Volunteering info Flashcards Preview

Misc > Volunteering info > Flashcards

Flashcards in Volunteering info Deck (96)
Loading flashcards...
1

(what can a volunteer do?) in patient areas: ... visitors, pass ..., perform ... and ... rounds, answer ...., stock .... and sit with ....; ... assistance in our departments

orient; water; comfort; safety; call bells; supplies; patients; clerical

2

(volunteer restrictions) No ... work, No ... or observing ..., No ..., No ..., ..., ..., helping to ..., performing ..., assisting staff with ..., etc.

clinical; shadowing; patient care; pharmacy; lifting; bathing; feeding; bathroom; tests; clinical care

3

Gift policy-- do not

accept gifts

4

report lost ... or ... to volunteer services immediately

ID; uniform shirt

5

Absence from 1 day - 2 weeks: notify

unit supervisor

6

absence for 2 weeks or more: notify

unit supervisor & volunteer department

7

(dress code) well ..., no visible ..., no heavy .../....

groomed; tattoos; perfume; cologne

8

(dress code) fingernails: ... and .., no longer than ..., no .... or ..., nail polish: ... and ...

neat; trimmed; 1/4 in; artificial nails; wraps; smooth & un-chipped

9

(dress code) no ..., ..., ...., or ....

jeans; shorts; scrubs; open-toed shoes

10

(elevator etiquette) if elevators open with a patient on it, please wait for

another elevator

11

(elevator etiquette) if you are in an elevator and it opens and a patient needs to be transported, please .... the elevator and ...

exit; take the next one

12

(elevator etiquette) volunteers are to use their ... and the set of .... in the back of the building

ID badge; four service elevators

13

(volunteer conduct) volunteers must behave ...

professionally

14

(volunteer conduct) do not ask staff questions about

patients' treatments

15

(volunteer conduct) Please stay out of conversations between a ... or ... and a ...

nurse/doctor and a patient

16

(volunteer conduct) do not listen in on conversations about ... around ...

patients; nurses station

17

(volunteer conduct) do not watch ...or ...

tv; talk on the phone

18

(sexual harassment policy) hostile work environment exists when one's behavior within a workplace creates an environment that is difficult for ....

another person to work in

19

(sexual harassment policy) hostile work environment:
verbal- obscene ..., ..., ..., persistent requests for a ..
nonverbal- ..., ..., suggestive ... or ...
physical: ..., ..., unwelcome ...

jokes, remarks, rumors; date
gestures; staring; cartoons or images
cornering; blocking; touching

20

(customer service) communicate with patients using AIDET: a proven method of communication that conveys ... and reduces ...

respect; anxiety

21

(customer service)
A: ... the patient by their ...
I: ..., including your ... and ..
D: ...- please give the ... for your visit
E: .... why you are in the ...
T: ....- ... the patient for their ... and add "Is there anything ...."

acknowledge; name; introduce yourself; name; role; duration; timeframe; explain; patient's room; thank you; thank; time; else I can do for you?"

22

(customer service) when responding to a patient request, always tell what you ... do and not what you ...

CAN; Can't do

23

(customer service) patient advocate can be reached at extension ... from any hospital phone: helps to solve patient ... and ..., aids ..., ... and their ...

2041; concerns; problems; patients; family members; visitors

24

(guiding visitors) do not let visitors ..., all visitors must register at the ...

roam; front desk

25

(guiding visitors) visitors receive a ... for the unit they are visiting.

pass;

26

(guiding visitors) if someone asks you for directions and they already have a ..., then walk them to their destination. if a visitor does not have a..., escort them to the ...

pass; pass; front desk

27

(age specific & culturally competent care) every patient has the right to have their cultural, psychological, spiritual, personal values, beliefs and preferences

respected

28

(age specific & culturally competent care) JCMC has a ... and non-denominational ... available

linguistic bank; chapel

29

(age specific & culturally competent care) Culture: health and healing beliefs systems ..., attitudes towards health providers ...

vary; vary

30

(age specific & culturally competent care) be aware of ... and how eye contact and hand gestures might be ...

cultural differences; misinterpreted