Unit 1 Introduction to Laboratory Management

Question 1

Who defined management as a “Process of forecasting, planning, organizing, commanding, coordinating, and controlling”

Answer 1

Henri Fayol (20th century)

Question 2

Anticipating events that is relevant to the operations of a particular organization

Answer 2

Forecasting

Question 3

Setting up the goals/activities for the particular organization

Answer 3

Planning

Question 4

Who defined management as “The social process of planning, coordination, control and motivation”

Answer 4

EFL Brech (Edward Francis Leopold Brech)

Question 5

Who defined management as “Organizational direction based on sound common sense, pride in the organization and enthusiasm for its works”

Answer 5

Tom Peters (1980)

Question 6

Management is the attainment of organizational goals in an _______ and _______ manner through planning, organizing, staffing, directing and controlling organizational resources.

Answer 6

effective, efficient

Question 7

Doing what is right to attain purpose

Answer 7

Effective

Question 8

Implement strategies and actions to eliminate wastages and make processes/operations not very costly

Answer 8

Efficient

Question 9

TF: Management would not exist without goals

Answer 9

TRUE

Question 10

_______ resources include men(human beings), money, machines and materials.

Answer 10

Organizational

Question 11

Most important asset of the organization

Answer 11

Human resources

Question 12

9 natures of management

Answer 12

Universal, social process, goal oriented, science & art, group effort, intangible, required at all levels, separate from ownership, purposeful activity

Question 13

Nature of management: applicable anywhere

Answer 13

Universal

Question 14

Nature of management: highly needed as controller of operations of every institution

Answer 14

Universal

Question 15

Nature of management: human/people interactions

Answer 15

Social process

Question 16

Nature of management: efficient use of scarce material for the benefit of the society

Answer 16

Social process

Question 17

Nature of management: effective management is always management by objectives

Answer 17

Goal oriented

Question 18

Nature of management: apply precise elements in a step-by-step process

Answer 18

Science

Question 19

Nature of management: determine exact aspects to be learned and assimilated

Answer 19

Science

Question 20

Nature of management: use creativity/imagination/initiative/invention with the overall skill of the occupation

Answer 20

Art

Question 21

Nature of management: collaboration with other people

Answer 21

Group effort

Question 22

Nature of management: processes are unseen but you can feel that the management is working because you can see the results

Answer 22

Intangible

Question 23

nature of management: follows certain qualifications in order to function

Answer 23

Separate from ownership

Question 24

Nature of management: main aim of management activities is to gain or achieve economic and social objective

Answer 24

Purposeful activity

Question 25

Management functions

Answer 25

Planning, organizing, staffing, directing/leading, controlling

Question 26

Process of determining the organization's objectives and deciding how to accomplish them.

Answer 26

Planning

Question 27

Management functions: mission, vision, objectives

Answer 27

Planning

Question 28

Structuring of resources & activities to accomplish objectives efficiently & effectively.

Answer 28

Organizing

Question 29

Management functions: backbone of management

Answer 29

Organizing

Question 30

Management functions: delegation of authority and tasks to ensure necessary items are met

Answer 30

Organizing

Question 31

Organizing is important because it creates ______, establishes _______ and improves _____ and ______.

Answer 31

Synergy, lines of authority, communication and competitiveness

Question 32

Hiring qualified people to carry out the work of the organization.

Answer 32

Staffing

Question 33

Importance of staffing

Answer 33

Recruiting, determine skills, motivate and train, compensation levels

Question 34

Elimination of significant numbers of employees

Answer 34

Downsizing

Question 35

Downsizing is influenced by what factors?

Answer 35

economical (lessen demand)

Question 36

Redundancy pay for those who got fired, Motivating and leading employees to achieve organizational objectives.

Answer 36

Directing

Question 37

management functions: makes the plans concrete

Answer 37

Directing

Question 38

TF: Under directing, motivation is given in the from of incentives, employee involvement, and recognition/appreciation

Answer 38

TRUE

Question 39

Process of evaluating and correcting activities to keep organization on course

Answer 39

Controlling

Question 40

Management functions: evaluation of the result of other managerial function

Answer 40

Controlling

Question 41

Five activities in controlling include: measuring ___, comparing ____, identifying ___, investigating ___, and taking ___

Answer 41

Performance, performance against standards, deviations from standards, causes of deviations, corrective action

Question 42

Who takes charge of management and oversees the activities to achieve set goal or purpose?

Answer 42

Manager

Question 43

3 skills of a great manager

Answer 43

Leadership skills, interpersonal skills, strong body language

Question 44

TF: Management is doing things right while leadership is doing the right thing.

Answer 44

TRUE

Question 45

TF: Managers possess well-defined goals. They allocate resources according to wants.

Answer 45

true, false (accd to priorities)

Question 46

TF: Leaders make decisions, act upon them, and accept responsibility for them.

Answer 46

false (managers)

Question 47

TF: Managers are willing to compromise. However, they do not delegate and depend on subordinates.

Answer 47

true, false

Question 48

What characteristic of a manager is keeping the drive at its height by always showing positivity and willingness?

Answer 48

Self-motivated

Question 49

What characteristic of a manager is using authority in a proper manner?

Answer 49

Self-control

Question 50

3 manager's roles

Answer 50

Interpersonal, informational, decisional

Question 51

manager roles: directly involves interaction w other people of the team or people outside the organization

Answer 51

Interpersonal

Question 52

manager roles: flow of communication and information to and from the organization

Answer 52

Informational

Question 53

manager roles: determine how the operations of the management should go

Answer 53

Decisional

Question 54

3 interpersonal roles

Answer 54

Figurehead, leader, liaison

Question 55

Interpersonal role: symbolic head, required to perform a number of routine duties of a legal or social nature

Answer 55

Figurehead

Question 56

Interpersonal role: examples of this are ceremonies status requests and solicitations

Answer 56

Figurehead

Question 57

Interpersonal role: Responsible for the motivation and direction of subordinates

Answer 57

Leader

Question 58

Interpersonal role: examples of this are virtually all managerial activities involving subordinates

Answer 58

Leader

Question 59

Interpersonal role: Maintains a network of outside contacts who provide favors and information

Answer 59

Liaison

Question 60

Interpersonal role: examples of this are acknowledgments of mail external board work

Answer 60

Liaison

Question 61

3 Informational roles

Answer 61

Monitor, disseminator, spokesperson

Question 62

Informational role: Receives wide variety of info, serves as nerve center of internal and external info of the organization

Answer 62

Monitor

Question 63

Informational role: example is handing all mail and contacts categorized as concerned primarily with receiving info

Answer 63

Monitor

Question 64

Informational role: Transmits info received from outsiders or other subordinates to members of the organization

Answer 64

Disseminator

Question 65

Informational role: examples are forwarding mail into org for info purposes and verbal contacts involving info flow to subordinates (eg. review sessions)

Answer 65

Disseminator

Question 66

Informational role: Transmits info to outsiders on organizations plans, policies, actions, and results

Answer 66

Spokesperson

Question 67

Informational role: serves as expert on organization's industry

Answer 67

Spokesperson

Question 68

Informational role: examples are board meetings and handling contacts transmission of info to outsiders

Answer 68

Spokesperson

Question 69

4 decisional roles

Answer 69

Entrepreneur, disturbance handler, resource allocator, negotiator

Question 70

Decisional role: Searches organization and its environment for opportunities and initiates projects to bring about change

Answer 70

Entrepreneur

Question 71

Decisional role: example is strategy and review sessions involving initiation or design of improvement projects

Answer 71

Entrepreneur

Question 72

Decisional role: Responsible for corrective action when organization faces important, unexpected disturbances

Answer 72

Disturbance handler

Question 73

Decisional role: strategy and review sessions involving disturbances and crises

Answer 73

Disturbance handler

Question 74

Decisional role: making or approving significant organizational decisions

Answer 74

Resource allocator

Question 75

Decisional role: scheduling, requests for authorization, budgeting, the programming of subordinates work

Answer 75

Resource allocator

Question 76

Decisional role: responsible for representing the organization at major negotiations

Answer 76

Negotiator

Question 77

Decisional role: contract negotiation

Answer 77

Negotiator

Question 78

3 managerial skills

Answer 78

Technical, human, conceptual

Question 79

Managerial skills: competent in a specialized area, analytical ability, and ability to use appropriate tools and techniques

Answer 79

Technical skills

Question 80

Managerial skills: understanding the physical operation to get the job done

Answer 80

Technical skills

Question 81

Managerial skills: hands-on activity with basic product or process knowledge

Answer 81

Technical skills

Question 82

An individuals' ability to cooperate with other members of the organization and work effectively in teams.

Answer 82

Human skills

Question 83

Managerial skills: interpersonal relationships

Answer 83

Human skills

Question 84

Managerial skills: solving people's problem

Answer 84

Human skills

Question 85

Managerial skills: acceptance of other employees

Answer 85

Human skills

Question 86

Ability of an individual to analyze complex situations and to rationally process and interpret available information.

Answer 86

Conceptual skills

Question 87

TF: Top level management should have the highest percentage of human skills because they think of the entirety of the organization

Answer 87

FALSE (conceptual skills)

Question 88

Managerial skills: Idea generation

Answer 88

Conceptual skills

Question 89

Managerial skills: Analytical process of information

Answer 89

Conceptual skills

Question 90

Managerial skills: Strategizing and thinking of solutions to situations

Answer 90

Conceptual skills

Question 91

Managerial skills: Overall planning and foresight

Answer 91

Conceptual skills

Question 92

Levels of management

Answer 92

Top management, middle management, first line / supervisory management

Question 93

Top management includes?

Answer 93

President, chief executive officer (ceo), chief financial officer (cfo), chief operations officer (coo)

Question 94

Level of management: strategic managers who makes decisions on long term objectives

Answer 94

Top management

Question 95

Level of management: responsible for tactical planning

Answer 95

Middle management

Question 96

Level of management: implement general guidelines established by top management

Answer 96

Middle management

Question 97

Level of management: responsible for short term decisions/objectives

Answer 97

Middle management

Question 98

Level of management: supervise workers

Answer 98

Firstline management

Question 99

Level of management: oversee daily operations

Answer 99

Firstline management

Question 100

Level of management: directing and controlling primary functions

Answer 100

Firstline management

Question 101

TF: Micromanaging is an indicator of good management skills

Answer 101

false (lack of management skills because the manager lacks trust towards the employee)

Question 102

TF: Lack of management skills is indicated when one focuses on the task and not the individual

Answer 102

TRUE

Question 103

TF: Managers must make decisions then ask for feedback.

Answer 103

FALSE (feedback first before decision)