer 32

A disagreement or clash between individuals or groups within an organization.