Unit 4 - Organizing and Staffing the Lab

Question 1

What is Organizing?

Answer 1

• Identifying and grouping the work to be performed
• Defining and delegating responsibility and authority - Establishing relationship to enable the people to work most effectively together in accomplishing objectives.

Question 2

A ______ is self-contained collection of interacting and interdependent components working together toward a common purpose.

Answer 2

system

Question 3

What are the Characteristics of Organizational Systems?

Answer 3

a. Primary task
b. Hierarchy of system
c. Open systems
d. Equilibrium
e. Self-regulation

Question 4

What are the three (3) distinct functions of Organizational system?

Answer 4

1. Input mechanism
2. Transformation
3. Output mechanism

Question 5

Backbone of management.”

Answer 5

Organizing

Question 6

The term “______” means a collection of people working together under a defined structure for the purpose of achieving a predetermined outcome.

Answer 6

organization

Question 7

It is the defined duties that are necessary because of the nature of system‘s products or services

Answer 7

Primary task

Question 8

It is the feedback process by which the system monitors performance and provides information to its members.

Answer 8

Self-regulation

Question 9

Systems that interact with their environment by both receiving and delivering product services.

Answer 9

Open systems

Question 10

It is a state of stability within and between the system and its environment.

Answer 10

Equilibrium

Question 11

What is the goal of the laboratory?

Answer 11

to release accurate and reliable results in a timely manner

Question 12

It is the process of whereby self-contained subsystems develop within a parent organization such as a laboratory within a hospital.

Answer 12

Hierarchy of system

Question 13

TRUE OR FALSE

Transformation which is the internal process whereby resources received through the input channels are converted into the products and services produced by the organization.

Answer 13

TRUE

Question 14

_______ is the process of delivering the goods and services produced to the external environment.

Answer 14

Output mechanism

Question 15

Give examples of input.

Answer 15

Specimen
Test requests
Supplies

Question 16

Give examples of TRANSFORMATION PROCESS

Answer 16

Staff
Instruments
Processes

Question 17

______ is the process through which needed resources are acquired and replaced.

Answer 17

Input mechanism

Question 18

Give examples of OUTPUT

Answer 18

Test Results

Question 19

The Clinical laboratory is an open system with what type of model?

Answer 19

congruency model

Question 20

congruency model has four important aspects or elements:

Answer 20

1. Formal organization
2. Informal organization
3. People
4. Work

Question 21

An organizational design consists of four structural components, namely:

Answer 21

1. Functional component
2. Self-contained component
3. Matrix component
4. Network Component

Question 22

It is the hierarchal organizational levels.

Answer 22

Functional component

Question 23

In Functional component, specialized units report is reported in an ______ chain of command.

Answer 23

upward

Question 24

A ________ or _______ is the diagram or chart that identifies the major operational units of an organization and their attending job position.

Answer 24

Table of Organization or Organizational Chart

Question 25

Differentiate tall structure and flat structure from each other

Answer 25

Tall structure – many management layers Flat structure – few management layers

Question 26

In self-contained component, division of work areas is based according to _________.

Answer 26

specialization

Question 27

What are the 4 areas of services in the laboratory?

Answer 27

Specialty testing Clinical services Anatomical services Transfusion services

Question 28

Specialty testing is focused on ________.

Answer 28

examining special specimens

Question 29

The clinical services are concerned with _________.

Answer 29

routine or special laboratory examinations

Question 30

Anatomical services cover_____,_______, ______, etc.

Answer 30

biopsy histopathology autopsy

Question 31

________ is an extension of the blood banking section.

Answer 31

Transfusion service

Question 32

It shows the different areas of work and person assigned as section head.

Answer 32

Matrix component

Question 33

It reflects an information technology model.

Answer 33

Network Component

Question 34

What are the Factors that Influence the Design and Structure of the Organization

Answer 34

- Organizational goals and strategic direction - Technological Capabilities - Size - Environment - Leadership style, Member Behavior and Organizational culture

Question 35

What are the elements of laboratory organization?

Answer 35

Level of authority Level of communication Division of work

Question 36

It is the legal right to command actions by others and to enforce compliance.

Answer 36

Authority

Question 37

Authority can be divided into two aspects, namely:

Answer 37

- Position authority (derived from holding the position) - Personal authority (derived from characteristics of a leader).

Question 38

It is the temporary assignment of authority and responsibility to perform a duty normally performed as a supervisor.

Answer 38

Delegation of authority

Question 39

How is Delegation of authority works?

Answer 39

When a task is delegated, the authority transfers to the one whom the task was delegated. However, the responsibility for delegating the task remains with the manager.

Question 40

What are the factors affecting delegation?

Answer 40

- delegation route - fear of delegation - when, how and whom to delegate.

Question 41

This is a type and role of authority that comes from outside the chain of command.

Answer 41

Staff Authority

Question 42

This is a type and role of authority that is the relationship in which superior exercises direct supervision over a subordinate.

Answer 42

Line Authority

Question 43

This is a type and role of authority that is a concept that most organizations employ in designing organizational structure.

Answer 43

Line and Staff Authority

Question 44

What are the PRINCIPLES OF ORGANIZATIONAL STRUCTURE AND AUTHORITY

Answer 44

1. Departmentalization 2. Decentralization 3. Unity of command 4. Scalar Principle 5. Span of Control 6. Exception Principle

Question 45

This is where the decision-making process is brought as close to those who are actually performing the work as possible.

Answer 45

Decentralization

Question 46

The manager and stall are able to do their jobs without having to check with the supervisor about every detail.

Answer 46

Exception Principle

Question 47

Each individual must have only one boss.

Answer 47

Unity of command

Question 48

Related activities are grouped together to expedite the production process, that is specialization.

Answer 48

Departmentalization

Question 49

There is a definable limit to the number of people one person can effectively supervise, within the limits of specific work condition.

Answer 49

Span of Control

Question 50

Supervision should be a linear system providing a direct vertical link from the board of directors to the lowest level worker.

Answer 50

Scalar Principle

Question 51

________ is the process of organizing work into jobs.

Answer 51

Job design

Question 52

________ is the process of collecting and analyzing information about tasks, work flow and jobs being done in an organization so that job descriptions, work standards and performance appraisal systems can be developed.

Answer 52

Job analysis

Question 53

________ is a collection of tasks, duties and responsibilities assigned to an individual worker.

Answer 53

Job

Question 54

These are written declarations of given job positions.

Answer 54

Job description and Performance appraisals

Question 55

It is the process of matching the number and types of people with jobs that meet the goals and structure of the organization.

Answer 55

Staffing

Question 56

It supplements the table of organization by providing definition to all position.

Answer 56

Job Description

Question 57

It is the basis for preparing an advertisement for the position and the basis for employee evaluation.

Answer 57

Job Description

Question 58

The sections of a job description should include:

Answer 58

Title of the organization Job Title Job specifications Summary of duties for the position Reporting relationships or authority level Preparer Date of preparation and activation Approval signatures

Question 59

This is the position summary. It also represents the requirement for employment of a given job.

Answer 59

Job specifications

Question 60

Heart of the document.

Answer 60

Summary of duties for the position

Question 61

It focuses on matching people on a day-to-day basis with the fluctuating workload of the laboratory.

Answer 61

Scheduling

Question 62

What are the other issues in organizing?

Answer 62

Re-Organization Reengineering Benchmarking

Question 63

existing organization undergoes changes in size and shape

Answer 63

Re-Organization

Question 64

Determine what issues in organizing is being asked. use of robotics to automate

Answer 64

Reengineering

Question 65

Determine what issues in organizing is being asked. cost per test

Answer 65

Benchmarking

Question 66

Determine what issues in organizing is being asked. number of test performed per full time employee

Answer 66

Benchmarking

Question 67

Determine what issues in organizing is being asked. pneumatic tube system to transport specimens

Answer 67

Reengineering