Unit 4 - Chapter 7 - 11

Question 1

Write the amount $3,028.49 in words as you would on a check.

Answer 1

Three thousand, twenty-eight and 49/100

Question 2

In the number 6,035,274, which digit represents the thousands?

Answer 2

5

Question 3

What is the percentage equivalent of 1/16?

Answer 3

.0625

Question 4

Is 3,020,000 a whole number?

Answer 4

yes

Question 5

Round 376,023 to the nearest ten thousand.

Answer 5

380,000

Question 6

Miguel’s boss has promised him a 10 percent raise after six months. If Miguel is currently making $11 an hour, what will be his new hourly rate?

Answer 6

$11 x 1.10 = $12.10

Question 7

Jay earns 12.5 percent commission on bicycles and accessories he sells. What will be his commission on an order that totals $360?

Answer 7

$360 x .125 = $45

Question 8

At Trendz Home Furnishings, total sales for the month were broken down by department as follows: furniture–$47,300; carpet/rugs–$33,400; fabric and wallpaper–$24,750; and accessory items–$15,500. What are the percentage of total sales for each department?

Answer 8

Furniture: $47,300 / $120,950 = 39.1%
Carpet/rugs: $33,400 / $120,950 = 27.6%
Fabric and wallpaper: $24,750 / $120,950 = 20.5%
Accessory items: $15,500 / $120,950 = 12.8%

Question 9

What kind of graph best shows changes over time?

Answer 9

line

Question 10

What kind of graph best shows a whole divided into parts?

Answer 10

circle or pie

Question 11

For _____ to be effective, the message must be sent, received, and understood.

Answer 11

communication

Question 12

_____ is the receiver’s response to the message.

Answer 12

Feedback

Question 13

_____ are things that interfere with communication.

Answer 13

Distractions

Question 14

In the process of _____, it is important to provide feedback to the speaker.

Answer 14

listening

Question 15

Three skills that will help an individual _____ better include focusing, forming pictures, and improving vocabulary.

Answer 15

read

Question 16

Communication is used to _____, _____, or _____.

Answer 16

inform, persuade, entertain

Question 17

_____ is a specialized form of speaking which uses demonstration of a task.

Answer 17

Training

Question 18

Things that get in the way of effective listening are called _____.

Answer 18

blocks

Question 19

When using the _____ in business, it is important to talk with a smile in your voice.

Answer 19

telephone

Question 20

_____ is specialized, technical vocabulary.

Answer 20

Jargon

Question 21

_____ is the equipment that makes up a computer system

Answer 21

Hardware

Question 22

The U.S. Bureau uses the largest and most powerful computer known as a(n) _____.

Answer 22

Supercomputer

Question 23

Programs that give directions to computers are called _____.

Answer 23

Software

Question 24

The software a small business owner uses to maintain a mailing list of her customers is _____ _____.

Answer 24

Database Software

Question 25

The software that some managers use to produce financial statements is _____ _____.

Answer 25

Spreadsheet Software

Question 26

Software used by marketers to show slides of a new advertising campaign is _____ _____.

Answer 26

Presentation Software

Question 27

The world's biggest network of computer networks is known as the _____.

Answer 27

Internet

Question 28

Buying and selling products on the Internet is called _____.

Answer 28

e-commerce

Question 29

Businesses that sell directly to consumers on the Internet are known as _____.

Answer 29

e-tailers

Question 30

The fastest growing component of Internet commerce is _____ _____ _____.

Answer 30

Business to Business (B2B)

Question 31

A nonverbal indicator of a person's thoughts and feelings is known as _____.

Answer 31

Body Language

Question 32

To point out the correct way to do something without offending the individual requires _____.

Answer 32

Tact

Question 33

An employee who did what was needed to be done without being told demonstrated _____.

Answer 33

Initiative

Question 34

Even the small act of remembering a customer's name can boost his or her _____.

Answer 34

Self-Esteem

Question 35

Being able to understand your customer's frame of mind indicates you have _____.

Answer 35

Empathy

Question 36

When you say what you believe without being pushy or bossy, you have demonstrated the quality of being _____.

Answer 36

Assertive

Question 37

Before a team can begin to work together, it must first establish its _____.

Answer 37

Goals

Question 38

When all team members agree on a decision, the team has reached _____.

Answer 38

Consensus

Question 39

When each group member commits to perform a certain task within a period of time, the group has reached an _____.

Answer 39

Agreement

Question 40

If all members take action to bring the whole team's performance up to the agreed standards, the team has demonstrated _____ _____.

Answer 40

Shared Leadership

Question 41

The older traditional form of management structure is the _____ organization.

Answer 41

Vertical

Question 42

When an organization has experienced _____ , it means that additional layers of management have been reduced.

Answer 42

Flattening

Question 43

Employees who have been encouraged to assume additional responsibility are said to be _____.

Answer 43

Empowered

Question 44

The three basic levels of _____ are top, middle, and supervisory level.

Answer 44

Management

Question 45

The recent trend in industry management structure has been toward _____ organization.

Answer 45

Horizontal

Question 46

When it comes to making the difficult and complicated decisions, managers follow a formal _____ -step process.

Answer 46

Six

Question 47

most companies write a _____ statement that is a paragraph of their ultimate goals.

Answer 47

Mission

Question 48

_____ is coordinating efforts to reach established goals.

Answer 48

Organizing

Question 49

A manager who takes work home regularly may not be _____ responsibility effectively and should examine other's workloads.

Answer 49

Delegating

Question 50

_____ is setting standards, evaluating performance, and solving problems.

Answer 50

Controlling