Unit 4- Lesson 1: Fundamentals of Effective Communication in the Workplace

Question 1

In today’s competitive world, ________________________________ is one of the major determinants of a successful and lasting career of a professional or even of an entrepreneur.

It is the foundation in which robust careers and strong companies are built.

Answer 1

effective communication skills

Question 2

is best described as the process of transmitting ideas and thoughts through the years for human survival

Answer 2

The evolution of communication

Question 3

In charting one’s journey in this evolution,
___________

have all contributed to how an individual copes with social needs and demands through human connection.

Answer 3

education, science and technology, business and trade, and media

Question 4

In the professional context or in the workplace, ____________ relations with co-workers can be consequential and crucial to both the individual and the collective/group productivity and efficiency in the workplace

Answer 4

harmonious

Question 5

is the process of exchanging information, either verbally or non-verbally, it is important in any social environment, including the academic and corporate environments

Answer 5

Workplace communication

Question 6

In any organizational structure, communication is the force that maintains its operations from the ____ up to the _____&_______ level.

enumerate the four level of communication in organizational structure:

Answer 6

top

middle and bottom

1.Downward communication
2.Upward communication
3.Horizontal communication
4.Crosswise communication

Question 7

inevitably gives rise to professional communication which entails technical communication.

Answer 7

Globalization

Question 8

encompasses written, oral, visual, and digital communication that may be used in part or in full in creating, delivering , consuming and managing information and data for business purposes

Answer 8

Professional communication

Question 9

are therefore needed for writing, editing, reading, speaking and listening to maintain effective operations management in the workplace.

Answer 9

Professionals in different disciplines

Question 10

Workplace communication is technical in a __________________ where management and employees focus on manufacturing and marketing products and services for target clients and customers

Answer 10

work environment

Question 11

What type of writings are written, read, listened to, and disseminated for various business purposes

Answer 11

Opinion papers, technical reports, business proposals and presentations and similar types of writing

Question 12

is used relative to the field it is intended for

Answer 12

specialized language or technical jargon

Question 13

In the long run, effective workplace communication brings about more ______/_______ and brings in ______ for the company.

Answer 13

customers or clients

profits

Question 14

Who get a fair share from the benefits of customer satisfaction and continued patronage

Answer 14

Stakeholders, management and the employees

Question 15

As in any form of correspondence, business or workplace correspondence involves three factors:

Answer 15

the sender, the message, and the receiver

Question 16

As the _______ initiates the process, the intended ______ is expected to respond according to the nature of the business letter

Answer 16

sender

reader

Question 17

A business letter for example, must be deemed ______ to be read in order for the sender to gain feedback

Answer 17

worthy

Question 18

What must all be considered in writing any business letter.

Answer 18

The message, the purpose and the target receiver or audience

Question 19

The message and its purpose should be _______ for the letter to be properly understood by the intended receiver

Answer 19

clear

Question 20

When you write a business letter, read your work as if you are the target reader and ask yourself the following questions:

Answer 20

Does the message appear to be important?

Is the message easy to understand?

Question 21

Tips for Effective Written Communication

Answer 21

1. To ensure the effectiveness of written communication materials in the workplace, the following qualities must be remembered:
   •Accuracy. The content must be truthful and accurate.
   •Brevity. Sentences must be kept short and direct.
   •Clarity. Visualize the reader in front of you wishing only to hear precise words whose meanings cut across quickly and clearly to him or her.
2. Select the format that is standard, prescribed and acceptable to the institution represented or to the parties in the transaction.
3. Courtesy whether written or oral form, is more implicit than explicit in purposive communication
   • use positive words that are
     proactive
     and not reactive
   • correct word usage and sentence
     structure will make a real
     difference

Question 22

To ensure the effectiveness of written communication materials in the workplace, the following qualities must be remembered:

Answer 22

Accuracy
Brevity
Clarity

Question 23

The content must be truthful and accurate.

what quality?

Answer 23

Accuracy

Question 24

Sentences must be kept short and direct.

what quality?

Answer 24

Brevity

Question 25

Visualize the reader in front of you wishing only to hear precise words whose meanings cut across quickly and clearly to him or her. what quality?

Answer 25

Clarity

Question 26

Select the format that is __________, ____________, ______________ to the institution represented or to the parties in the transaction. a. Full block b. Modified-block c. Semi-block

Answer 26

standard, prescribed and acceptable

Question 27

Courtesy whether written or oral form, is more _______ than _______ in purposive communication - use positive words that are proactive and not reactive - correct word usage and sentence structure will make a real difference

Answer 27

implicit explicit

Question 28

are essential in the workplace, especially in the external operations of an organization. •It is through them that an organization can reach out to its clients or vice versa ­

Answer 28

Business letters

Question 29

examples of business letters:

Answer 29

Application letter ­Resignation letter ­Recommendation letter ­Reservation letter ­Complaint letter memos reports minutes of meeting Letter of claim

Question 30

Being an effective workplace communicator requires being able to understand the ________ present in the workplace.

Answer 30

diversity

Question 31

Effective communication in the workplace can help bring about ________ relationships among co- workers and __________ work environment which are both essential to a communicator’s personal wellness and career growth.

Answer 31

healthy productive

Question 32

is a measure of how one will be able to facilitate meaningful communication in the workplace

Answer 32

Job interview

Question 33

Acing the job interview presupposes getting _______

Answer 33

hired

Question 34

It is a personal sales talk that has to be prepared for. It is the chance of an applicant to talk about his or her qualification for a particular job. It determines his or her personal values. It demands a great amount of confidence and effective communication style.

Answer 34

Job Interview

Question 35

It is in the __________ that an individual can prove that he or she is an effective workplace communicator.

Answer 35

job interview

Question 36

The verdict of an interview can either be a ?

Answer 36

“yes” or “no”.

Question 37

is the one who invests time, effort and preparation for the interview.

Answer 37

qualified applicant

Question 38

is a kind of a measuring stick whether one will turn out to be an asset or not to the hiring company

Answer 38

interview

Question 39

Practical reminders in becoming an effective workplace communicator

Answer 39

1.Know yourself in relation to your superiors, co-workers and clients. 2.Manage time well while working. 3.See more of the lights and less of the shadows in others. 4.Accept your own limitations and those of others. 5.Keep communication lines open when needed.

Question 40

As an effective workplace communicator, you must be able to handle _______ in the workplace. You should know how to resolve ________ that would definitely affect workplace productivity.

Answer 40

conflicts

Question 41

A ___________ working atmosphere is priceless and rewarding.

Answer 41

stress- free

Question 42

___________ & __________ for one another as work partners and collaborations in the company undertakings will ensure a healthy work environment that one desires to stay and be happy working.

Answer 42

Mutual respect and concern

Question 43

As an effective workplace communicator, one should be ________ for working towards upholding workplace professionalism at all times

Answer 43

responsible