WEEK 1 - 2 Flashcards
(147 cards)
1
Q
respond to vacation desire of the guest and embraced innovation to develop new destination
A
cruise industry
2
Q
CAPACITY of cruise industry
A
- bigger vessel - 3000 pax
- expanding to 500 destinations world wide
3
Q
cruise industry SERVICES:
A
- shopping
- restaurant
- cafe and pubs
- clubs
- disco and casino
- art galleries and museums
- cinema
- swimming pool
4
Q
Trends in Cruise Industry
A
- environmental sustainability
- destination stewardship
- cruise and stay
- plastic-free passenger
- generation cruise positive
- lone cruiser
- micro travel
5
Q
Trends in Cruise Industry
development of tech and cleaner fuel to reduce environmental impact
A
- Environmental Sustainability
6
Q
environmental sustainability
INNOVATIONS
A
compromise 1% of global maritime community
7
Q
environmental sustainability
INNOVATIONS - USE TO REDUCE ENVIRONMENTAL IMPACT
A
- Liquified Natural Gas (LNG)
- Exhaust Gas Cleaning System
- Advanced waste water treatment system
- shore-side power
8
Q
innovations - USE TO REDUCE ENVIRONMENTAL IMPACT
used as fuel to power the propellers of cruise ships. _____ is a clean-burning fossil fuel that can reduce carbon emissions by about 30%, sulfur emissions by up to 99%, nitrogen oxide emissions by 85%, and most particulate matters.
A
Liquified Natural Gas (LNG)
9
Q
innovations - USE TO REDUCE ENVIRONMENTAL IMPACT
using this gas can reduce 50% pollutions emitted from the sea craft
A
Exhaust Gas Cleaning System
10
Q
innovations - USE TO REDUCE ENVIRONMENTAL IMPACT
also known as scrubbers, are pollution control systems on cruise ships that remove pollutants from exhaust, primarily sulfur oxides (SOx).
A
Exhaust Gas Cleaning System
11
Q
innovations - USE TO REDUCE ENVIRONMENTAL IMPACT
systems on cruise ships improve the screening, treatment, disinfection, and sludge processing compared to traditional marine sanitation devices (MSDs).
Use recycling in cruise
A
advance water waste treatment system
12
Q
Trends in Cruise Industry
- foster respect and cooperation with places we visit
- know rules and regulation of the country
- AVOID OVERTOURISM - capacity limitation -
/// Avoid Traffic
A
- Destination Stewardship
13
Q
Trends in Cruise Industry
- 65% of pax spend extra day on embarkation/disembarkation
A
- Cruise and Stay
14
Q
Trends in Cruise Industry
- plastic-free pax (8/10 or 82% pax are recycling)
- 80% pf pax reduce using single-use plastics while travelling
- 7/10 pax forego using plastic straws
A
- Plastic-free Passenger
15
Q
Trends in Cruise Industry
- More than 66% of Gen X and 71% of Millennials have positive attitude about cruising 2 yrs ago
A
- Generation Cruise Positive
16
Q
Trends in Cruise Industry
- Shift in passenger demographics, offers cabins and single-friendly activities
- eliminating single supplement and solo lounges
A
- Lone Cruisers
17
Q
Trends in Cruise Industry
- Offer bite-sized cruisers over a 3 - 5 day period offering incredible itineraries and travel to exciting destinations
A
- Micro Travel
18
Q
TIME OF THE EVOLUTION OF CRUISE SHIP
The tug Charlotte Dundas goes into service and becomes the first practical
steam-driven vessel.
A
1801
19
Q
TIME OF THE EVOLUTION OF CRUISE SHIP
Before it was P&O Cruises (which is still running today), it was Wilcox and Anderson - a ship brokering firm originally founded by Brodie McGhie Wilcox
and Arthur Anderson for trading between England and the Iberian Peninsula countries of Spain and Portugal.
A
1815
20
Q
TIME OF THE EVOLUTION OF CRUISE SHIP
Black Ball Line introduces the Savannah, 424 GRT carrying eight customers, which becomes the first ship to cross the Atlantic from New York to Liverpool. The journey takes 28 days.
A
1818
21
Q
TIME OF THE EVOLUTION OF CRUISE SHIP
Wilcox and Anderson eventually became The Peninsular and Oriental Steam Navigation Company (P&O).
A
1822
22
Q
TIME OF THE EVOLUTION OF CRUISE SHIP
Some sources recognize the Francesco I, flying under that flag of the Kingdom of the Two Sicilies (a predecessor of Italy), as one of the first cruise ship sailings. Nobles, authorities, and royals boarded the Francesco I, and cruised to 11 countries within three months. Since the sailing was limited to European aristocrats, it was not considered to be a commercial cruise.
A
1833
23
Q
TIME OF THE EVOLUTION OF CRUISE SHIP
First advertised cruise around the Shetland and Orkney islands. This cruise never actually took place, however, and it wasn’t until 1886 that the North of
Scotland and Orkney and Shetland Shipping Company operated short-break cruises.
A
1835
24
Q
TIME OF THE EVOLUTION OF CRUISE SHIP
Peninsular Steam Navigation company founded (later to become the Peninsular and Oriental Steam and Navigation Company, and now the more familiar name of P&O).
A
1837
25
TIME OF THE EVOLUTION OF CRUISE SHIP
Samuel Cunard establishes the first transatlantic steamship. Wilcox and Anderson (P&O) were awarded new mail contracts to extend their services to the Egyptian Port of Alexandra.
1840
26
TIME OF THE EVOLUTION OF CRUISE SHIP
Isambard Kingdom Brunel's ship the Great Britain, 3270 GRT, is launched. It is the first iron-hulled, propeller-driven customer vessel.
1843
27
TIME OF THE EVOLUTION OF CRUISE SHIP
P&O introduced "leisure excursions" that allowed passengers to travel to the Iberian Peninsula and the Mediterranean from Southampton. As the forerunner
of modern cruises with these voyages, has led P&O Cruises to be recognized as the world's oldest cruise line.
1844
28
Timeline of the Evolution of Cruise Ship
Customers pay to join the Ceylon, a P&O vessel, for what is considered the first cruise.
1858
29
Timeline of the Evolution of Cruise Ship
Author Mark Twain features a P&O voyage from London to the Black Sea in his novel "The Innocent Abroad". The ship, Quaker City, was the first cruise from New York to Europe.
1867
30
Timeline of the Evolution of Cruise Ship
The P&O ship the SS Ravenna, was the first ship to be constructed as a 100 percent steel superstructure.
1880
31
Timeline of the Evolution of Cruise Ship
The Ceylon is refitted to become a purpose-built customer ship.
1881
32
Timeline of the Evolution of Cruise Ship
The SS Valetta was the first ship to use electric lights
1889
33
Timeline of the Evolution of Cruise Ship
Augusta Victoria was a German ship which carried 241 passengers and expanded the cruise ship to a wider market.
1891
34
Timeline of the Evolution of Cruise Ship
The first ship that was built exclusively for luxury cruising was the Prinzessin Victoria Luise of Germany. 1912: The Titanic sank which stimulated the improvement of safety on cruise ships.
1900
35
Timeline of the Evolution of Cruise Ship
White Star introduces the Olympic, 46,329 GRT, and, the year after, the Titanic (which sinks having collided with an iceberg on 12 April 1912).
1910
36
Timeline of the Evolution of Cruise Ship
The Victoria Louise becomes the first vessel to be built exclusively for cruising.
1911
37
Timeline of the Evolution of Cruise Ship
Cunard introduces the Laconia and Franconia as custom-built cruise and line voyagers.
1912
38
Timeline of the Evolution of Cruise Ship
Otherwise the beginning of WWI, all production of cruising came to a halt
1914
39
Timeline of the Evolution of Cruise Ship
In the USA during Prohibition, 'booze cruises' from US ports allow customers to drink and gamble while visiting ports in Cuba, Bermuda and the Bahamas.
1920 - 1933
40
Timeline of the Evolution of Cruise Ship
The first world cruise was made by Cunard's Laconia, a relatively small ship at 20,000 GRT and with 2,000 customers in three-class accommodation, sails on
a world cruise which lasted for six months.
1922
41
Timeline of the Evolution of Cruise Ship
Ile de France, made by the French, was a passenger ship that was completely decorated in a modern, contemporary style and introduced the now-famous
art-deco style and ended the era of the classic, severe interior of the cruise ships.
1927
42
Timeline of the Evolution of Cruise Ship
P&O's Viceroy of India is introduced. It is the most impressive ship of the time, featuring the first use of turbo-electric power and the first onboard swimming pool. It is a dual-purpose liner (UK to India) and luxury cruiser.
1929
43
Timeline of the Evolution of Cruise Ship
Union Castle offers holiday tours to South Africa at highly competitive rates of £30 (third class), £60 (second class) and £90 (first class).
1930s
44
Timeline of the Evolution of Cruise Ship
The luxury cruise liner RMS Queen Mary is launched. With 1,174 officers and crew and 2,000 customers, the ratio is less than 2:1.
United States Lines builds SS America, an oil-fired liner capable of speeds up to 25 knots. It is commissioned as a troop carrier in 1941.
1934
45
Timeline of the Evolution of Cruise Ship
SS Normandie, 83,000 GRT, undertakes a 21-day cruise: New York-Rio de Janeiro-New York. The cost per customer is from US$395 to US$8,600.
1938
46
Timeline of the Evolution of Cruise Ship
The Second World War starts. Cruise ships such as the Queen Mary and Queen Elizabeth are converted as troop carriers.
1939
47
Timeline of the Evolution of Cruise Ship
Many cruise ships were used to transport troops including the Queen Mary, Aquitania, Cap Arcona, Laconia, Queen Elizabeth, and the Orontes. Many
ocean liners were destroyed during the war.
1939 - 1945
48
Timeline of the Evolution of Cruise Ship
The first transatlantic commercial jet-aircraft crossing leads to the demise of the liner market and the downturn of business for many cruise companies.
1958
49
Timeline of the Evolution of Cruise Ship
The cruise industry recovers - mainly centred on the UK.
1966
50
Timeline of the Evolution of Cruise Ship
New cruise companies are established, with 1% of holidaymakers taking cruise holidays. Cruise companies work closely with airlines to develop combined fly-cruise products. TV series The Love Boat airs in 1977.
1970s
51
Timeline of the Evolution of Cruise Ship
Onboard revenue represents 5% of total revenue.
1979
52
Timeline of the Evolution of Cruise Ship
Carnival Cruises airs first TV commercial.
1984
53
Timeline of the Evolution of Cruise Ship
Windstar, a vessel with computerized sails, is introduced, marrying the romance of sail with modern comforts.
1986
54
Timeline of the Evolution of Cruise Ship
Consolidation and globalization occurs, leading to mergers and acquisitions.
1990s
55
Timeline of the Evolution of Cruise Ship
Eagle-class vessels such as Voyager of the Sea and Grand Princess are introduced, bringing higher levels of sophistication, economy of scale and the
concept of the vessel as a destination.
1999
56
Timeline of the Evolution of Cruise Ship
Segmentation and lifestyle cruising. Sustained growth for the North American market (8% annually) from 1980 to 2000.
2000s
57
Timeline of the Evolution of Cruise Ship
Royal Caribbean International’s (RCI) Explorer of the Sea (137,308 GRT) is introduced.
2000
58
Timeline of the Evolution of Cruise Ship
There are an estimated 700 million tourists worldwide, of whom 10.3 million are cruise tourists. 2.4% of the US population, 1.3% of the UK population and less than 1% of Europe’s population cruise annually.
2002
59
Timeline of the Evolution of Cruise Ship
Cunard’s Queen Mary 2 (150,000 GRT) is launched.
2003
60
Timeline of the Evolution of Cruise Ship
Carnival Corporation becomes the largest cruise operator when they merge with P&O Princess Cruises.
2003
61
Timeline of the Evolution of Cruise Ship
NCL launches the freestyle concept.
2006
62
Timeline of the Evolution of Cruise Ship
Royal Caribbean’s Oasis-class ship Oasis of the Seas enters service – at 224,282 GRT she becomes the world’s largest cruise ship.
2009
63
Timeline of the Evolution of Cruise Ship
The first in it’s Oasis-class of ships. With a gross tonnage of 224,282 and a displacement of approximately 100,000 metric tons, the Oasis-class ships are the world’s largest passenger ships, carrying a maximum of 6,296 guests and approximately 2,200 crew members.
2009
64
Timeline of the Evolution of Cruise Ship
The total worldwide cruise market is estimated to be almost US$30 billion, with Carnival Corporation in control of a 51.6% share of worldwide revenue and Royal Caribbean 25.6%.
2010
65
Timeline of the Evolution of Cruise Ship
Carnival Corporation announces its 100th ship.
2011
66
Timeline of the Evolution of Cruise Ship
Increasing numbers of cruise ships are being built using liquefied natural gas (LNG) as a fuel source.
2015
67
Timeline of the Evolution of Cruise Ship
Cruise ships embrace Internet technologies to ensure guests remain connected.
2016
68
Timeline of the Evolution of Cruise Ship
Nearly 1,000 ports around the globe and expansion in markets like Asia and Australia.
2017
69
Timeline of the Evolution of Cruise Ship
The industry made a concerted effort to be more green as many operators announced plans to ban single-use plastic, and Hurtigruten turned (fish) heads by promising to use “dead fish and waste” to power ships.
2018
70
Timeline of the Evolution of Cruise Ship
It was a big year for CLIA, which held its first Asia Conference, first Luxury Showcase, its first roundtables and moved its River Conference to Paris
2018
71
Timeline of the Evolution of Cruise Ship
The popularity of cruising in Asia is expected to grow further over coming years as cruise lines deploy new, larger vessels that have been purpose-built for Asian consumers.
2019
72
Timeline of the Evolution of Cruise Ship
Ships in Asia will increasingly call at more places. Destinations in the continent expected to have growth include India, Malaysia, Indonesia, Singapore, Japan, Hong Kong and South Korea
2019
73
Timeline of the Evolution of Cruise Ship
The 25th ship in Royal Caribbean's fleet, Symphony of the Seas is currently the world's largest cruise ship. The giant cruise ship has 228,081 gross registered tons, measures 238 feet tall and spans 1,188 feet long.
2020
74
Some of the key terminology used in the shipping and cruise industry
ON A SHIP
aboard
75
to turn a ship around
about
76
back of the ship, the rear of the ship
aft
77
all crew members
all hands
78
any passageway on the ship
alleyway
79
a heavy object attached to a rope or chain and used to moor a vessel to the sea bottom, typically one having a metal shank with a ring at one end for the rope and a pair of curved and/or barbed flukes at the other.
anchor
80
a lobby-like space where you’ll find the purser or guest services
atrium
81
a day when the ship is travelling a long distance and does not stop at a port of call
at-sea day
82
the width of the vessel at its widest part, widest point of a ship
beam
83
a bed or bed-space on a ship; the location at the pier where the ship is moored or tied up
berth
84
front of the ship
bow
85
part of a ship where navigation is managed, the ship’s command center, located forward, topside
bridge
86
any of the partition walls used to separate various areas of the ship
bulkhead
87
marker or an anchored float used for making a position on the water, a hazard, or a shoal and for mooring
buoy
88
a compartment or passenger accommodations for passenger or crew on a cruise ship
cabin
89
direction of the travel
course
90
the documents you receive before sailing, which may include the cruise ticket, a booklet and shore excursion information
cruise documents
91
is a company that operates cruise ships and market cruises to the public
cruise line
92
is a passenger ship used for recreational and leisure voyages, in which the journey itself and the onboard amenities, attractions, activities, and entertainment options are integrant part of the cruise experience
cruise ship
93
diagram of each deck
deck plan
94
floor level on a ship
deck
95
to go ashore
disembark
96
a place in harbour, pier, wharf, quay; the structure at which a ship ties up when in port
dock
97
the depth of water a boat draws
draft
98
place where a ship is serviced
dry dock
99
to go aboard a ship to begin a journey
embark
100
travelling smoothly
even keel
101
depth of water (1 fathom = 1.8 metres)
fathom
102
the front area of the ship
forward
103
a restricted zone at a seaport where duty-free import goods are sold
free port
104
the kitchen area of a ship
galley
105
the area of a ship’s side where people board and disembark (walkway and doorway),walkway providing passage
gangway
106
a measurement of the volume of enclosed public spaces on a ship
gross registered tonnage (grt)
107
opening in the ship’s side for gangways or store is loading
gun port
108
refers to the steering wheel and to the post to which it is attached
helm
109
interior of a vessel below decks where cargo is stored
hold
110
the main body of a vessel
hull
111
cabins that do not have a window
inside cabin
112
the bottom of the hull
keel
113
a measure of speed at sea equal to one nautical mile per hour
knot
114
measurement of location north and south of the equator
latitude
115
sheltered from the wind
leeward
116
where you will find the pool and typically other amenities such as restaurants, bars, and a fitness center
lido deck
117
measurement of location east and west of the standard meridian
longitude
118
the first time a ship embarks on a voyage with passengers on board
maiden voyage
119
staff dining area
mess (crew or officer)
120
middle part of a ship
midship
121
to tie a ship up, an arrangement for securing a boat to a mooring buoy or a pier
moor
122
lifeboat drill or exercise
muster drill
123
the place on a ship where passengers should assemble in the event of an emergency
muster station
124
equal to one minute of latitude; see also knot
nautical mile
125
passengers sit where they wish during extended times
open seating
126
cabins that do have a window
outside cabin
127
over the side or out of the ship
overboard
128
a loading platform extending at an angle from the shore, platform on pillars extending into the sea
pier
129
front-back motion of a ship in rough waters or high winds
pitch
130
a place or destination a ship visits; the left-hand side of the ship when facing forward
port
131
cabin's window
porthole
132
place where a ship stops on a voyage; any place where you stop for a short time when you are visiting several places, shops, or people
port of call
133
where a ship is documented
registry
134
the side-to-side motion of the ship
roll
135
hinged plate used to steer a ship
rudder
136
navigation lights used to increase a ship’s visibility and direction of travel (red = port; green = starboard)
running lights
137
a port-based tour or activity
shore excursion
138
‘elbow room’ passengers will have on board
space ratio
139
an underwater device that helps reduce a ship’s motion or roll
stabilizer
140
when facing forward, the right-hand side of the ship
starboard
141
the back or rear part of the ship
stern
142
small boat that ferries passengers between port and ship; lifeboat; also used to ferry guests to a destination when a harbour is unavailable
tender
143
periodic change in sea level caused by gravitation
tide
144
waves created by a ship’s hull
wake
145
where the hull of a ship meets the surface of the water
waterline
146
doors used to seal off sections below the waterline
watertight doors
147
the direction towards the wind
windward
