Week 2: Cineplex & Microsoft Power Automate Flashcards
(23 cards)
Who began using Power Automate at Cineplex?
The VP of Taxation and Treasury
What is the function of Cineplex’s Automation Center of Excellence?
Manages automation projects, organizes hackathons, and tracks results using Power BI
What tool prevents bad deployments in Power Automate?
Power Platform Pipelines
How many Power Automate flows has Cineplex created?
Over 1,700
What is the Pinpad Inventory App used for?
Tracks and scans pinpads at locations to replace manual inventory
What does the Treasury Inquiry Agent do?
Fulfills guest service requests and logs inquiries automatically
What are the stages of Cineplex’s automation rollout?
Empower → Evangelize → Establish → Expand
How much time does the Refund Copilot save?
Reduces refund processing to <1 minute; saved 5,000 hours/year
What process does the Refund Copilot automate?
Processes refunds, adjusts seat count, and posts journal entries
What does the Guest Services Support Copilot do?
Categorizes emails, requests missing info, and logs case to work queue
How much time does the Guest Services Support Copilot save?
~1,300 hours/year
What challenge does the Invoice Copilot address?
Identifying unclear product descriptions and determining PST applicability
What happens if an invoice is high-risk?
Sent for manual approval; not processed until approved
How does AI Builder help in Power Automate?
Predicts outcomes using historical data
What is Process Mining used for?
To discover and optimize business processes
How has automation improved customer experience at Cineplex?
Speeds up requests, reduces back-office work, and enhances efficiency
What does ALM (Application Lifecycle Management) do?
Ensures smooth migration between environments
What is a “Power Automate work queue”?
A system that triggers desktop flows based on case type
What key benefit did CFO Gord Nelson highlight about Power Platform?
Identifying high-value use cases and freeing up time
What quantifiable business impact has Cineplex achieved through their Power Platform implementations?
A) Increased revenue by 25%
B) Reduced operational costs by $2.5 million
C) Time savings of over 30,000 hours annually
D) Reduction in IT staff by 15%
C
✅ Time savings of over 30,000 hours annually
Cineplex has developed over 1,700 Power Automate flows that drive 400+ solutions and save the company more than 30,000 hours a year
Which governance structure was implemented by Cineplex to manage their automation initiatives?
A) A traditional IT project management office
B) An Automation Center of Excellence
C) A distributed governance model across departments
D) An external consulting group
B
✅ An Automation Center of Excellence
Cineplex implemented an Automation Center of Excellence (CoE) using the Power Platform’s Automation Kit to manage automation projects, oversee governance, and track savings through dashboards
What was the MOST significant improvement in the refund process after implementing the copilot integration?
A) Reduction in customer complaints
B) Decrease in handling time from 5-15 minutes to under a minute
C) Increased accuracy in refund amounts
D) Elimination of the need for ServiceNow integration
B
✅ Decrease in handling time from 5–15 minutes to under a minute
The refund copilot at Cineplex significantly reduced handling time for agents from 5–15 minutes to under 1 minute (30 seconds in some cases), improving efficiency and guest experience
What risk mitigation strategy did Eric Li incorporate into the invoice processing copilot?
A) Manual review of all processed invoices
B) Risk threshold triggering approval for high-value invoices
C) Backup of all data to an external system
D) Limiting the copilot to only specific vendors
B
✅ Risk threshold triggering approval for high-value invoices
Eric Li implemented a risk threshold in the invoice processing copilot. If an invoice exceeds the threshold, it is sent for manual approval before processing continues. This ensures accuracy and oversight in high-risk cases
