Unit 3 Flashcards

(52 cards)

1
Q

The component featured in essentially all performance management frameworks

A

Giving of feedback

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2
Q

Other names for performance review

A

Performance evaluation
Performance assessment

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3
Q

A formal appraisal of an employee and their work during an established time period

A

Performance review

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4
Q

Types of performance reviews

A

Self assessment
Team assessment
Upward feedback leader assessment
Top-down employee assessment

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5
Q

Performance review process

A

Training
Teams link to review site
Timeline
Flowchart
Quick reference guides
FAQs

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6
Q

A step in the work measurement in which an analyst observes the worker’s performance and records a value representing that performance relative to the analyst’s concept of standard performance

A

Performance rating

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7
Q

It helps people do their jobs better, identifies training and education needs and assigns people to work they can excel in.

A

Performance rating

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8
Q

A systematic, periodic, and so far as humanly possible, an impartial rating of an employee’s excellence in matters pertaining to his present job and to his potential for a better job

A

Performance appraisal

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9
Q

Given by Edwin B Flippi

A

Performance appraisal

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10
Q

A way to evaluate the performance of an employee and it is also edited as a complete process document

A

Performance appraisal

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11
Q

It is done on a regular basis—there is a regular review of employee performance in an organization

A

Performance appraisal

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12
Q

Also known as performance review / employee evaluation

A

Performance appraisal

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13
Q

Generally, its performance is evaluated by the staff’s manager

A

Performance appraisal

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14
Q

Appraisal factors
J Q Q R I E I A I

A

Job knowledge
Quality
Quantity of work
Responsibility and dependability
Initiative
Effective use of time
Interpersonal relations
Attendance and punctuality
Internal control

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15
Q

Knowledge of duties and responsibilities, procedures, position

A

Job knowledge

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16
Q

Correctness, completeness, and accuracy of work duties performed

A

Quality

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17
Q

Amount of work done during workday

A

Quantity of work

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18
Q

Willingness to take on assignments and be held accountable

A

Responsibility and dependability

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19
Q

Origination and development of vital job procedures

A

Initiative

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20
Q

Ability to organize, prioritize and schedule

A

Effective use of time

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21
Q

Communication and cooperation with fellow employees

A

Interpersonal relations

22
Q

Conformity to work hours; timely attendance at meetings

A

Attendance and punctuality

23
Q

Performance as related to individual’s internal control responsibilities

A

Internal control

24
Q

Factors affecting performance appraisal
D S I L L F

A

Dominant work orientation
Superior officer’s value system
Interpersonal relations
Loyalty
Level of achievement
Factors hindering objective assessment

25
Sources of error in performance appraisal V R M R H C L P R S S
Validity Reliability Management attitude Rater errors Halo effect Central tendency Leniency / strictness bias Prejudice Recency effect Relationship effect Subjective performance criteria
26
Performance appraisal methods
Traditional methods Modern methods
27
Traditional methods R P G F C E
Ranking method Paired comparison Grading method Forces distribution method Checklist method Essay method
28
Modern methods M 360 C A B
Management by objective 360-degree appraisal Cost accounting method Assessment centres Behaviorally anchored rating scales
29
Are conscious or unconscious tendencies that affect how supervisors rate their employees
Rater’s bias
30
Based on actual performance
Ratings
31
Accurate reflections of performance
Ratings
32
2 approaches developed to control and eliminate rater bias and error
Design better performance appraisal forms Train raters to avoid rating errors
33
Familiarize raters with rater errors and to teach them to avoid these rating patterns
Rater error training
34
Performance review discussion
Mutually review the employee’s responsibilities Mutually examine the employee’s performance Mutually explore what each can do to ensure performance improvement Mutually review the employee’s short-term and long-term goals
35
Objective of performance review discussion (7)
To maintain records in order to determine compensation packages, wage structure, salaries raises, etc. To identify the strengths and weaknesses of employees to place right men on right job To maintain and assess the potential present in a person for further growth —
36
Provide guidance, motivation, emotional support, and role modeling
Mentor
37
May help with exploring careers, setting goals, developing contacts, and identifying resources
Mentor
38
Career mentor (3 types of roles)
Confidante Supporter Guide
39
Help the mentee learn the ropes and prepare for career advancement
Career functions
40
Career functions C C E P
Coaching Challenging assignments Exposure and visibility Protection
41
A relationship of rapport and trust in which the coach uses their ability to listen, to ask questions and to play back what the client has communicated in order to help the client to clarify what matters to them and to work out what to do to achieve their aspirations
Coaching
42
Process of coaching
Planning Observation Analysis Evaluation Feedback
43
Based on the information gained and in line w the goals
Planning
44
In training and at competition
Observation
45
Before, during, and after performance
Analysis
46
Involves interpretation and decision making
Evaluation
47
Which should be appropriate, correct and positive
Feedback
48
Are designed to promote professional development by linking an employee with a mentor who will focus on the overall development of that mentoree
Mentoring systems
49
Is transformational and involves much more than simply acquiring a specific skill or knowledge
Mentoring
50
Is about a relationship and involves both the professional and the personal —is like counseling
Mentoring
51
Are designed to provide an employee with a content expert who works with that individual in assuring that employee learns a particular skill or piece of knowledge
Coaching systems
52
Is about skills and knowledge acquisition
Coaching