WEEK 1-2 Work and Org Psych Flashcards
The systematic study of individuals, groups and organisations to create high-performing organisations that engender high levels of outcomes for all organisational stakeholders, including employees, shareholders and the community
organisational behaviour (OB)
The growing economic interdependence of countries worldwide through the increasing volume and variety of cross-border transactions in goods and services and of international capital flows, and also through the more rapid and widespread diffusion of technology
globalisation
The changes in performance or other behaviours that result from people knowing that they are the subject of study
Hawthorne effect
The science that seeks to measure and explain human behaviour
psychology
The study of the social interactions of human beings, groups and societies
sociology
A discipline at the intersection of psychology and sociology that studies individual beliefs, attitudes and behaviours in settings where other people are present
social psychology
The study of behaviour and beliefs of different cultures
anthropology
The systematic study of political institutions and behaviour
political science
An organisation that achieves financial results that are better than those of its peer group, adapts well to changes, continuously improves its core capabilities, and treats the employees as its main asset
high-performing organisation
A system that promotes a colaborative environment for capturing and sharing existing knowledge, creates opportunities to generate new knowledge, and provides the tools and approaches needed to apply what the organisation knows in its efforts to meet its strategic goals
knowledge management (KM)
An index of life evaluation, emotional health, physical health, healthy behaviours, work environment and basic access
wellbeing
Societal obligations of business organisations that transcend generating satisfactory level of profits for their shareholders
corporate social responsibility (CSR)
The study of moral or ethical choices that can arise in the running of a business evidence-based management Translating principles based on best evidence into organisational practices
ethics
The organisation-wide process of applying innovation to achieve sustainability, waste reduction, social responsibility and a competitive advantage via continuous learning and development, and by embracing environmental goals and strategies that are fully integrated with the goals and strategies of the organisation business
green management
The systematic study of observable events and their impact on other events in order to attribute cause and effect and draw conclusions based on evidence
scientific method
The study of psychological stress occurring within the workplace stress resistance The ability of individuals to be unaffected by stress
occupational stress
One of the three core elements of the transactional stress theory. Cognitive appraisal is the individual’s evaluation of how stressful an event is to them personaly
cognitive appraisal
Describes the individual’s attempts to reduce stress…commonly includes behavioural or cognitive responses
coping
The direct relationship between two variables may be strongly influenced by a third (——) variable. For instance, the direct relationship between job demands and strain may be exacerbated by an individual’s level of neuroticism. If levels of neuroticism decrease then the demand–strain relationship may also decrease
mediator (mediating)
Describes a relationship that is not linear—such as how both high and low job demands can cause stress
curvilinear
The core component of psychological burnout. A severe depletion of emotional resources
emotional exhaustion
Negative or indifferent attitudes directed towards patients/customers
cynicism
A component of psychological burnout. A worker’s perception of his or her severe inability to do, or to improve, his or her job
inefficacy
Rare but critical incidents, often involving violence and/or death
traumatic events
