Unit 3 AOS 3 definitions

Question 1

Artificial intelligence (AI)

Answer 1

Involves using computerised systems to simulate human intelligence and mimic human behaviour.

Question 2

Service business

Answer 2

Provides intangible products, usually with the use of specialised expertise.

Question 3

Manufacturing business

Answer 3

Uses resources and raw materials to produce a finished physical good.

Question 4

Recycle

Answer 4

Is a waste minimisation stratergy that aims to transform items that would have otherwise been discarded.

Question 5

Reuse

Answer 5

Is a waste minimisation stratergy that aims to make use of items which would have otherwise been discarded

Question 6

Reduce

Answer 6

Is a waste minimisation stratergy that aims to decrease the amount of resources, labour, or time discarded during production.

Question 7

CSR

Answer 7

Efforts that go above and beyond what may be legally required by regulators or environmental protection groups, as well as ethical considerations regarding the workforce and their families.

Question 8

Waste minimisation

Answer 8

Is the process of reducing the amount of unused materials, time or labour within a business.

Question 9

Total quality management (TQM)

Answer 9

Is a holistic approach where all employees are comitted to continously improving a businesses operations system to enhance quality for customers.

Question 10

Technology

Answer 10

New applications of scientific knowledge which aim to optimise the operations of businesses

Question 11

Tangible

Answer 11

A product output that can be touched

Question 12

Quality control

Answer 12

Is inspections at various stages of the production process to ensure products meet designated standards and unsatisfactory products are discarded.

Question 13

Quality assurance

Answer 13

Is a business achieving a certified standard of quality in the production after an independent body assesses its operations systems.

Question 14

Quality

Answer 14

The degree of excellence in a product or service and its ability to satisfy the customer

Question 15

Productivity

Answer 15

Is the number of goods or services that are produced compared to the number of resources used in the production process

Question 16

Processes

Answer 16

Are the actions performed by a business to transform inputs into outputs.

Question 17

Overseas manufacture

Answer 17

Involves a business producing goods or services outside of the country where its headquarters are located.

Question 18

Outputs

Answer 18

Are the final goods or services produced as a result of a business’ operations system which are delivered or provided to customers.

Question 19

Operations management

Answer 19

Is the coordinating and organisng of the activities involved in producing the goods or services that a business sells to customers.

Question 20

Online service

Answer 20

Are services that are provided via the internet.

Question 21

Materials requirement planning (MRP)

Answer 21

Is a process that itemises the types and quantities of materials required to meet production targets set out in the master production schedule.

Question 22

Materials management

Answer 22

The stratergy that manages the use, storage and delivery of materials to ensure the right amount of inputs is available when required.

Question 23

Master production schedule (MPS)

Answer 23

A plan that outlines what a business intends to produce, in its specific quantities, within a set period of time.

Question 24

Lean management (zero defects)

Answer 24

The operations process strives for perfection by preventing errors and continously improving quality until it achieves zero defects.

Question 25

Lean management (Takt)

Answer 25

The operations process seeks to create a rhythm whereby all steps in production of goods or services are synchronised to create a 'continous flow' to meet customer demand.

Question 26

Lean management (One-piece flow)

Answer 26

The operations process focuses on one good or service at a time.

Question 27

Lean management (Pull)

Answer 27

A stratergy that involves customers determining the number of products a business should produce for sale. The customer order 'pulls' at the production system with their demand.

Question 28

Lean management 

Answer 28

Is the process of systematically reducting waste in all areas of a business's operations system whilst simultaneously improving customer value

Question 29

Just in time

Answer 29

Is an inventory control approach that delivers the correct type and quantity of material as soon as they are needed for production

Question 30

Intangible

Answer 30

A service output that cannot be touched

Question 31

Inputs

Answer 31

Are the resources used by a business to produce goods and services.

Question 32

Globalisation

Answer 32

The movement across nations of trade, investment, technology, finance and labour brought about by the removal of trade barriers

Question 33

Global sourcing of inputs

Answer 33

Is acquiring raw materials or resources from overseas suppliers

Question 34

Global outsorcing

Answer 34

Is transferring specific business activities to an external business in an overseas country

Question 35

Forecasting

Answer 35

Is a materials planning tool that predicts customer demand for an upcoming period using past data and market trends

Question 36

Efficiency

Answer 36

Is how well or productively a business uses its resources (time, raw-materials, labour) when producing a good or service.

Question 37

Effectiveness

Answer 37

Is the extent to which a business achieves its stated objectives

Question 38

Computer aided manufacturing (CAM)

Answer 38

Is software used to control and direct the production process by controlling machinery and equipment through a computer

Question 39

Computer aided design (CAD)

Answer 39

Is digital design software that aids the creation, modification, and optimisation of a design and the design process

Question 40

Automated production line

Answer 40

Machinery and equipment which are arranged in a sequence, and the product is developed as it proceeds through each step.