Volume 4 COMPLAINTS, INVESTIGATIONS AND DISPOSITIONS (4-015)

Question 1

COMPLAINTS

Answer 1

Complaints may be received via telephone, in person, or in writing. Complaints shall be immediately forwarded to
the Shift Supervisor/Commander. The Shift Supervisor/Commander shall document complaint information on the
Facility/Bureau Complaint Tracking form. Complaints filed or reported against staff

Question 2

EMPLOYEE-ON-EMPLOYEE COMPLAINTS

Answer 2

An employee may file a complaint against another employee by advising his/her immediate supervisor in
writing. The Employee-on-Employee Complaint’s flowchart illustrates the investigative process

Question 3

NON-MDCR EMPLOYEE COMPLAINTS AT THE FACILITY LEVEL

Answer 3

Any person not employed by MDCR may report a complaint against a MDCR employee at any
facility/bureau/entity, regardless of the location where the employee worked, or the alleged incident occurred.
Complaints filed at a facility/bureau/entity where the employee is not assigned shall be forwarded with a
delivery receipt to the employee’s Facility/Bureau Supervisor within one business day.

Question 4

COMPLAINTS AT THE SECURITY AND INTERNAL AFFAIRS BUREAU LEVEL

Answer 4

If a complaint pertains to supervisory staff, a higher-level supervisor shall ensure that the complaint is
processed within the established timeframe and protocol. Complainants may file a complaint against
supervisory staff as follows by notifying one of the following:
1. A higher-level supervisor at the same facility/bureau;
2. A higher-level supervisor at a different facility/bureau;
3. The SIAB.

Question 5

SIAB/COMPLAINTS

Answer 5

SIAB Captain shall classify and assign complaints requiring investigations by SIAB. Complaints are classified.

CONTACT REPORT (CR)

GENERAL INVESTIGATIONS (GI)

C. INJUNCTION INVESTIGATIONS (IJ)

D. INTERNAL AFFAIRS INVESTIGATION (IA)

PERSONNEL COMPLAINT (PC)

SHOOTING INVESTIGATIONS (SI)

G. INFORMATION ONLY (IO)

Question 6

EMPLOYEE NOTIFICATION OF CRIMINAL CHARGES/ARREST

Answer 6

Employees who have been arrested or had criminal charges filed against them, including felony traffic
offenses and sexual battery/abuse/harassment shall notify their Facility/Bureau Supervisor verbally and
in writing:
a. Within 24 hours; or
b. Upon reporting to work for their assigned shift, whichever is sooner.
2. The Facility/Bureau Supervisor shall notify SIAB immediately.

Question 7

EMPLOYEE NOTIFICATION OF CIVIL OR CRIMINAL LAWSUIT

Answer 7

Staff served any legal document, notice of claim, summon, or complaint specifying involvement in a civil or
criminal lawsuit for allegations to include those involving sexual battery/abuse/harassment as a result of
actions performed in the line of duty or while off duty, shall:

1. Notify their facility Shift Supervisor/Commander, and
2. Forward a copy to the Legal Unit within 24 hours of receipt (Response to these legal actions are time
   sensitive and failure to respond in a timely manner can result in personal liability).

Question 8

ADMINISTRATIVE INVESTIGATIONS

Answer 8

Administrative investigations shall be documented in written reports. Administrative investigation reports shall
include, but not be limited to:
1. Witness and subject statements;
2. Audio/video tape recordings;
3. A description of the physical evidence;
4. Investigation(s) of facts and findings by assigned SIAB staff

Question 9

CRIMINAL INVESTIGATION

Answer 9

When an inmate death occurs at any MDCR facility, MDPD homicide detectives shall respond,
coordinate, and conduct the death investigation.
2. Death Investigation Team
MDCR and the Miami-Dade Police Department (MDPD) have an interdepartmental Death
Investigation Team (DIT) to coordinate efforts in responding to and initiating investigations of all incustody inmate deaths and serious incidents of self-harm, including attempts.
a. The DIT is:
1) Comprised of specialized and trained group of MDCR SIAB Investigators, MDPD Internal
Affairs Investigators, and a MDPD Homicide Detective;
2) Located in the MDCR SIAB; and
3) Supervised by the MDCR SIAB Executive Lieutenant.
b. The MDPD Homicide Detective shall serve as the Lead Investigator on all inmate death cases
within MDCR facilities

Question 10

CASE DISPOSITIONS RESULT

Answer 10

.PANEL PROCESSES
The Disposition Panel Chairperson shall ensure that the disposition process is adhered to using the
Disposition Panel Procedures – Panel Processes Flowchart

2. SUSTAINED ALLEGATION
   If a Disposition Panel determines that an allegation is sustained, the procedures in the Disposition Panel
   Procedures – Sustained Allegations Flowchart shall be followed.
3. NOT SUSTAINED, UNFOUNDED, OR EXONERATED ALLEGATION
   If a Disposition Panel determines that an allegation is not sustained, unfounded, or exonerated, the
   procedures in the Disposition Panel Procedures – Not Sustained, Unfounded, or Exonerated Allegation(s)
   SIAB investigative file and memoranda shall be forwarded to the Division Chief within one business day of rendering the disposition.