Unit 3 AOS 3 study design points

Question 1

KK1 - Relationship between ops management and business objectives

Answer 1

Make a profit
Increase market share
Meet shareholder expectations
To fulfil a market need
To fulfil a social need
Improve efficiency
Improve efectiveness

Question 2

KK2 - Key elements of an operations system

Answer 2

Inputs
Processes
Outputs

Question 3

KK3 - Charachteristics of operations management within both manufacturing and service businesses

Answer 3

Production process
Occurence of production and consumption
Customer contact
Tangibility
Storability
Consistency

Question 4

KK4 - Technological stratergies to imrpove efficiency and effectiveness at a business

Answer 4

Computer-aided design (CAD)
Computer-aided manufacturing (CAM)
Automated production lines
Online services
Artificial intelligence (AI)
Robotics

Question 5

KK5 - Materials stratergies to imrpove efficiency and effectiveness at a business

Answer 5

Forecasting
Master production schedule (MPS)
Materials requirement planning (MRP)
Just-in-time (JIT)

Question 6

KK6 - Quality stratergies to improve efficiency and effectiveness at a business

Answer 6

Quality control (5 step process)
Quality assurance
Total Quality Management (TQM)

Question 7

KK7 - Waste minimisation stratergies to imrpove efficiency and effectiveness at a business in the production process

Answer 7

Different types of waste (TIMWOOD)
Reduce
Reuse
Recycle

Question 8

KK8 - Lean management stratergies including the pull, one-piece flow, takt, and zero defects to improve efficiency and effectivess of operations related to lean management

Answer 8

Lean management (Pull, one-piece flow, takt, zero defects)

Question 9

KK9 - CSR considerations for an operations system

Answer 9

CSR
Environmental sustainability of inputs
Amount of waste generated from processes
Production of outputs

Question 10

KK10 - Global considerations for operations management

Answer 10

Global sourcing of inputs
Global outsourcing
Overseas manufacture