Week 3 - Client Care

Question 1

Types of Construction Clients

Answer 1

• Commercial Client
• Domestic Clients

Question 2

Commercial Clients - Definition

Answer 2

Organizations or individuals that need a construction project for their business

Question 3

Commercial Clients - Responsibilities

Answer 3

• Provide enough pre-construction information to the construction company.
• Manage the overall project and help the construction company to ensure and handle health and safety risks.
• Oversee and review all the management processes throughout the entire project.
• Ensure that the construction company has a proper project plan.

Question 4

Commercial Clients - Examples

Answer 4

• Local authorities
• Landlords who own domestic properties
• Housing associations

Question 5

Domestic Clients - Definition

Answer 5

Individuals who need construction work for their homes or the home of their family members

Question 6

How to keep clients happy

Answer 6

• Always improve your performance
• Know your customer’s needs
• Reach and even try to go beyond their expectation
• Keep communicating with your clients
• Respond to their questions and try to solve all their issues on time
• Help your customers to achieve their goals
• Make them feel valued

Question 7

Communication Structure

Answer 7

• Lead Contacts
• Information Management
• Escalation points
• Confidentiality