Week 5-8 Flashcards
(122 cards)
Involves receiving, attending to, understanding, responding to, and recalling sounds and visual images, when you’re listening to someone.
Listening
These vibrations travel along acoustic nerves to your brain, which interprets them as your friends words and voice tone, an effect known as
Hearing
Together, seeing and hearing constitute ____, the first step in the listening process.
Receiving
The second step in the listening process, involves devoting attention to the information you received.
Attending
If you find your attention wondering, practice_, systematically putting aside thoughts that aren’t relevant to the interaction at hand.
Mental bracketing
Involves interpreting the meaning of another person’s communication by comparing newly received information against our past knowledge
Understanding
Whenever you receive and attend to new information you place it in your___, the part of your mind that temporary houses the information while you seek to understand its meaning.
Short-term memory
While the new information sits in your short-term memory, you call up relevant knowledge from your___, the part of your mind devoted to permanent information storage.
Long-term memory
What leads you to conclude that John is listening and Sarah isn’t? It’s the way your friends are___-communicating their attention and understanding to you.
Responding-communication
Critical to active listening is using verbal and nonverbal behaviors known as _____ to communicate attention and understanding while others are talking.
Feedback
You may also offer___, verbal and nonverbal behaviors such as nodding and making comments-like (Uh-huh,) (yes,) and (that makes sense) that signal you’ve paid intention to and understood specific comments.
Back-channel cues
One way to do this is by___, summarizing others comments after they have finished, (my read on your message is that…) Or (you seem to be saying that…)
Paraphrasing
The fifth stage of listening is___, remembering information after you’ve received it, attended to, understood, and responded to it.
Recalling
How can you enhance you recall ability?One way is to use___, devices that aid memory
Mnemonics
My experience creating a pizza-delivery mnemonic supports one of the most common findings in the mnemonic research, the___, which causes us to remember unusual information more readily than commonplace information
Bizarreness Effect
The different reasons for listening displayed on “what not to wear” mirror the___, or purposes for listening, we experience daily.
Listening functions
Want brief, too-the-point, and accurate messages from others-information they can then use to make decisions to initiate courses of action.
Action-oriented listeners
Is your habitual pattern of listening behaviors, which reflects your attitudes, beliefs, and predispositions regarding the listening process.
Listening style
Prefer brief and concise encounters.
Time-oriented listeners
View listening as an opportunity to establish commonalities between themselves and others.
People-oriented listeners
Preferred to be intellectually challenged by the messages they receive during interpersonal encounters.
Content-oriented listeners
Perhaps the greatest challenge to active listening is overcoming___, taking in only those bits and pieces of information that are immediately salient during an interpersonal encounter and dismissing the rest.
Selective listening
When people intentionally and systematically set up situations so they can listen to private conversations, they are
Eavesdropping
Behaving as if you’re paying attention though you are really not.
Pseudo-listening
