User Interface & Navigation

Question 1

What are the different interfaces for accessing a ServiceNow instance?

Answer 1

Next Experience Unified Navigation, Service Portal, Now Mobile App

Question 2

What is a collection of users who share a common purpose?

Answer 2

Group

Question 3

What are the components of the Next Experience Unified Navigation?

Answer 3

All Menu, Favorites Menu, History Menu, Workspaces Menu, Filter Navigator

Question 4

Where can you locate Product Documentation?

Answer 4

docs.servicenow.com

Question 5

What can be applied to a table list to isolate a subset of the data?

Answer 5

Filter

Question 6

What can be used to categorize, flag, and locate records?

Answer 6

Tags

Question 7

A row represents what in the ServiceNow database?

Answer 7

Record

Question 8

What are the 3 different types of context menus in a list view?

Answer 8

List, Column, and Record

Question 9

What are the 3 components of a filter condition?

Answer 9

Field, Operator, Value

Question 10

What defines which fields appear in a list and the order of said fields?

Answer 10

View

Question 11

Which field type displays as a check box on the form?

Answer 11

True/False

Question 12

Which field type displays information from another table?

Answer 12

Reference

Question 13

Which tool can be used to change the layout of the form view for all users?

Answer 13

Form Design

Question 14

What are the 3 main components of Form Design?

Answer 14

Page Header, Field Navigator, Form Layout

Question 15

What allows fields to be populated automatically when applied?

Answer 15

Template

Question 16

Which UI action saves information for a new record and leaves the form?

Answer 16

Submit

Question 17

What is the ServiceNow Mobile Agent app?

Answer 17

The ServiceNow Mobile Agent app is targeted to the role of fulfiller. It supports the needs of those fulfilling requests for products and services across the enterprise.

Question 18

What is Now Mobile?

Answer 18

The Now Mobile app is targeted to the needs of an employee. It includes functionality such as reporting broken items and finding available conference rooms.

Question 19

What are the 5 components in the Next Experience Unified Navigation which help a user quickly find information and service?

Answer 19

Filter Navigation
All menu
Favorites menu
History menu
Workspaces menu

Question 20

How can you add Favorites?

Answer 20

By selecting the star by the corresponding app or module

Selecting Create Favorite from the list or form context menu

Dragging an individual record to the Favorites tab

Dragging the breadcrumbs of a filtered list to the tab

Question 21

Where can you customize the behavior of the Next Experience across your instance?

Answer 21

Preferences icon (gear): Display, Accessibility, Notifications, Debugging

Question 22

What are list filter conditions also called?

Answer 22

Breadcrumbs

Question 23

Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?

Answer 23

Column Context Menu

Question 24

Which search feature can be used to help narrow down search results in ServiceNow?

Answer 24

Wildcard Characters

Question 25

What Module is available to an End user?

Answer 25

Self Service

Question 26

What is a formatter?

Answer 26

A formatter is a form element used to display information that is not a field in the record ``` Activity (stream) formatter Process flow formatter Parent breadcrumbs formatter Approval summarizer formatter CI relations formatter ```

Question 27

Which tool can be used to change the layout of the form view for all users?

Answer 27

from the form context menu: Configure > Form Designer: newer more visual designer. Does not allow dot-walking but allows sections, and drag and drop functionality or Configure > Form Layout: older designer, Allows dot walking for fields

Question 28

What allows fields to be populated automatically when applied?

Answer 28

Template Click the More options icon from the form header to toggle template bar at the bottom of the form. Fields updated by the template will have a checkmark icon next to the field label

Question 29

What is a related list (form)?

Answer 29

Shows records in tables that have a relationship to the current record

Question 30

Which menu provides options related to viewing, configuring, creating favorites and saving form data?

Answer 30

Form Context Menu

Question 31

What allows users to see a time stamped history of all actions taken within a record?

Answer 31

Activity Stream

Question 32

What are the 3 main components of Form Designer?

Answer 32

Page header Field Navigator: Fields, Field types, Filter Form layout

Question 33

Different form templates can be applied to a form by accessing the:

Answer 33

Toggle Template Bar

Question 34

What are some reasons for changing the look and feel of a ServiceNow instance? (3)

Answer 34

To distinguish between production and non-production instances To comply with corporate branding themes To increase user acceptance

Question 35

Where are groups represented? (table)

Answer 35

By a record on: sys_user_group

Question 36

What are the 5 persona types or base roles in the platform?

Answer 36

``` System Admin Specialized Admin Process user Approver Requester ```

Question 37

What does an elevated role grant?

Answer 37

Modification access, such as modifying Access Control List

Question 38

How can you quickly display a list of records in a table using the filter navigator?

Answer 38

Type .list TIP: typing LIST in all caps opens the list in a separate tab

Question 39

How can you quickly add a new record in a table using the filter navigator?

Answer 39

Type .form

Question 40

Name some common interface types (6)

Answer 40

``` Workspace List Form Dashboard Knowledge Base Service Catalog ```

Question 41

What is NLQ?

Answer 41

The Natural Language Query allows you to filter list data using natural language instead of the condition builder

Question 42

What are some ways to assign tags?

Answer 42

From the list view by editing the tags field From a list using the record content menu By configuring tags to assign automatically

Question 43

How would you configure and/or create a view?

Answer 43

Use the column context menu> Configure > List Layout You can select "View name" under the List View section and select "new" to create a new view Add, remove, and rearrange fields on the view using the List Collector Interface NOTE: the list layout configuration affects anyone who is using that view

Question 44

How do you personalize an individual user's list view without changing other users' views?

Answer 44

Use the personalize list (gear icon)

Question 45

What icons and functionalities do forms have in common?

Answer 45

``` Form context menu Attachment icon (paperclip) Activity stream Personalize form More options (three dots) ```

Question 46

How would you configure related lists in forms?

Answer 46

Form context menu > Configure > Related Lists Note: Ensure you are configuring in the desired view by checking the View Name

Question 47

What does the personalize form icon do?

Question 48

What are the ways to add or update records?

Answer 48

Submit: inserts a record or a new form and returns to previous page Update: saves changes on an existing record and returns to previous page Save: saves changes on an existing record and remains on the current screen The form context menu also allows the following (not available for task-based records such as incidents or change requests): Insert: inserts a record or a new form and returns to previous page Insert and Stay: inserts a record or a new form and remains on the current screen