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[MT 6316] Laboratory Management > Unit 2 Planning for Management of Clinical Laboratories > Flashcards

Unit 2 Planning for Management of Clinical Laboratories Flashcards

1
Q

It is the process of assessing an organization’s goals and creating a realistic detailed plan of action for meeting those goals.

A

Clinical Laboratory Management Planning

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2
Q

True or False: Clear goals and objectives can help in the formulation of mission and vision.

A

TRUE

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3
Q

What are the guiding principles in the laboratory?

A

Goals/Objectives

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4
Q

True or False: The basic steps in the management planningprocess involve creating a roadmap that outlines each task thecompany must accomplish to meet its overall objectives.

A

TRUE

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5
Q

Strategic Planning is a _____-term goal, while Tactical Planningis a _______-term goal.

A

long; short

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6
Q

This outlines each task the company must accomplish to meet its overall objectives.

A

Roadmap

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7
Q

This is the form of planning attended by the top management andmay be held outside the institution (out of town or country). Long-term goals for the next 5 years. Most efficient pursuit

  • Strategic
  • Tactical
  • Operational
A

Strategic Planning

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8
Q

What are the three major processes workflow?

A

Pre-analytical, Analytical, Post Analytical

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9
Q

Patient prep, Sample collection, Personnel competency test evaluation, Sample receipt and accessioning, Sample transport areall under what process in the workflow?

A

Pre-analytical Phase

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10
Q

Quality control testing (Before the actual specimen testing, thereis the normal control, abnormal control, standardization, and calibration of equipment) is done in what process of the workflow?

A

Analytical Phase

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11
Q

Record keeping, Reporting, Signature, and Logbook are all underwhat process of the workflow?

A

Post Analytical Phase

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12
Q

True or False: Stamped signature is accepted.

A

FALSE

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13
Q

True or False: E-Signature is accepted depending on the policy ofthe laboratory.

A

TRUE

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14
Q

True or False: Planning is in close coordination with the top management because we need to verbalize our protocols to themsince they are the ones providing budget and signing requests.

A

TRUE

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15
Q

This requires the organization to plan, identify, and monitor.

A

ISO 9005:2015

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16
Q

Which of the following is NOT considered in planning? Choose thebest answer.

a.) The internal and external issues affecting clinical laboratories
b.) The interested parties that are relevant to the organization’spurpose and its strategic direction
c.) External issues that couldimpact their business strategy, such as new technology and potential market forces (e.g., social and economic environments,international competitiond.
d.)The expertise and skill level of the workers

A

d.) The expertise and skill level of the workers

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17
Q

True or False: Feedback is integral for planning

A

TRUE

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18
Q

True or False: The managers must not innovate to lower the risk.

A

FALSE

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19
Q

This refers to the interaction outside the laboratory (discuss labprotocols so that the workplace becomes smooth).

A

Interdepartmental

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20
Q

Radiology, Nursing, and Pharmacy are under:

a. Interdepartmental
b. Intradepartmental

A

a. Interdepartmental

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21
Q

This refers to the departments within the laboratory.

A

Intralaboratory

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22
Q

True or False: Planning gains economical operation and reducesoperational costs and increases revenue in the clinical laboratory

A

TRUE

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23
Q

Planning in the clinical laboratory considers the entire set ofoperations that occur in testing of patient samples and is called________________________

A

Path of Workflow

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24
Q

The path of workflow begins with the _______________ and endsin ____________________.

A

patient; results & interpretation

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25
Q

Planning for the development of quality practices in a clinical laboratory in twelve areas as recommended by the____________________________.

A

WHO Quality Management Handbook

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26
Q

it defines the organization’s goals and establishes an overall strategy

A

Planning

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27
Q

Importance of Planning

A

Planning focuses attention on objectivesPlanning reduces risk of uncertaintyPlanning helps on coordinationPlanning gains economic oprationPlanning facilitates controllingPlanning helps on executive development

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28
Q

Setting objectives and stating the ways to achieve them

A

Planning focuses attention on objectives

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29
Q

Prepared to face with unpleasant surprises

A

Planning reduces risks of uncertainty

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30
Q

Avoids intradepartmental conflicts

A

Planning helps in coordination

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31
Q

To gain objectives with minimize cost

A

Efficient operation

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32
Q

Allocates responsibilities and establish standards for comparison

A

Planning facilitates control

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33
Q

Determine expected expenses for a fiscal year

A

Budgeting

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34
Q

Prone to high competition

A

Hazards

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35
Q

Efficient and effective

A

Proficient

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36
Q

Planning the structure and management of the laboratory thatimplements the quality policies ensures quality performance

A

Organization

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37
Q

Diligently planning the most important laboratory resource, ensures competent and motivated teams in implementing qualitymanagement systems

A

Personnel

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38
Q

What is the most important laboratory resource?

A

Personnel

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39
Q

Planning the acquisition and validation of equipment by carefullyand properly choosing and ensuring maintained systems through preventive maintenance programs helps an effective path of workflow

A

Equipment

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40
Q

Maintaining equipment must be done through what program?

A

Preventive Maintenance Program

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41
Q

Planning reagents and supplies management in the laboratorycan produce cost savings ensures supplies and reagent availability

A

Purchasing and Inventory

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42
Q

Planning the process control ensures quality control for testing,appropriate management of the sample, collection and handling,and method verification and validation.

A

Process Control

43
Q

Planning the production of the main output of the clinical laboratory (information in the form or test reports) ensures accuracy,confidentiality, and accessibility of the information which are managed through either paper systems or computers

A

Information Management

44
Q

Planning the creation and storage of documents needed in thelaboratory that informs how to do things ensures that documentsare accurate, up to date, and accessible.

A

Documents and Records

45
Q

It is an error of an event that should not have happened.

A

Occurrence

46
Q

Planning for detecting and managing detect these problems oroccurrences, handling them properly, learning from mistakes and acting so that they do not happen again.

A

Occurrence Management

47
Q

A tool for examining laboratory performance and comparing it tostandards, benchmarks or the performance of other laboratories.

A

Assessment

48
Q

True or False: Planning assessment is done internally.

A

False (internally and externally)

49
Q

Planning for continuous improvement of the clinical laboratoryprocesses is a primary goal and must be done in a systematicmanner to ensure alignment, effectiveness and efficiency

A

Process Improvement

50
Q

Ensures that the laboratory understands and assess who theircustomers are and use feedback for making improvements toalign with external changes. Positive and negative feedback arerelevant.

A

Customer Services

51
Q

Planning for management of facilities and safety include what? (4)

A

SecurityContainmentSafetyErgonomics

52
Q

The process of preventing unwanted risks and hazards from entering the laboratory space.

A

Security

53
Q

This seeks to minimize risks and prevent hazards from leaving thelaboratory space and causing harm to the community.

A

Containment

54
Q

This includes policies and procedures to prevent harm to workers, visitors and the community.

A

Safety

55
Q

This addresses facility and equipment adaptation to allow safeand healthy working conditions at the laboratory site. Comfortablein handling equipments in different processes.

A

Ergonomics

56
Q

First outlined by Peter Drucker in 1954, a process in which the managers and employees jointly set goals for the employees to make action plan

A

Management by Objectives

57
Q

Management by Objective (MBO) encourages… (3)

A

Discussion, Interaction, Commitment

58
Q

Arrange the following into a hierarchy (from highest to lowest).ProgrammesPoliciesObjectivesMissionBudgetsStrategiesRules and Procedures

A

MissionObjectivesStrategiesPoliciesRules and ProceduresProgrammesBudget

59
Q

Provides a framework in consistent and level by level planning

A

Hierarchy of Plans

60
Q

Organization’s purpose and philosophy

A

Mission

61
Q

Looking forward to the future

A

Envisioning

62
Q

The ultimate goal towards which the activities of the organization are directed

A

Objectives

63
Q

This must coincide with the mission and vision.

A

Objectives

64
Q

Who will check the alignment of the objectives to the mission andvision?

A

Quality Manager

65
Q

General program of action and deployment of resources

A

Strategies

66
Q

Who implements strategies?

A

Middle managers, Staff

67
Q

General statement or understanding which guide or channel thinking in decision making

A

Policies

68
Q

States a series of related steps or tasks to be performed in asequential way

A

Procedures

69
Q

Prescribes a course of action and explicitly states what is to bedone; more specific

A

Rules

70
Q

Statement of expected results expressed in numerical terms

A

Budget

71
Q

Comprehensive plan that includes future use of different resources

A

Program

72
Q

The identification of the mission and of those objectives; Mostefficient pursuit; Long-term goals for the next 5, 10, 15, 10 years;Top managers with final authority and responsibility

A

Strategic Planning

73
Q

Action and deals with the method; Short-range - strategy implementation (6 months - 2 years); Operational or technical skill;Middle managers (supervisory staff), Section Heads & ChiefMedtechs

A

Tactical Planning

74
Q

Detailed plan used to provide; Team, section or department; Very short-term (for the next 1 week to 1 year); Responsibility offirst-line managers

A

Operational Plans

75
Q

True or False: In the laboratory design, patients and patient samples must have common pathways.

A

FALSE

76
Q

True or False: Reception area for incoming patients should belocated as close as possible to the entry door

A

TRUE

77
Q

Access restriction may be done using ________ on door locksand ______________ for staff.

A

signs; identification badges

78
Q

Sample collection areas must be located near________________.

A

Reception Area

79
Q

True or False: There must be a separate sample areas for male and female

A

TRUE

80
Q

Reception area and sample collection room located at the patient’s entrance

A

Sample collection areas

81
Q

Separated from other sections of the lab but nearby testing areas

A

Sample processing areas

82
Q

True or False: The sample processing area must be separatedfrom other areas in the laboratory and must be near testing areas.

A

TRUE

83
Q

The area where samples are centrifuged, labeled, and coded.

A

Sample processing areas

84
Q

Bacteriology must be far from what laboratory section?

A

Histopathology

85
Q

Bacteriology must be near what section?

A

Clinical Miscroscopy

86
Q

True or False: Histopathology section must be well-ventilated because the section contains many toxic reagents that may possiblyproduce dangerous fumes.

A

TRUE

87
Q

True or False: Blood Bank must be placed far from the donatingarea to protect donors from hazards.

A

FALSE

88
Q

The communication system or LIS is part of what pathway?

A

Post-examination Pathway

89
Q

Efficient and reliable communication system and transferring of messages

A

Post-examination pathways

90
Q

Transferring of messages, Rechecking and Organizing of the results, and Release of results are under what pathway?

A

Post-examination Pathway

91
Q

What sections must be removed from the central area?

A

Short turn around time, More specialized safety protocols, Less volume

92
Q

How many rooms do molecular biology need?

A

2

93
Q

True or False: The blood bank and the critical care laboratory procedures should be readily accessible to the emergency room, operating room, and ICU.

A

TRUE

94
Q

What pertains to the importance of planning in the clinical laboratory? A. Planning focuses attention on the results of the clinical laboratory B. Planning reduces risks of uncertainties of managing clinical labs C. Planning helps in separating interdepartmental goals and objectives in the clinical labs D. All of the above. E. None of the above.

A

B. Planning reduces risks of uncertainties of man aging clinical labs

95
Q

Clean and dirty laboratory materials should never __________, and contaminated materials should be ___________

A

Cross; Isolated

96
Q

True or False: If the laboratory is serving an in-patient population, accessibility to corridors and elevators providing access to the main patient care unit is essential.

A

TRUE

97
Q

True or False: The intra-laboratory traffic flow must be combined with the outside.

A

FALSE

98
Q

True or False: Provisions should be made for ambulatory patients and blood bank donors coming into the laboratory

A

TRUE

99
Q

Where should highly automated and manual processes be located?

A

Centralized in automated processing area

100
Q

Where should greater turn around time (TAT), less volumes, and special safety features be located?

A

Removed from the central area

101
Q

Requires dark room and proper ventilation

A

Fluorescence Microscopy

102
Q

Needs a dark room, separation due to ultraviolet illumination, and radiation

A

Ultraviolet illumination systems for DNA gel photography

103
Q

Must be readily accesible to emergency room, operating room, and ICU

A

Blood bank and critical laboratory procedures

104
Q

Must have accessibility to corridors and elevators

A

In-patient population

[MT 6316] Laboratory Management (9 decks)

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