Unit 3- Intro and Management Skills Flashcards
(74 cards)
1
Q
Definition keywords and phrases of management/manager
A
- limited resources (f.o.p.) to goals
- order and consistency
- day-to-day running of firm
- skills: leadership, communication, motivation
- activities: planning, organising, controlling
- e.g. Ephie Fitz, manager of Cork Senior LGF Team
2
Q
Managerial characteristics
A
decisive, flexible, motivated, hard-working, charismatic, excellent communicator
3
Q
Management Skills
A
leadership. motivation, communication
4
Q
Definition of leadership
A
Directing business and staff towards common objectives, authority, trust and bond, different types; autocratic, democratic, laissez-faire
5
Q
3 types of leadership
A
Autocratic, democratic, laissez-faire
6
Q
Autocratic leadership
A
bullies, use fear and threats, controller of info and resources, no consultation, decision made alone, does not delegate, e.g. Army
7
Q
Democratic leadership
A
use reason, facilitator, share and consults with staff, delegates, e.g. retail industry
e.g. Steve Jobs
8
Q
Laissez-faire leadership
A
use reason, empowers, delegates and trusts, gives guidelines, e.g r&d, engineers
e.g. Richard Branson
9
Q
Pros of autocratic leadership
A
-fast decisions, good in a crisis
10
Q
Cons of autocratic leadership
A
- no intrapreneurship, low initiative
- poor motivation
- decline of productivity
- poor industrial relations
- high absenteeism and labour turnover
11
Q
Pros of democratic leadership
A
- better quality decisions
- high intrapreneurship and initiative
- good motivation
- improvement of porductivity
- good industrial relations
- low labour turnover
12
Q
Cons of democratic leadership
A
-slower decision making
13
Q
Pros of laissez-faire
A
- fast decisions
- high intrapreneurship and initiative
- good motivation
- improvement of productivity
- good industrial relations
14
Q
Cons of laissez-faire
A
- poor decision making could be made
- staff can be stressed by set up and … difficult to keep
15
Q
delegation
A
Managers share out workload to employees. Employees are then responsible to carry out work but overall responsibility still lies with manager.
16
Q
Advantages of delegation
A
- more time for manager
- work is completed faster
- good way to train employees
- job satisfaction and motivated employees
17
Q
Disadvantages of not delegating
A
- stressed manager
- work takes longer to complete
- employees are not trained
- morale is low, staff aren’t trusted
18
Q
Importance of effective leadership
A
- improved efficiency, e.g. democratic
- improved co-ordination, e.g. not in autocratic
- employee retention, e.g. laissez-faire
- adaptable employees, e.g. delegation
19
Q
Definition of motivation
A
The influencing managers to do to have business act in a certain way, satisfy staff needs. 2 types: McGregor’s theory x and theory y, and Maslow’s hierarchy of needs
20
Q
Mcgregor’s Theory X managers believe:
A
- workers are lazy, dislike work, have no ambition
- workers must be forced to work
- workers have no desire to be involved in decision making
- workers are only motivated by wages
21
Q
McGregor’s theory x suits
A
autocratic leaders
22
Q
McGregor’s theory y suits
A
democratic leaders
23
Q
McGregor’s theory y managers believe:
A
- workers enjoy work, have ambition, are interested
- workers can be trusted, are intelligent, creative
- workers want to be involved in decision making
- workers are motivated by many factors and want the firm to do well
24
Q
Maslow’s hierarchy of needs (bottom to top)
A
- Physical/physiological
- Safety
- Social
- Esteem
- Self-actualisation
25
Self-actualisation, definition and how to fulfil it
to be the best you can be, personal fulfilment and growth
| offer challenging work
26
Esteem, definition and how to fulfil it
self respect and satisfaction, receiving respect and admiration
awards and promotions
27
Social, definition and how to fulfil it
friendship, affection
| team-work
28
Safety, definition and how to fulfil it
need to feel safe and secure
| long-term job contract
29
Physical/physiological, definition and how to fulfil it
essential human needs and requirement
| offering payment for work done
30
Importance of motivation
- improved productivity
- greater intrapreneurship
- employee retention
- improved industrial relations
31
Definition
accurate transfer of info, (HUAA= heard, understoodn accepted, acted upon), internal and external
32
Internal communication types
- upward
- downward
- horizontal
- formal
- informal
33
upward communication
passed from staff to managers,e.g complaints
34
downward communication
info passed from managers to staff, e.g. instructions
35
horizontal communication
info passed between people at the same level, e.g. marketing employees
36
formal communication
planned, e.g. meetings
37
informal communication
gossip
38
types of external communication
internet, telephone, fax, e-mail, letters, video-conferencing
39
Barriers to communication
- source credibility
- assumptions
- lack of planning
- language used
- medium used
- speed
- timing
40
Stakeholders that are effected by a breakdown in communication
- employees
- customers
- suppliers
- shareholders
- banks
- managers
- government
- community
41
How a breakdown in communication would effect employees
confused workers, deadlines not met, quality will suffer, morale and motivation decline
42
How a breakdown in communication would effect customers
goods ordered won't be received on time, customers will go elsewhere
43
How a breakdown in communication would effect suppliers
may not be aware of the materials required and may not get paid
44
How a breakdown in communication would effect shareholders
may lose confidence and sell shares... fall in share price... takeover
45
How a breakdown in communication would effect banks
may not supply finance,may charge higher interest, cheques may bounce
46
How a breakdown in communication would effect managers
may make bad decisions
47
How a breakdown in communication would effect government
may not grant planning permission, refuse grant aid, revenue commissioners may impose fines
48
How a breakdown in communication would effect community
may result in bad publicity, public may object to planning applications
49
Factors to consider when choosing a method of communication
- cost
- speed
- time zones
- languages
50
Written communication
- memo
- letter
- report
51
Memos
short internal note (know layout)
52
Letter
external, for making inquiries, requesting payment, complaints, etc. (know layout)
53
Report
formal, simple language (know layout)
54
Visual communication
-line graph
-pie chart
-bar chart ( columns don't touch)
(always include title and all relevant info)
55
Oral communication
meetings
56
Advantages of oral communication
- instant response
- shows emotion
- problems can be explained
- questions can be asked and feedback given
57
Disadvantages of oral communication
- no record/proof
- info may be misinterpreted
- receiver may not listen
58
Meetings
a type of oral communication that is ideal for ideas, suggestions and decision making
59
Types of meetings
board meeting, AGM, ad hoc (once off to solve a specific problem), EGM
60
Purpose of meetings
- to solve problems
- to provide and receive information
- to discuss new ideas
- to make new decisions
- to report on progress
- to co-ordinate different departments
61
Agenda of a typical meeting
1. minutes of last AGM
2. chairperson's report
3. auditor's report
4. dividend for 2018
5. election of new directors
6. AOB
62
Quorum
min. no. of people present for meeting to start
63
Chairperson's role at meetings
- ensure quorum is present
- stick to agenda
- ensure minutes of last AGM are read
- call for votes on motions
- summarise meeting at end
64
Secretary's role at meetings
- draw up agenda
- send notice and agenda to all members
- arrange venue
- arrange next meeting
- record minutes
65
Treasurer's role
- collect subscriptions
- deal w/ banks
- make payments on behalf of the organisation
- keep financial records
- report on finances at AGM
66
Electronic Data Interchange (EDI)
System that automatically links computers of two firms. Computers are programmed to send standard documents, e.g. orders directly from one computer to another w/o human interaction
67
Advantages of EDI
- environmentally friendly
- saves costs
- not time delay
68
Video-conferencing
meeting between people in different locations using a camera and the internet
69
Advantages of video-conferencing
- no travel costs
| - no time wasted
70
Internet
WWW: vast collection of info that can be accessed on a computer connected to the internet. Most businesses have their own websites which display info about the business and it's products to the public.
71
Advantages of the internet
- cheap advertising
- better decisions (better informed)
- increases sales (through online sales)
72
E-mail
allows a firm to send a message directly from a device, e.g. one computer to another via the internet. Each user has a unique address and e-mails are stores in a mailbox.
73
Advantages of e-mail
- saves money
| - quick
74
Disadvantages of e-mail
- certain device is needed
- not always secure
- viruses
