Unit 2: Management And Planning Flashcards
Which of the following is an activity of both service producers and goods producers?
Focusing on product improvement
Organizations with flexible operations respond quickly and inexpensively to the changing needs of customers.
True
In the 1950s, Coca-Cola replaced glass bottles with lighter, less expensive aluminum cans without changing the taste of the soda. This operations change best illustrates how _________ altered Coca-Cola’s product design.
Technology
Operations managers primarily help a firm implement a strategy by ________.
Allocating Resources
A business process has which of the following unique characteristics that make it key in any organization?
It is cross-functional.
Which of the following is a driving force in the global job market as job markets for manufacturing, technology, engineering, and management positions shift between countries?
Labor Costs
Product safety is __________________________.
mostly handled by consumer advocacy groups that have eliminated the need for government intervention in product safety issues
Which of the following best describes a competitive advantage?
A capability valued by customers that gives a firm an edge over its rivals
Which is the most important in the strategic planning process?
Creating action plans for accomplishing organizational goals
An order fulfillment system manages customer in several steps. One of these steps is marketing.
False
Productivity is _______________.
the ratio of outputs achieved divided by the inputs consumed to achieve those outputs
The declined in the U.S. because of ______improvements in farming methods and machinery in the mid- to late-1800s.
price of food
As indicated with flat-screen televisions, when a firm makes improvements to ___product quality, product costs significantly.
decrease
