Week 5: Teambuilding/conflict Flashcards
1
Q
What are the 5 Senge’s Model 5 disciplines?
A
- systems thinking
- personal mastery
- team learning
- mental models
- Shared vision
2
Q
What is organizations encourages staff to see themselves as connected to the whole organization and activities are seen past the individual. Commitment between co-workers?
A
systems thinking
3
Q
What is improving individual personal abilities, than integrated into the team organization?
A
personal mastery
4
Q
What is collaboration amongst team members, achieve goals for the organization and your self?
A
team learning
5
Q
What is the goal to have diverse thinking. Gives full potential for the individual to learn?
A
mental models
6
Q
What is when employees share a common vision to focus on teamwork rather than individual needs?
A
shared vision
7
Q
What are 2 important parts of staff development?
A
- training
2. education
8
Q
What is an organized method of ensuring that people have knowledge and skills for a specific purpose and that they have acquired the necessary knowledge to perform the duties of the job.
A
training
9
Q
What is more formal and broader in scope than training?
A
education
10
Q
What is the difference between training and education?
A
Whereas training has an immediate use, education is designed to develop individuals in a broader sense.
11
Q
What are the 4 social learning theory principles?
A
- People learn because of the direct experience of the effects of their actions.
- Knowledge is frequently obtained through vicarious experiences, such as by observing someone else’s actions.
- People learn by judgments voiced by others, especially when vicarious experience is limited.
- People evaluate the soundness of the new information by reasoning through inductive and deductive logic
12
Q
What are 3 reasons for staff development?
A
- To establish competence
- To meet new learning needs
- To satisfy interests the staff may have in learning in specific areas
13
Q
What is having the ability to meet the requirements for a particular role/unit.(state board, national certification)?
A
competence
14
Q
Why are staff development activities generated?
A
Staff development activities are generated to ensure workers at each level are competent to perform there duties assigned to them.
15
Q
What are 4 evaluation of staff development activities?
A
- Learner’s reaction
- Behavior change
- Organizational impact
- cost effectiveness
16
Q
What is learner’s perception?
A
learner’s reaction
17
Q
what is the behavior change occurred for the learner. Follow up to observe behavior change?
A
behavior change
18
Q
What is quality care, medication errors, accidents, infection control (how many pts. have MRSA)?
A
organizational impact
19
Q
What is all activities to be cost- effective. Evaluate for quality control e.g. wash cloth-Linen police?
A
cost effectiveness
20
Q
Who are role models?
A
Examples are experienced, competent employees.
21
Q
What kind of relationship do you have with a Role Models, Preceptors, and Mentor?
A
passive or non-existent
22
Q
What is an in-depth supportive and nurturing relationship between an expert and a novice?
A
mentoring
23
Q
How long does a mentor relationship last?
A
2-5 years
24
Q
What are the phases of the mentoring process?
A
- Finding and connecting
- Learning and listening
- Changing and shifting
- Mentoring others
25
Who is an experienced nurse who provides emotional support?
preceptor
26
What is a preceptor to a nurse?
active and purposeful
27
True or false: preceptor is judgmental
false; nonjudgemental
28
What are the characteristics of a pedagogy?
1. learner is dependent
2. learner needs external rewards and punishment
3. Learner's experience is inconsequential or limited
4. subject centered
5. teacher directed
29
What are the characteristics of androgogy?
1. learner is self-directed
2. learner is internally motivated
3. learner's experiences are valued and varied
4. Task or problem centered
30
What is the pedagogy learning environment?
1. climate is authoritative
2. competition is encouraged
3. teacher set goals
4. decisions are made by teacher
5. teacher lectures
6. teacher evaluates
31
What is the androgyny learning envrionment?
1. The climate is relaxed and informal
2. Collaboration is encouraged
3. Teacher and class set goals
4. Decisions are made by teacher and students
5. Students process activities and inquire about projects
6. Teacher, elf, and peers eval
32
What are obstacles to adult learning?
* Institutional barriers
* Time
* Self-confidence
* Situational obstacles
* Family reaction
* Special individual obstacles
33
What are assets to adult learning?
* High self-motivation
* Self-directed
* A proven learner
* Knowledge experience reservoir
* Special individual assets
34
Readiness to learn learning theory
Maturation is that the learner has received the prerequisites for the next stage in learning. (behaviors/prior learning). Experiential factors are skills previously acquired that are necessary for the next step in learning.
35
Motivation to learn learning theory
informing employees the benefit of learning prior to the activity is more beneficial
36
Reinforcement learning theory
great preceptors to help reinforce behavior.
37
Task learning theory
Effective when broken down into parts, from simplest to complex.
38
Transfer of learning learning theory
goal is to transfer new learning to the work setting
39
Span of memory learning theory:
retaining the information you learn
40
Chunking learning theory:
Two independent items if information are presented than grouped together in one unit.(experienced nurses can include more data in
the chunks than new nurses e.g. swans, pressor’s etc.)
41
Knowledge of results learning theory:
People learn faster when they are informed of there progress.
42
What are the GROUP COMMUNICATION
| STAGES OF GROUP PROCESS?
1. Forming
2. Storming
3. Norming
4. Preforming
43
What is forming in group process?
Meeting staff , rules are defined and directions given.
44
What is storming in group process?
Competition amongst staff, individual identities are established
45
What is norming in group process?
individuals are agreeing on rules, tasks ( but this might not happen).
46
What is preforming in group process?
Everything comes together , rules are done and tasks followed.
47
What is learning of the behaviors that accompany each role by instruction, observing, trial/error by the CNL/Manager.
socialization
48
What can new grads experience as a result of unresolved conflicts?
reality shock
49
What are the 5 things to consider when socializing an international student?
1. cultural changes
2. language skills
3. currency
4, different meds
5. different interpretations
50
What is the internal or external discord that results from differences in ideas, values or feelings between two or more groups.
conflict
51
What 2 things can also create conflict in an organization?
1. economic
| 2. professional
52
What are 3 causes of conflict?
1. scarce resource
2. restructuring
3. poorly defined role expectations
53
What are the stages of conflict growth?
1. latent conflict
2. perceived conflict
3. felt conflict
4. manifest conflict
5. gender
6. conflict aftermath - positive or negative
54
What happens with short staffing and rapid change?
| change in budget cuts, cutback of staffing
latent conflict
55
What kind of conflict is intellectualized and often involves issues and
roles?
perceived conflict
56
What kind of conflict is emotionalized (hostility, fear, mistrust, and anger) a person may feel the conflict but not perceive the problem?
felt (affective) conflict
57
What kind of conflict occurs when action is taken, this may be to withdraw, compete, debate or seek conflict resolution?
manifest (overt) conflict
58
What can play a role in conflict e.g. men were known for being able to respond aggressively to conflict, and women were taught to try and avoid conflict or to pacify them?
gender
59
What is "if managed well, people involved fine their position was given a fair hearing. If managed poorly, conflict issues frequently remain and may return later?"
conflict aftermath
60
What are the 5 categories of conflict?
1. intergroup
2. qualitative conflict
3. quantitative conflict
4. interpersonal conflict
5. intrapersonal conflict
61
What is two or more groups, departments or organizations in a conflict?
intergroup
62
What kind of conflict shows a difference in the quality or significance that conflict is to the person experiencing it?
qualitative conflict
63
What kind of conflict is the impact this conflict has on the organization?
quantitative conflict
64
What kind of conflict occurs within a person. Differentiate your values, ideas, wants?
intrapersonal conflict
65
What kind of conflict is two or more people with different values, goals and beliefs. Bullying- individuals gang up on an employee?
interpersonal conflict
66
What are the 6 conflict resolution strategies?
1. compromising
2. competing
3. cooperating/accommodating
4. smoothing
5. avoiding
6. collaborating
67
define compromising
each person gives up something they want.
68
define competing
one party pursues what they want at the expense of another. Win-lose conflict leaves the loser angry, frustrated and wanting to get even.
69
define cooperating/accomodating
one party sacrifices his/her beliefs and allows the other party to win.
70
define smoothing
one person smoothes others in the conflict to reduce emotional component.
71
define avoiding
aware of the conflict but choose not to acknowledge the problem
72
define collaborating
is a assertive and cooperative means of conflict resolution, results in win-win. This is rare especially when power between the groups or individuals have a wide difference of opinion.
73
What is bullying, pranks, verbally abusive, sending abusive correspondence, engaging in favoritism, denying workers promotional opportunities?
violence and workplace aggression
74
What are 6 steps to avoid violence and aggression?
1. Confront person or persons if possible.
2. Talk with CNL, or Manager.
3. Human Resources
4. Negotiator/ Union Rep
5. Seek Legal advice (Risk Manager)
6. Change Behavior
75
What are 7 causes of organizational conflict?
1. Poor communication
2. Inadequately defined organizational structure
3. Individual behavior ( incompatibilities)
4. Unclear expectations
5. Individual or group conflicts of interest
6. Operational or staffing changes
7. Diversity in gender, culture or age
76
What are strategies to facilitate conflict resolution in the workplace?
* Confrontation
* Third-party consultation
* Behavior change
* Responsibility charting
* Structure change
* Soothing one party
77
What happens when each party gives up something?
negotiation
78
What is the major goal of negotiation?
make the party feel satisfied with the outcome.
79
true or false: managers might have hidden agendas:
true
80
What are strategies for negotiation?
• Factual statements that are gathered from research
• Listen carefully and observe nonverbal communication
• Keep an open mind
• Try to understand where the staff is coming from.
• Discuss the conflict, do not personalize the conflict
• Never fix blame for the conflict
• Be honest
• Delay when confronted with something different during negotiation
- E.g. raises are brought up but you are not prepared to answer this, admit honestly.
• Try not to use your bottom line. Credibility will be on the line.
• Take a break if the meeting becomes angry, frustrated staff, than reconvene.
81
What are 5 destructive negotiation techniques?
1. ridicule
2. ambiguous/inappropriate
3. flattery
4. aggressive
5. destructive
82
What has ridiculing people been used to do?
has been used at times, to intimidate others.
83
What makes true collaboration very difficult. This can make the other person or persons feel unlikely to disagree with you?
flattery
84
true or false: aggressively taking over the negotiation this can make the negotiation feel uncomfortable and things might get out of hand.
true
85
what are 4 ways to follow up following a negotiation?
* Close on a friendly note.
* Reiterate what you have discussed.
* Satisfaction should be won by both parties to a certain degree.
* Good idea to follow up with an email, writing a letter stating what was agreed.
86
What are 5 ways to mend a dispute?
1. mediation
2. mediator
3. formal arbitration
4. court hearings
5. ombudsperson
87
What is a neutral third party, is a confidential, legally nonbinding process designed to bring the parties together or bring a solution to the conflict?
mediation
88
What does not take sides and has no vested interest in the outcome. The mediator must only take the facts into consideration?
mediator
89
What if the mediator is unable to help the conflicted parties come to an agreement. This is a binding conflict resolution process they make a final decision based on the facts?
formal arbitration
90
What is when a hearing officer objectively listens to both sides of
the issue and makes a decision following the letter of the law?
court hearings
91
What is an official title as such within an organization. This person will investigate grievances filed by the party have the parties understand their rights as well as the process to resolve this conflict?
ombudsperson
92
What happens when negotiating parties reach an agreement that all parties can support and agree on.
consensus
93
What can be used to reach a consensus but is also very time consuming?
experience facilitator
94
Managers must be able to discern what from what?
constructive from destructive
95
What does constructive conflict result in?
results in creativity, innovation and growth for the unit.
96
What does destructive conflict facilitate?
can in fact facilitate negativity on the unit and dissatisfied working environment.
97
What does successful negotiation mean?
Assertive communication skills rather than destructive tactics
