Unit 3 AOS 3 - operations management

Question 1

Operations management

Answer 1

Involves coordinating and organising the activities involved in producing the good or service that a business sells to customers.

Question 2

Efficiency

Answer 2

is how productively a business uses its resources when producing a good or service.

Question 3

Productivity

Answer 3

is the number of goods or services that are produced compared to the number of resources used in the production of that good or service.

Question 4

Effectiveness

Answer 4

is the extent to which a business achieves its stated goals and objectives.

Question 5

Inputs

Answer 5

are the resources used by a business to produce a good or service.

Question 6

Processes

Answer 6

are the actions performed by a business to transform inputs into outputs.

Question 7

Outputs

Answer 7

are the final goods or services produced as a result of a business’s operations system, that are delivered or provided to customers.

Question 8

Manufacturing business

Answer 8

Uses resources and raw materials to produce a finished physical good.

Question 9

Service business

Answer 9

utilise their operations systems to produce intangible (cannot be touched) products.

Question 10

Automated production line

Answer 10

Involve machinery and equipment that are arranged in a sequence and the product is developed as it proceeds through each step.

Question 11

Robotics

Answer 11

Are the programable machines that are capable of performing specified tasks.

Question 12

Computer aided design (CAD)

Answer 12

is digital design software that aids the creation, modification, and optimisation of a design and the design process.

Question 13

Computer aided manufacturing (CAM) techniques

Answer 13

Involve the use of software that controls and directs production processes by coordinating machinery and equipment through a computer.

Question 14

Artificial intelligence

Answer 14

involves using computerised systems to stimulate human intelligence and mimic human behaviour.

Question 15

Online services

Answer 15

services that are provided by the internet.

Question 16

Master production schedule

Answer 16

Is a plan that outlines what a business intends to produce, in specific quantities within a set period of time.

Question 17

Materials requiering planning

Answer 17

is a process that itemises the types and quantities of materials required to meet production targets set out in the master production schedule.

Question 18

Just in time

Answer 18

is an inventory control approach that delivers the correct type and quantity of materials as soon as they are needed for production.

Question 19

Quality

Answer 19

is a good or service’s ability to satisfy a customer’s need.

Question 20

Quality control

Answer 20

involves inspecting a product at various stages of the production process, to ensure it meets designated standards, and discarding those that are unsatisfactory.

Question 21

Quality assurance

Answer 21

involves a business achieving a certified standard of quality in its production after an independent body assesses its operation systems.

Question 22

Total quality management

Answer 22

is a holistic approach whereby all employees are committed to continuously improving the business’s operations system to enhance quality for customers.

Question 23

Waste minimisation

Answer 23

Is the process of reducing the amount of unused materials, time or labour within the business.

Question 24

reduce

Answer 24

aims to decrease the number of resources, labour and time used during production.

Question 25

Reuse

Answer 25

aims to make use of items which would have otherwise been discarded.

Question 26

Recycle

Answer 26

aims to transform items which would have otherwise been discarded.

Question 27

Lean management

Answer 27

Is the process of systematically reducing waste in all areas of a business’s operations system whilst simultaneously improving customer value.

Question 28

Pull

Answer 28

involves customers determining the number of products a business should produce for sale.

Question 29

One piece flow

Answer 29

processing a product individually through a stage of production and passing it into the next stage of production before processing the next product

Question 30

Takt

Answer 30

involves synchronising the steps of a business’s operation system to meet customer demand

Question 31

Zero defects

Answer 31

Involves a business preventing errors from occurring in the operations system by ensuring there is an ongoing attitude of maintaining a high standard of quality for the final output

Question 32

Corporate social responsibility (CSR)

Answer 32

is the ethical conduct of a business beyond legal obligations, and the consideration of social, economic and environmental impacts when making business decisions.

Question 33

Global sourcing inputs

Answer 33

Involves a business acquiring raw materials and resources form overseas suppliers.

Question 34

Overseas manufacturing

Answer 34

involves a business producing goods outside of the country where its headquarters are located.

Question 35

Global outsourcing

Answer 35

Involves transferring specific business activities to an external business in an overseas country.