Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

MOS > unit 4 > Flashcards

unit 4 Flashcards

(56 cards)

Start Studying
1
Q

What is training?

A

Process of teaching employees the basic knowledge and skills they need to perform their job successfully

Can be job-specific or general, applicable to new hires and existing employees.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the benefits of training?

A
  • Better job performance
  • Fewer accidents and injuries
  • Enhanced employer brand
  • Greater employee retention
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the legal aspects of training?

A
  • Negligent training
  • lack of diversity or accomodations
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is negligent training?

A

Employer fails to train adequately, leading to injuries or loss caused by a poorly trained employee

Claimed by the harmed party.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are the steps in training program development?

A
  1. Training needs analysis
  2. Method of instruction
  3. validation
  4. implementation
  5. evaluation
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is the first step in training program development?

A

Training needs analysis

process of determining the training that needs to be completed so that employees can do their job well

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What does organization analysis establish in training needs analysis?

A
  • Strategic goals of the organization
  • Training climate of the organization
  • Perception of training in the organization
  • Barriers to training (e.g., budget, time, space, expertise)

training climate: how training is perceived in the organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What is person analysis?

A
  • Identifies who will receive the training
  • clarifies trainees’ existing evel of knowledge
  • examines characteristics of trainees
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is performance analysis?

A

Verifying whether there is a significant performance deficiency and determining if it should be rectified

  • appraise employee’s performance
  • deciding if it is a can’t do or won’t do issue
  • Establishing training objectives, then making a program
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is task analysis?

A
  • Identifying broad competencies and specific skills required to perform job-related tasks
  • informs the content of the training and its objectives
  • identifies key job-related tasks
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are tasks in task analysis?

A
  • Observable actions designed to contribute to the accomplishment of a goal
  • determine performance standard
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is a performance standard?

A

performance threshold that must be met to indicate an acceptable level of performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

what is programmed learning?

A

presenting questions, facts, problems > allowing person to respond > providing feedback on accuracy

  • reduces training, allows self-pacing, reduces risk
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

what is informal learning?

A

day to day unplanned interactions between new workers and their colleagues

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

what is classroom training?

A

instructor leading group in lecture style sessions

  • effective for large groups
  • loss of productivity
  • slower feedback
  • blended traning for higher engagement
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is blended learning?

A

Instructor-led + e-learning

  • better results and engagement
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

what is on the job training?

A

training practices job skills at the workplace under guidance of mentor

  • regular feedback
  • not taxing on resources
  • trainees can be productive
  • mentors may be ineffective
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What is blended learning?

A

Instructor-led + e-learning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

what is apprenticeship training?

A

trainee studies under master craftsperson

  • good for skilled trades work
  • classroom + on-the-job
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

what is job instruction training?

A

teaching jobs step by step in order presented in job

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What is behaviour modelling?

A

Showing trainees the right way of doing something, allowing practice, and giving feedback on performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

what is adventure based learning?

A

participating in challening, structures physical activities

  • effective for team-based and managerial job
  • cooperation, teamwork, trust, comms, problem-solving, conflict mangement, leadership
  • taxing on time and resources
  • loss of productivity
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

What is e-learning?

Study These Flashcards
A

Web-based or computer-based training

  • inexpensive
  • flexible
  • consistent
24
Q

what is simulations?

Study These Flashcards
A

place trainees in situations similar to those encountered on the job

25
what is electronic performance support systems (EPSS) ?
* computer based job aids/tools/displays that automate training, documentation, and phone support * great for learning large number of solutions without having to remember all of them clearly
26
what is validation in the training program development?
* pilot test the training program * Administering the training program to a representative sample of trainees * assess whether training objectives have been met
27
What is implementation in the training program development?
* implemeting the training within organization * aiming to maximize **transfer of training**
28
what is transfer of training?
extent to which behaviours learned during training will be performed on the job and maintained over time
29
what is evaluation in training program development?
training effects to measure
30
What does Level 1 measure in training evaluation?
Reactions or feelings of trainees about the training
31
What does Level 2 measure in training evaluation?
Learning: Assess whether trainees learned what they were supposed to learn
32
How is learning measured?
Designing Test ## Footnote * Time series design * controlled experiments
33
What does level 3 measure in training evaluation?
Behaviour: Changes in performance exhibited on the job as a result of the training
34
What is level 4 of training evaluation?
Results: organizational benefits that stem from training
35
What is performance management process?
* System that defines, measures, and develops the performance of the workforce within the organization * aligns employees' activites with the overall strategy of an organization * benefits both employees and the organization
36
What are the components of the performance management process?
* Organization’s strategic goals * Employee objectives * Monitoring and support * Evaluation * Consequences
37
what are the benefits of performance management systems?
* strategic * administrative * developmental
38
What is the purpose of performance appraisal?
Evaluating an employee’s current and/or past performance relevant to performance standards
39
what is the performance appraisal process?
* setting work standards * assessing the employee's actual performance relative to those standards * providing feedback to employee to help eliminate performance deficiencies or to continue to perform above par
40
What is the alternation ranking method?
Identify highest- and lowest-performing employees in an alternative manner
41
what is the paired comparison method?
Ranking employees by making a chart of all possible pairs of employees for each trait and indicating the better employee of the pair
42
what is the forces distribution method?
* Predetermined percentage of employees placed into performance categories * Highest employees get better compensation, lowest get training, others receive moderate compensation increases/opportunities
43
What is the graphic rating scale?
* Scale that lists number of traits and range of performance for each * Extent to which each employee shown proficiency on a given characteristic
44
What are behaviourally anchored rating scales (BARS)?
Appraisal method that combines narratives, critical incidents, and quantified ratings by anchoring a quantified scale with specific narrative examples
45
What is the primary focus of Management by Objectives (MBO)?
Setting specific measurable goals with the employee involved in the goal-setting process
46
What is the halo effect in problems in appraisal?
Tendency to allow one positive trait to influence overall ratings
47
Who are sources of appraisal information
* Supervisor * peers * subordiante * self * committees * 360 degree appraisal
48
What is logrolling in peers?
exchange of positive rating between peers for mutual benefit
49
what is 360 degree appraisal?
* using multiple rating sources when evaluating each employee * info collected via questionnaires
50
what errors of performance measurement are there?
* effects of performance on memory * errors in scoring
51
what is primary effect?
first impression made by employee affects all subsequent ratings
52
What is the recency effect?
ratings are heavily based on most recent work behaviour
53
what is leniency error?
assinging inaccurately high ratings to all employees
54
what is strictness error?
assigning inaccurately low ratings to all employees
55
what is central tendency error?
inaccurately rating all employees at/near the middle of a rating scale
56
What is appraisal bias?
Tendency to allow people’s differences (age, sex) affect their rating

MOS (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions