week 5+7

Question 1

what is ISO

Answer 1

Writes voluntary, “consensus-based”, global standards
Since 1946 – post WWII
Switzerland

Question 2

(Some) ISO standards become Canadian standards?

Answer 2

true

Question 3

what does Standards Council of Canada (SCC), part of Industry Canada represent

Answer 3

Standards Council of Canada (SCC), part of Industry Canada, represents Canada at ISO

Question 4

ISO 9001

Answer 4

quality management – originally 1987 (based on British standard)

Question 5

ISO 14001

Answer 5

environmental management system 1996 (also based on British)

Question 6

ISO 45001

Answer 6

OH&S management system – 2018

Question 7

ISO 50001

Answer 7

energy management system – 2011

Question 8

official languages of ISO

Answer 8

english, french, russian

Question 9

what do Technical standards define

Answer 9

physical form, properties,
function: length, weight

Question 10

Standards allow technologies and things to “talk to each other

Answer 10

Supplier to manufacturer to user
Product to product
Company to company

Question 11

how do Management System Standards help

Answer 11

Enhance customer/stakeholder satisfaction
Achieve continual improvement of management performance
Create efficiencies and reduce wastes
manage risks

Question 12

Technical Standards

Answer 12

Physical - Performance of the product, component or technology
Performance - Standard = “hurdle” or “level”
Tolerances - Reaches a “level”
Laboratory test & certificate

Question 13

Management system standards

Answer 13

Conformity of management
Standardization of practices,
“Sameness” – within the “box”
Processes of managing is the focus - how it goes about its management (usually PDCA)
Management audit & certification

Question 14

what does Generic means

Answer 14

the same standards can be applied: to any organization, in any sector of activity

Question 15

Certification to the standard means

Answer 15

organisation has a system

Question 16

Certification (known in some countries as registration) means

Answer 16

An independent, external body has audited an organization’s management system and verified that it conforms to the requirements specified in the
standard
Usually issues a “certificate” that the organisation can use

Question 17

ISO Certification not a requirement: it is a business decision

Answer 17

true

Question 18

The organization can implement them for the internal benefits without spending money on a certification
program

Answer 18

true

Question 19

Possible business reasons to use ISO

Answer 19

Contractual, (regulatory) or market requirement,
Customer preferences
Risk management or due diligence
To motivate staff by setting a clear goal.

Question 20

WHAT IS Accreditation

Answer 20

certification but of the auditor – of
the certification body. formal approval by a specialized body that is competent to carry out ISO 9001:2008 or ISO 14001:2004 certification in specified
business sectors.

Question 21

Certificates issued by accredited certification bodies - and known as accredited certificates - may be perceived on the market as having increased credibility.

Answer 21

TRUE

Question 22

ISO itself carries out ISO 9001 or ISO 14001 certification, or issue certificates.

Answer 22

false

Question 23

ISO does not accredit, approve or control the certification bodies

Answer 23

true

Question 24

Standards Council of Canada does not maintain a list of accredited audit companies in Canada

Answer 24

false