Unit 6 Flashcards

1
Q

What are the HR objectives?

A
  • Employee engagement and involvement
  • Talent development
  • Training
  • Diversity
  • Alignment of value
  • Number, skills and location of employees
  • Labour productivity, retention & turnover.
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2
Q

What is employee engagement and involvement?

A

The degree of commitment shown by employees to their individual work.

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3
Q

What is talent development?

A

Identifies those employees who have potential and nurturing this to help them progress.

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4
Q

What is training?

A

The process of equipping employees with the skills and knowledge necessary to carry out their job effectivity.

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5
Q

What is diversity?

A

Employees have different priorities, backgrounds and beliefs

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6
Q

What is alignment of values?

A

Bringing the core value or belief of all employees together to focus on achieving a common aim.

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7
Q

What is Number, skills and location of employees?

A

Matching workforce skills, size and location to business needs

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8
Q

Internal influences on HR objectives?

A
  • Corporate objectives
  • Financial objectives and strategies
  • Operational objectives
  • Marketing objectives and strategies.
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9
Q

External influences on HR objectives?

A
  • Workforce skills and availability
  • Technological change
  • Market conditions
  • Political factors
  • Social factors
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10
Q

What are the two HR approaches?

A

Soft and Hard.

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11
Q

Soft HR attributes?

A
  • Opportunities for staff development
  • Empowerment
  • Consultation
  • Greater autonomy and responsibility
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12
Q

Hard HR attributes?

A
  • Control mechanisms
  • Fixed term contracts
  • Minimum wage
  • External recruitment
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13
Q

Formula for labour turnover?

A

number of staff leaving / average number of staff x 100

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14
Q

Reasons for labour turnover?

A
  • low pay
  • little opportunities for promotion
  • poor working conditions
  • bad selection in first place
  • need to cut costs
  • natural transition
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15
Q

What is retention rates formula?

A

number of employees serving for more than 1 year / average number of staff x 100

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16
Q

What is labour productivity formula?

A

total output / number of workers

17
Q

How can a business improve productivity?

A
  • better equipment
  • Increased training
  • Change in structure of factory.
  • Improve motivation
18
Q

What is employee costs as a percentage of turnover formula?

A

employee costs / revenue x 100

19
Q

What is the labour costs per unit formula?

A

total labour costs / total output

20
Q

What is the methods of improving job design?

A
  • Job enrichment
  • Job enlargement
  • Job rotation
21
Q

What is job enrichment?

A

Is an increase in the level of responsibility a employee has.

22
Q

What is job enlargement?

A

Is an increase in the number as opposed to level responsibilities that an employee has.

23
Q

What is Job rotation?

A

Varying the tasks a employee does

24
Q

What is the five job characteristics of hackman and oldhan?

A
  • Skill variety
  • Task identity
  • Task significance
  • Autonomy
  • Feedback
25
Q

What are the three critical psychological states?

A
  • Experienced meaningfulness of work
  • Experienced responsibility for work outcomes.
  • Knowledge of actual work results.
26
Q

What personal and work outcomes?

A
  • High internal work motivation
  • High quality work performance
  • High satisfaction with the work
  • Low absenteeism and turnover.
27
Q

What are the decisions relating to organisational design?

A
  • Authority
  • Span
  • Hierarchy
  • Delegation
  • Centralisation and decentralisation
28
Q

Pros and cons of a tall structure?

A

Pros
- Clear lines of communication
- promotion opportunities
- Easier to check people’s work
- Easy to keep control & maintain standards

Cons
- Rigid
- Your position on the ladder status symbol
- Too many layers of management could make slower communication.