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Business > Unit 3 > Flashcards

Unit 3 Flashcards

(81 cards)

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1
Q

Term

A

Definition

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2
Q

Application Form

A

A form which asks applicants for personal details

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3
Q

Apprenticeship

A

A long-term development programme for workers to learn job skills while they work through a mixture of on-and-off-the-job training and study.

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4
Q

Authority

A

The power that one person has to make decisions and to control what other workers do

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5
Q

Accountability

A

The responsibility that a person has for a job

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6
Q

Award Scheme

A

A presentation of some kind to recognise somebody’s effort

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7
Q

Bonus

A

An additional payment to workers for achieving a target

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8
Q

Chain of Command

A

The links in the levels of authority

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9
Q

Communication

A

The transmission of a message

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10
Q

Contract of Employment

A

A legal agreement between an employer and an employee

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11
Q

Customer Service

A

The service given to customers

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12
Q

CV

A

A document in which the applicant outlines their personal details

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13
Q

Delegation

A

The process of giving a manager authority to a subordinate to make decisions for which that manager is responsible

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14
Q

Development (worker)

A

Long term and is focused on the worker to help to realise their longer-term potential

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15
Q

Digital Communication

A

The exchange of information electronically

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16
Q

Discrimination

A

When one worker is treated differently from another for no acceptable reason. There are several unacceptable reasons for different treatment

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17
Q

Employment Agency

A

An agency that has workers readily available for business hire

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18
Q

Employment Law

A

Designed to protect workers from employers who may treat them unfairly

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19
Q

Employment Tribunal

A

A panel that hears cases where employment laws may have been broken and which comes to a decision either in favour of the employer or employee

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20
Q

External Communication

A

Communication between people in an organisation and others outside that organisation

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21
Q

External Methods of Recruitment (4)

A

Includes websites, newspapers, social media and specialist magazines

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22
Q

External Recruitment

A

When a job vacancy is filled by employing someone from outside the business

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23
Q

Feedback

A

The response made by a person who receives a communication

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24
Q

Flexible Working

A

The practice of people working partly at their place of work and partly elsewhere

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25
Formal Communication
Communication that uses the official channels of communication
26
Fringe Benefits
Additional benefits that workers receive on top of their pay. They include pensions
27
Full-Time Working
When a person works 35 hours or more per week
28
Functions
Different types of work that need to be done in business including production
29
Group Activities
Usually designed to test how well an applicant works with others
30
Holiday Entitlement
The amount of paid holiday that a worker can have in a year
31
Horizontal Communication
Communication between people on the same level of the hierarchy in an organisation
32
Human Resources
The workers employed by a business
33
Human Resources Plan
A plan detailing workers a business needs – how many
34
Identifying Human Resource Needs
The activity of thinking about the purposes of human resources
35
Induction Training
Training to introduce a new worker to the business
36
Informal Communication
Communication that is outside the official channels of communication
37
Internal Communication
Communication between people employed in the same organisation
38
Internal Methods of Recruitment
Includes notice boards boards, word of mouth, company website and emails to staff
39
Internal Recruitment
When a job vacancy is filled by employing someone who is already an employee of the business
40
Interviews
Sessions in which the people making the appointment asks questions of the applicants
41
Job Description
Lists the main duties tasks and responsibilities of a worker
42
Layers
The number of levels of authority that there are in a chain of command
43
Letter of Application
A letter written by the applicant usually explaining why they think they are suitable for the job
44
Motivation
How workers are encouraged to work hard
45
Off-the-Job Training
Occurs away from the job. It may still be at the same place of work
46
On-the-Job Training
Occurs at the place of work and while the worker is doing their job
47
Organisation Chart
A diagram that shows how the workers are organised in a business and who is in charge of whom
48
Pay
The money earned by workers as a reward for the work they do
49
Part-Time Working
When a person works fewer than 35 hours per week
50
Person Specification
Lists the qualities qualifications and knowledge that a person should have to do a particular job
51
Praise
A method of motivating a worker by complimenting their work and so making their work recognised and valued
52
Productivity
A measure of output per worker. It is the only way of measuring the performance of workers
53
Professional Development
It involves learning over a long period of time. Workers may learn through external courses with this learning being reinforced by practical activity in the workplace.
54
Profit Sharing
When workers receive some of the profits made by a business
55
Recruitment Agency
A specialist agency that carries out all the tasks involved in recruitment and selection of workers on behalf of an organisation
56
References
Statements from a previous or current employer or other responsible person about the suitability of the applicant for the job
57
Regulations
Rules imposed on businesses by the government
58
Retention
When workers can be kept employed by businesses rather than them leaving to work elsewhere
59
Retention of Workers
When workers choose to stay in a firm rather than move elsewhere
60
Selection
The process of choosing between applicants for a job
61
Self-Employment
When people work as their own business
62
Skills Gap
When the business recruits skilled workers because it is short of them
63
Skills Shortage
Refers to a situation in which businesses cannot recruit workers with the skills they need
64
Social Media
Online applications that allow people to create and share content to participate
65
Span of Control
The number of subordinates who report directly to the line manager
66
Statement of Employment Particulars
Part of the employment contract. It gives details of the terms of employment
67
Subordinates
The workers that a line manager is responsible for
68
Temporary Working
When a person only works for a short period of time for an employer
69
Tests
Activities completed by applicants which check their skills
70
The Purpose of Human Resources
The work that must be done by human resources. It is usually broken down into a number of different jobs
71
Trade Union
An employee organisation that exists to represent the interest of its members
72
Training
Short term and is focused on helping a worker to do his or her job well
73
Turnover of Labour
A measure of the number of proportion of a staff who leave a firm each year and need replacing
74
Verbal Communication
Communication by speaking
75
Vertical Communication
Communication up or down the hierarchy within an organisation
76
Website
An online location with several pages that can be contacted by internet users through its address
77
Working Environment
The quality of the physical workplace and its climate
78
Working Time Directive
A statement of maximum number of hours that a person can be asked to work
79
Working While Mobile
When people work when they are on the move
80
Written Communication
Communication by written words and diagrams
81
Zero-Hours Contracts
Contracts given to employees which do not guarantee any work.

Business (12 decks)

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