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Organization and people > Week 1 and 2 > Flashcards

Week 1 and 2 Flashcards

1
Q

what is human resource management?

A

the policies, practices and systems that influence the employees attitude, behavior and performance

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2
Q

what are the 8 human resource practices?

A
  1. analyses and job design
  2. recruitment
  3. selecting
  4. training and development
  5. Compensation
  6. performance management
  7. employee relations
  8. HR planning
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3
Q

what does the HR and complexity consist of?

A
  1. change in demographic
  2. changes in the face of knownledge
  3. diversity and Equity
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4
Q

What are the demographic changes?

A

generations
a post partum idea that states that the values, beliefs and attitudes and cultural norms are fragmented and centered in a time and space ( history)

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5
Q

what are the 5 generations

A
  1. The traditionalist
  2. the baby boomers
  3. generation X
  4. Generation Y (the millenials)
  5. Generation Z
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6
Q

What is meant with the changing in the face of knowledge?

A

instead of using process and products, you have to use your own experts and applications to customize in real time to customer needs.

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7
Q

What is meant with Diversity?

A

Variety of people based on their gender, spirituality.. etc

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8
Q

what is meant with Equity?

A

The quality of treating eachother the same

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9
Q

what are the 4 responsibilities of the Carol model of 1991

A
  1. philanthropic
  2. ethical
  3. Legal
  4. economic
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10
Q

3 phases of the personal cycle

A
  1. establishment phase
  2. Maintenance phase
  3. termination phase
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11
Q

what does the establishment phase consist of ?

A
  1. planning
  2. recruiting
  3. selection
  4. employee arrangements and remuneration
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12
Q

what does planning consist of?

A

identifying staff needs
job analysis
job design

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13
Q

Job analysis

A

determining the exact nature of the job to be filled

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14
Q

job design

A

how the job has to be performed and what materials and equipment is needed

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15
Q

recruitment

A

attracting people to apply for the job. undertaking internal and external

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16
Q

selection

A

hiring the most qualified people for the job

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17
Q

employee arrangement and remuneration

A

deciding on the type of employee contract ( agreement ) and how the person will be paid (remuneration)

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18
Q

what does the maintenance phase consist of?

A
  1. introduction
  2. training and development
  3. reward and recognition
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19
Q

Introduction

A

getting the new employees acquitted with their new organization

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20
Q

training and development

A

Teaching the employees new skills, and helping them learn new task that have to do with their job

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21
Q

reward and recognition

A

there are 2 types of rewards:

  1. monetary benefits: financial reward
  2. non monetary benefits: fringe benefits and better conditions
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22
Q

What does the termination phase consist of?

A
  1. termination management

2. entitlement and transition issue

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23
Q

termination management

A
  1. voluntary termination: where you leave the organization ( retirement or resigning)
  2. non voluntary termination: where you as an employee are asked to leave (retrenchment or dismissed)
24
Q

entitlement and transition issue

A

where the organization gives financial support to their employees that are on leave.

25
Q

What is performance management?

A

methods to improve both organizational and individual employee performance.

26
Q

what is human resource planning?

A

development strategies to meet an organizations future HR needs.
involves forecasting how many employees are available and how many required employees demanded in the future.

27
Q

HR planning consist of what 3 elements?

A
  1. Determining how many employees are required
  2. their qualification ( knowledge, experience and skills)
  3. when and where the employees will be needed.
28
Q

Job analysis (employment cycle)

A

the study of the employees jobs in order to determine the duties that need to be performed and the time involved with each of these duties.

29
Q

3 Stages of the employment cycle

A
  1. establishment
  2. Maintenance
  3. termination
30
Q

what is the concept of the establishment phase of the employment cycle?

A

before adv. a staff position an organization needs to plan its HR requirements and determine what jobs need to be filled and what those jobs entail.

31
Q

job desciption

A

a summary of what the worker will be doing

32
Q

job specification

A

indicates a sort of person a organization is looking for in terms of qualities

33
Q

job design

A

the number, kind and variety of tasks that an individual employee performs in their job

34
Q

Job design for motivation

A
  1. job rotation
  2. job enlargement
  3. job enrichment
35
Q

Job rotation

A

employees switch for a period of time from one job to another

36
Q

Job enlargement

A

an employee gets more things to do within the same job ( job variety and greater challenge)

37
Q

Job enrichment

A

an employee is given more control and independence over how they do their job

38
Q

what is the recruitment phase?

A

when you attract qualified people for a job and then proceeding to select the most appropriate and qualified person

39
Q

2 types of recruitment methods

A
  1. internal (within the organization (promotion)

2. external ( looking outside )

40
Q

what do recruitment methods depend on?

A
  1. the size of the organization
  2. the job available
  3. the nature of the labour force in the org. particular area
41
Q

main sources of employees for an organization

A
  1. temporary employment agencies
  2. campus recruitments (colleges and universities)
  3. public employment services
  4. international recruitments searches
  5. media adv.
  6. recruitment companies
42
Q

why do companies use agencies?

A

they use agencies to fill in for people who are sick or on leave. as well as if the company wants to become for flexible. this is expensive but effective.

43
Q

employee selection

A

can be considered a risk reduction.
described as a screening or shift process by which you gather information about each applicant and use that information to choose the most appropriate applicant.

44
Q

what does a poor employee selection lead to?

A

higher cost and lower productivity

45
Q

why does poor screening lead to higher cost and lower productivity?

A
  1. training cost
  2. dissatisfaction (leads to employees working less)
  3. absentee rate
  4. defect or accent rate ( finds and claims can be given out if untrained staff are selected)
46
Q

what devices are used for the selection process?

A
  1. application forms
  2. interviews
  3. tests
  4. medical exams
  5. background checks
47
Q

what do interviews provide?

A

provide the chance for the job seeker and the organization to get to know each other. the organization ask questions to the job seeker, they evaluate their: motivation, attitude and personality.

48
Q

who are the interviewees?

A

the HR specialist.

49
Q

steps in a recruitment and selection process

A
  1. application received
  2. screening
  3. small list of candidates
  4. referee checks
  5. interviews
50
Q

the selection funnel

A
  1. application letter received + intitial screening
  2. brief interview by the HR ( by telephone)
  3. skills and knowledge test
  4. background check
  5. head of department (final round)
  6. offer letter
51
Q

different employee arrangements

A
  1. full time permanent: employee has an on going contract with the organization with all legal entitlements.
  2. part time permanent: same as the full time but works lesser hours.
  3. fixed term: for a specific period
  4. Casual: hourly bases
52
Q

what is remuneration packages?

A

monetary payments in exchange for the work of the employee performs.

53
Q

what are the difference types of remuneration?

A
  1. wages: hourly or weekly pay
  2. salary: an employee who earns a paid fixed amount each year.
  3. salary sacrifice: forgoing salary in order to receive another non cash benefit
  4. oncost ( non wage benefits): 30% or 40% of your remuneration package.
54
Q

what are main on-costs?

A
  • pension
  • sick leave
  • long service leave
  • occupational health and safety
  • holiday payment
  • study leave
  • parental leave
55
Q

what is the key concept of the maintenance phase?

A

the intro helps new employees to adapt to their new organization. employees learn about the history, objective and structure of the organization

56
Q

intro process

A

also called orientation or on-boarding. shows employees the basics to begin their new job.

Organization and people (1 decks)

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