Unit 4.3 Achieving Quality Production Flashcards
(13 cards)
1
Q
Quality Definition
A
To produce a good or service that meets customer expectation
2
Q
Importance of Quality (5)
A
- establish a brand image
- builds brand loyalty
- maintains good reputation
- increase sales
- attracts new customer
3
Q
Poor quality Disadvantages (3)
A
- lose customers to other brands
- have to replace faulty products and repeat poor service, increasing costs
- having a bad image
4
Q
3 ways to achieve Quality Production
A
- Quality Control
- Quality Assurance
- Total Quality Management (TQM)
5
Q
Quality Control
A
Checking for quality at the END of the production process
6
Q
Quality Control Advantages (2)
A
- Eliminates any faults before the customer receives it, leading to customer satisfaction
- There is not much training needed to conduct quality checks
7
Q
Quality Control Disadvantages (3)
A
- Expensive to hire employees to check quality
- It can find faults and errors but not WHY so it’s difficult to find the problem
- Expensive for the firm to replace the product
8
Q
Quality Assurance
A
Checking for quality throughout the production process of a good or service
9
Q
Quality Assurance Advantage (3)
A
- eliminates faults before customer receives it, higher customer satisfaction
- faults and errors can be easily identified and solved
- products don’t have to be scrapped often, less expensive than quality
10
Q
Quality Assurance Disadvantages
A
- Expensive to carry out
- Dependent on employees to follow quality standards
11
Q
Total Quality Management
A
The continuous improvement of products and production processes by focusing on quality at each stage of production
12
Q
Total Quality Management Advantages
A
- quality is built into every part of the production process and becomes the priority to workers
- eliminates ALL faults before the product gets to the customer
- No customer complaints
- Improved brand image
- Waste is removed and efficiency is improved
13
Q
Total Quality Management Disadvantages
A
- expensive to train all the employees
- relies on employees following TQM
- they may not be motivated to follow the procedure
