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FA Duties > VIRTUAL TRAINING ENVOY > Flashcards

VIRTUAL TRAINING ENVOY Flashcards

1
Q

Aside from the FAA what other agencies regulate us?

A

ICE (Immigration Customs enforcement
ICAO (Intern civil Aviation Org.)
IATA (Int Air Transp Assoc.)

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2
Q

What are IPM pink bulletins?

A

Bulletins issued to indicate a procedural change and supersede information contain in the manual. They remain in the IPM until incorporated into the IPM by revision. (Sent to Comply365 on iphone EFB)
Previous revised bulletins expire 5 days after effective date.

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3
Q

Yellow Bulletins are issued for?

A

Non regulatory information

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4
Q

What is the Station Assignment Chart?

A

It gives you information on where to find areas of the AC or procedures to follow if you are FA1 or FA2. (ex. Jump seats, emergency equipment check, boarding position, Door preflight and arming, Safety Demo area, Service area, Crosscheck, Deplaning position, FA IPM/Totebag storage, FA Suitcase storage, Demo equipment, etc. (Page 123 Ch 3 sect 2)

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5
Q

How do we Elevate standards of service?

A

*Use customers name
*Smile
*Personalize the interaction
*Apologize when appropriate (service recovery)
*Thank the customer using their name

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6
Q

What are our Values? Hint: STAKIR

A

Safety
Teamwork
Accountability
Kindness
Integrity
Respect

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7
Q

Wha is Phase I of FA Duties?

A

Customer Boarding and Taxi out

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8
Q

Phase I Preflight Ground Procedures

A
  • Report to operations 1 hr before departure in regulation Uniform.
  • Sign in for originating flight segment
  • Ensure Iphone EFB is on, fully charged and synced.

*Confirm access to IPM in Comply 365

*Log into Comply365 and manually sync, open IPM and ensure IPM is on Iphone EFB.

*Meet the Capitan (Capitan conducts pre flight briefing, if FA not present ensure giving the info prior to departure, Discuss departure, arrival, gate numbers and if jet bride is available at gate)

*Check Company mailbox and HI6

*Pre plan service with other FA

*FA’s check in with gate agent to scan badges or authorized gate personnel.

  • Obtain Preliminary paperwork from gate agent and discuss from Agent’s AE Chat (special needs customers, UMNR’s Armed cust, Broken seats, jetbridge, etc.)

*Based on mandatory and regulatory audits, FA and Gate agents must agree upin customer boarding time.

*Board AC no later than 40 min prior to departure.

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9
Q

Required equipment that FA need per FAA Regulations?

A
  • Iphon EFB
    *aIRPORT id
    *Company ID
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10
Q

Required equipment that Envoy as a company requires aside from the FAA requirements?

A

*Jetbridge key
*Wings
*Name Tag
*Wrist Watch
*International Docs (Passport/ Visa)

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11
Q

Chain of Command order

A

Captain
First Officer
FA1
FA2

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12
Q

Preflight Briefing

A

Prior to start of each sequence, a crewmember change or any time information changes. The capitan conduces a preflight briefing. The briefing should encourage crew coordination and participation and set tone for the flight.

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13
Q

Minimum Items covered on a Preflight Briefing

A

This Acronim will aid in remembering items needed to be addressed in preflight briefing: “CLEAR”
*Crew present and introd. made

*List of special Customers.

*Emergency Proced signals. Ther pilot in comand ensures that FAs are familiar with oxygen dispensing and communication equip. in the flight deck to prepare for the “two person rule”

  • Advisory and weather

*Repairs/ MELS (Min equipment list)

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14
Q

What is the Message to Flight Crew Form?

A

Form found on crew rooms to note all inoperative cabin items which must be discussed with the Capitan regardless of form availability. (inoperative cabin items, emergency equip. used during a flight, both safety and non-safety related items.

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15
Q

Phase I STARTS WHEN?

A

FA reports for duty and it concludes when AC takes off.

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16
Q

What does Phase I include?

A

Pre-flight Ground procedures
Pre-flight aircraft procedures

Customer boarding
Departure taxi out & take off

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17
Q

Federal regulations that affects Phase I (ch 3 sect 2)

A

A minimum of 2 FA’s when pax are on board (Minimum Crew) which is based in the number of seats an AC has not number of Pax.

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18
Q

FAA Min crew requirements per AC

A

-Min of 1 FA on AC with 9-51 seas.
-Min of 2 FA on AC with 50 but less than 101 seats.

19
Q

During boarding emergencies

A

If there are 2 or more FA on board, One FA may step out of the AC to use jet bridge phone for emergencies or safety reasons only. The other FA must remain inside the AC. No FA are allowed to step out of the AC onto the jet bridge for any reason but emergencies (personal calls, etc, not permitted).

20
Q

Phase I Starts with

A

Preflight Ground Procedures

21
Q

When should FA report to work in full regulated uniform with all required equipment?

A

At least 1 hr prior to flight departure.

22
Q

When should a FA check their email?

A

*When reporting for a flight assignment
*Daily when on assignment
*At the completion of flight assignment.

23
Q

Types of FA Forms

A

*Message to Flight Crew

*Passenger Inflight Disturbance Report (PIDR) must always be coordinated with the CA. (This form is a last resource to use).

*Passenger Loading Form
*Medical Emergency Information Seat
*At crew room you can find end seals for gally carts.

24
Q

What does CFR Mean?

A

Coad of Federal Regulations

25
Q

When must minimum crew be on AC?

A

When customers are boarding, deplaning or on-board AC.

26
Q

What is chain of command?

A

Captain
First Officer
FA1
FA2

27
Q

Prior to boarding or starting a reserve assignment. What are the Iphone EFB / IPM Requirements?

A

*Fully charged Iphone EFB and External Battery

  • 90 % of above of charge on Iphone EFB and 4 light illuminated on external battery.

*Iphone EFB Must be turned on for the download of new content or updates prior to assignment.

*Verify you have current IPM by logging in to the Comply365 app and sync it, then open IPM to see we have most current revision of IPM.

28
Q

Where can FA Check their gate on their first assignment?

A

*Ask captain
*Check monitors on operation area.
*Check decks or crew checking app on iphone efb.

29
Q

FA Must be in the AC WHEN?

A

40 min prior to departure.

30
Q

What are through flights? (ch 6 sect 14.3)

A

Flight that remain the same flight number. ex Flight 522 that originates from Chicago and then makes an intermediate stop between the departure city and the final destination in Greenway and then continues to Marquette (final destination).

31
Q

What does the impound crew do during Through flights?

A

Must remain on AC until relieved (if a crew change is necessary)
If there are customers on board the Min Crew Req. and fueling period requirements apply on all through flights when customers are onboard.

32
Q

Through flights customer scenarios:

A

Customers are not required to leave the AC on routine domestic through flights.

Customers who choose to deplane are required to take personal items and valet tag.

Customers are required to deplane at a HUB on domestic through flights.

33
Q

Fueling Periods (Ch 6 sect 3.3)

A

All ground time with or without pax on board is a fueling period.

34
Q

FA Emergency procedures during Fueling

A

*Pax entry Door 1l must be open at all times

*Smoking on board AC is prohibited.

*Min Req. numb of FA must remain on board.

*In the event that an AC doo is open where a jetbridge or stairs are not attached, FA will extend the safety strap.

35
Q

An over pressurized door will make what sound?

A

A hissing sound.

36
Q

What do FA’s Coordinate with the Agents

A

*Discuss and agree on customer boarding of each flight.

Customer load (any deadhead crew or stand by customers, wheelchair customers, service animals, unaccompanied minors)

Best way to contact the gate if a bag needs to be tagged.

37
Q

When should FA make an Aircraft Preflight Inspection? (Important)

A

*Prior to customer boarding ensuring emergency equipment is available.
*Every time a FA gets into an aircraft at a crew origination station.
*Whenever there is a crew change
*Whenever the AC has been left unattended by all crew members

38
Q

Galley Preflight

A

Prescence of all galley carts in stowage AC when catered.
The number of carts in the diagram is the number of carts you must have on board. If one is missing notify the CA.

39
Q

PREFLIGHT Diagram

A

It helps FA find any Prescence of cabin emergency equip.

40
Q

Jumpseat (ch 6 - sect 11

A

FA sit in the designated jumpseat using belt and shoulder harness during taxing. When not occupied make sure to buckle it and secure it in jump seat.

41
Q

What must an AC have for boarding?

A
  • Minimum power to provide cabin light.
42
Q

When do we do VISUAL COMPLIANCE CHECK

A

Prior to closing the 1L ,
After closing 1L door & after safety demo.

43
Q
A

FA Duties (4 decks)

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