UNIT 3 AOS 3

Question 1

Operations Management

Answer 1

The responsibility of managers engaged to production of goods or provision of services. It is concerned with overseeing the process that transforms resources into finished goods and services to satisfy customer demand.

Question 2

Key Elements

Answer 2

Inputs
Processes
Outputs

Question 3

Inputs

Answer 3

Resources used in the process of production

Question 4

Processes

Answer 4

The conversion of resources into the final good or service

Question 5

Outputs

Answer 5

The end result of an organisations efforts- the service or product that is delivered or provided to the consumer.

Question 6

Business Competitiveness

Answer 6

Competing on cost means being able to reduce the cost of making the product or providing the service or being able to generate more outputs using machinery or technology
Competing on quality means providing the best product or service to satisfy the customers demand. This can happen by using quality inputs from suppliers, attempting to reduce defects and put in a quality checks throughout the processes

Question 7

Productivity

Answer 7

The amount of output produced compared to a set amount of inputs. It can be used to measure efficiency in the way an LSO uses its resources.

Question 8

Materials Management

Answer 8

• Master Production Scheduling
• Materials Requirements Planning
• Just in Time
• Supply Chain Management

Question 9

Master Production Scheduling

Answer 9

Details what is to be produced and when. The schedule links to specific delivery dates or contracts for delivery in the future

Question 10

Materials Requirement Planning

Answer 10

Developing an itemised list of all materials involved in production to meet the specified orders

Question 11

Just in Time

Answer 11

The right amount of material inputs will arrive only as they are needed in the operations process. This can reduce storage costs and reduce the risk of large amounts of waste occurring. (arrive as you use them)

Question 12

Supply Chain

Answer 12

Range of suppliers from which the organisation purchases materials and resources

Question 13

Facilities Design and Layout

Answer 13

Planning the layout of workspace to streamline the production process
Fixed Position Layout: construction
Product Layout: manufacturing of goods using an assembly line
Process Layout: high variety of products by grouping activities, equipment and machinery of a similar function together

Question 14

Management of Quality

Answer 14

Quality Control
Quality Assurance
Total Quality Management

Question 15

Quality Control

Answer 15

The use of inspections at various points in the production process

Question 16

Quality Assurance

Answer 16

The use of a system so that an organisation achieves set standards in production

Question 17

Total quality Management

Answer 17

Ongoing, organisation wide commitment to excellence that is applied to every aspect of the organisations operation

Question 18

Use of Technology

Answer 18

Optimise operations with the use of up to date technologies. maximise the use of raw materials. Speed up/shorten the process. Less Labour and cost effective.