week 20 Flashcards

(47 cards)

1
Q

what are disributio/marekting channesl

A

set of interdependent organisation that help mamke product avalaible for use/consumption by consumer/bs user

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2
Q

what are the 2 types of marketing chnnels

A

direct distributino

indirect distributio

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3
Q

what is direc tdistribution

A

producer to end user

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4
Q

what are the 4 stages of the marketing channes

A

producer

wholesaler

retailer

end user

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5
Q

what are the 5 types of flows in mkting channels

A

physcial flow

flow of ownership

payment flow

information flow

promotion flow

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6
Q

what is phsycial flwo

A

journey from manufacturer to shelves and fro shelves to consumes

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7
Q

waht is flow of owneship

A

who carries repsonsiblty for products ,

financial risk and repsonsibilies

who will pay for damages and insurance

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8
Q

what is payment flow

A

how studfd paid for ?

more retiler - more expensive as every retailer/middle man adds a margin on top

we can say direct distribution can reduce payment flow

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9
Q

what is information flow

A

when consumer buy certian types of things - this can generate info about consumer and demand in mkt

info needs to make way back to producer info goes back through channel to reach manufacturer

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10
Q

what is promotion flow

A

adv ,mkting

responsibility of utting out adv and sales promo

need to be regulated and demarcaref

affects price control too

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11
Q

what are the two types of conflicts in marekting channels

A

horizontal

vertical

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12
Q

the mor elements added in distrbuition channel the more likely

A

conflicts are to occur

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13
Q

what is horixontla conflict

A

conlict that is at same level - e..g retailter v retailer

2 shops nearby - one decreases price - cosnuemr sswitch and decrease from other stores customers
producer may ned to interven

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14
Q

verticla distribution

A

happena t diff elvel between two reps of distribution channel

can be 2 going at it or more

e.g.retailer v producer
franchise angry at mcdonals for new rules as affects customemr service

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15
Q

waht is direct sellign and waht is it aka

A

producer to end user

consumers also selling to otehr consumrs

direct to consumer

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16
Q

give exape direct distribution

A

apple selling from apple store

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17
Q

what is ratinoal for intermediaries

A

sometimes cannot have direct acces to some whole saler

for every individual item if you had to go to every singe seller v complicated for consumer

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18
Q

what do retailers do

A

primarily sell goods and service directly ro dinal consumer for peronsla uses

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19
Q

who do wholesalers sell to

A

primarily sell to other firms who are buying for resale or business use

20
Q

what do wholesalers often buy

A

large quanity of products directly from proucer

21
Q

who/wheredo wholesalers operate

A

beind scence and largelyt unkow to customer

22
Q

wholesaler opreate between who

A

producer and retailer

23
Q

what are limited line / speciality stores/category killers

A

selling wide range of a type of product

meaingn less profitable and feasible for dpt stores and general stores to sellprodcu

e,g, schuh

toys r us

24
Q

what id the diff between supermarkets and super stores

A

market - in cities
stores - outside of cities

25
whatr are th 3 types of ecomomerce
web aggragtors web speilaists web direct
26
what are web aggregators
department stores sellign wide range of product e.g. amazon and ebay
27
what are web specialists
just sell one type of thing e,g, asos
28
waht is wev direct
direct distributino - sell irectly ro consumer e.g. alibab
29
why would aband use catlaogues and mail/phone orders
a way of selling that fits consumers
30
what is a hybrid retial store
introducing tech into stores e.g virtual try ons scan qr code and get indor about product ingerdients
31
what is an ominchannel store
selling through many diff ways e.g retailers , directly , mixing digital w phsycoal selling
32
3 typees of distributino intentsity
intensive selective exclusie
33
what is intensive distribution intensity 5/7 main points
higher reach and higher cost widespread market coverage widely accepted channel diversity of outlets multiple locations convenience orientated want you as a producer to have access to as many points of sales as possible
34
with intesive distribution intensity as a producer what dod yuo want to have
access to as many points of sales as possibel
35
what si less important in intensive distrinution
customer service
36
give example of distributino intensity product
dairy milk choclate bar
37
what is exclusive distribution intensity
higher control, better customer support important channel for strong brands image focused channel control over commm , service and price few channel locations emphasis on experience
38
why do we care about customer support in exclusive distribution
want to eb in contorl of promo and custimer service
39
why do we go for exclusive location in exclusive distribution intensity
we asuuming dont need to be clsoe to customer as trhey can and are willing to travel
40
what is selective distributino intensity
in the middle of intensive and selective
41
what is selective distribuion intesnity
moderate market coverage well established channels less generic format than intense channels moderate number of outlets consumer shodl be willing to travel to store
42
selective distribution is well suited for what type of product
shopping products - modeate level of involvement
43
what do we identify with selective distribution and why
zones cnsumer may eed to acccess goods - to allow for travel ?
44
what is webrooming
lookign something wanna buy online then buying in shop from web to room e.g. shoes
45
what is showroomign
looking at somethign wanna buy in shop then later buying it online , usually at a lower price from the show to the room e,,g tv , electric , home appliances
46
what products would we use for showrooming
shopping o medium levle of engagmer for convenience - sue ot to ompare
47
why is showrooming uncommon w luxury/speciality products
as consmer expeirnce matter, we vlaue the experuience we dont just lok for chapreest price