Week 6 - 7 Flashcards
(121 cards)
1
Q
It is the first and the last infrastructure that the foreign traveler will see in a country that he/she visits.
A
Airport
2
Q
This class is the second most expensive
A
Business class
3
Q
an official document issued by the Department of Foreign Affairs or a competent public authority to nationals or to alien residents of the issuing country
A
Passport
4
Q
This type of passport may be issued to individuals living in a country, even though they are not citizens or nationals of that country
A
Alien’s Passport
5
Q
Also referred to as entry permit
A
Visitor Visa
6
Q
These are a set of commercial aviation rights granting a
country’s airline(s) the privilege to enter and land in another country’s airspace
A
Freedoms of the air
7
Q
It is the right to carry passengers or cargo from one’s own
country to another
A
Third Freedom
8
Q
It is the right to carry passengers from one’s own country to a
second country and from that country to a third country (and so on).
A
Fifth Freedom
9
Q
A journey during which the passenger does not have to
change planes
A
Direct Flight
10
Q
A flight between two points with no stopover in between
A
Non-Stop Flight
11
Q
The __________ must know of the most important locations and features of
the airports as well as the rules and regulations that exist.
A
travel advisor
12
Q
are constantly changing in an attempt to offer better services to both passengers and
visitors
A
Airport
13
Q
To attract new business, both in terms of more carriers, new routes, and passengers, airports around the world strive to improve the __________________
A
level and range of airport facilities
14
Q
The different classes are as
follows:
A
from the:
- most flexible and most expensive
- least expensive and least flexible.
15
Q
Boarding Pass Features
A
- Passenger’s Name
- BA – Carrier Code – British Airways
- 269 – Numerical Flight Number
- LAX – Los Angeles Airport Code (Destination)
- 2A – Assign Seat on the plane
- 46 – Gate Number for Boarding
- 1545 (3:45 PM) – time the gate #46 closes
- LHW – Airport code of London Heathrow
- 1605 (4:05 PM) – Departure time
- XX – Non-smoking seating area
16
Q
It is the highest class of service
on the aircraft
A
Sometimes, referred to as Upper Class, or Premier Service,
17
Q
A type of ticket that is able to alter plans at any time, even
changing the route and carrier, without incurring a penalty.
A
first-class ticket
18
Q
These passengers may also take advantage of additional services and facilities available before, during and after their flight.
A
First class passengers
19
Q
These tickets are fully changeable and refundable.
A
First class tickets
20
Q
If passengers do not travel according to the original plan, they simply re-book with the airline for a different day, or they can receive a full refund of the original cost of the ticket.
A
First Class Tickets
21
Q
(First Class) Prior to Boarding:
A
- Free chauffeur-driven limousine service from the passenger’s home to the airport.
- Late check in, and separate check-in counters that avoid the need to queue.
- Private airline waiting lounges that often provide free food and drink, TV and
newspapers, and even computer facilities and showers
22
Q
(First Class) During the Flight:
A
- Larger seats, or sometimes beds.
- Personalized cabin service that includes addressing the passenger by name
- Champagne reception
- Better quality food and drink available throughout the flight.
- Food service on superior china with silver cutlery rather than plastic containers
- Wider choice of entertainment
- Priority when disembarking from the aircraft on arrival
23
Q
On Arrival:
A
- Priority baggage collection
- Shower facilities and private rooms available to freshen up or rest between flights
24
Q
This class is the second most expensive
A
BUSINESS CLASS
25
It offers similar features, but not quite the same luxury as first class. Tickets in this class, however, are just as flexible: flight dates can be changed, and the tickets are refundable, so they still do not represent guarantee revenue for carriers
BUSINESS CLASS
26
This type of ticket allow passengers to change their minds, cancel a flight, and simply re-book for a later time or date. These are usually fully refundable if not used
Business class tickets
27
Most seats on any aircraft are allocated to economy passengers, often between 200 – 300 economy seats are available for sale on any regular international flight. Domestic or shorthaul flights may use much smaller aircraft, sometimes with as few as between 6 and 30
seats.
ECONOMY CLASS
28
The majority of seats on any flight are sold to .__________
economy passengers
29
Although full _________ seats are refundable, many _______ tickets are non-changeable and
non-refundable
Economy
30
What do you call where Documents and luggage are then checked, and the relevant e-ticket code or paper flight coupon is exchanged for a permit to board a flight.
boarding card or boarding pass
31
DEPARTURE FORMALITIES:
- Check-in
- Baggage Consignment
- Customer Declaration
- Departure Hall
- Departure Immigration
- Boarding Gate
- Boarding
32
ARRIVAL FORMALITIES:
- Immigration and Passport Control
- Baggage claim carousel area
- Customs
33
o All arriving passengers are checked to determine whether they are authorized
to enter the country.
o If applicable, passengers are subject to a health inspection, which is a
procedure to check for the international vaccination certificate.
Immigration and Passport Control
34
All checked baggage are delivered to the baggage claim area of the airport
where passengers can reclaim. Area is located after the immigration and
passport control but prior to customs control. Baggage claim areas also
provide currency exchange facilities.
Baggage claim carousel area
35
After reclaiming their baggage, passengers will be required to clear customs.
Duty and tax-free allowances are often indicated in the custom hall.
Customs
36
It can be defined as “an official document issued by the Department of
Foreign Affairs or a competent public authority to nationals or to alien residents of the issuing
country.”
Passport
37
- It can be use as a means of identification.
- provide evidence of legal entry into another country
Passport
38
It is when two or more people travelling together hold a _________. Spouses and/or their children may obtain a ________
single joint passport
39
Travel Agents Should Ensure that:
- Clients understand that individuals wishing to travel to another country usually require a passport.
- The client’s passport is valid for the whole time spent travelling.
- Client are made aware of any other regulations relating to the passport’s validity, e.g. some countries require that a passport be valid for up to six months beyond an individual’s stay in a particular country.
- People who travel on a joint passport must travel together. For example, a mother and child travelling to America. The mother would not be able to continue her journey
to Australia leaving her child in America. This is because the child would be left with no proof of legal entry into the country and therefore would not be able to leave
without the mother.
- A person whose name has been added to the passport issued in another person’s name is never permitted to travel using that passport unless accompanied by the
person to whom the passport was originally issued.
- Check the passport expiry date
40
General rules regarding the validity contained within the passport:
- A passport is normally valid for either five or ten years, depending on the country
issuing the document.
- In the Philippines, a new law has been passed approving the validity of the passports
to be ten years form five years.
- Minors will remain to have a five-year validity passport.
41
Types of Passports:
1. Normal Passport
2. Alien's Passport
3. Children's Identity Card
4. Diplomatic Passport
5. Official, Special or Service Passport
6. Other Passport
42
This is what most countries issue to its citizens/nationals, which comply with the definition given in the previous section.
Normal Passport
43
This type of passport may be issued to individuals living in a country, even though they are not citizens or nationals of that country
Alien’s Passport
44
- Issued by some country only, instead of a passport to minor children who have not reached a specified minimum age.
- These documents are normally accepted for international travel only as the result of bilateral agreements between governments, and may not be recognized by many countries
Children’s Identity Card
45
Issued to diplomatic, consular and other government officials on missions entitling the bearer to diplomatic or consular status under international law and custom.
Diplomatic or Consular Passport
46
Issued to government officials or other persons on government mission. The type of passport has to be specified by the issuing authority
Official, Special or Service Passport
47
- International Red Cross and Laissez-Passer (Safe-Conduct) travel documents supplied to refugees and/or stateless persons.
- These passports are issued by international organizations such as the United Nations and International Red Cross, and generally accepted for the international travel
Other Passport
48
Types of Visa:
1. Visitor Visa
2. Transit Visa
3. Transit without Visa
4. Re-Entry Permits
5. Exit Permits
6. Shengen Visa
49
Also referred to as entry permit, entry visa, business visa or travel
pass. It provides right of entry to another country, subject to satisfying
immigration authorities at the point of entry.
Visitor Visa
50
Provide right of entry into another country purely for the purpose of making travel connections onward to a third country. Regulations related to transit vary from country to country and should be checked.
Transit Visa
51
Many countries have made agreements that allow other (TWOV)
nationals to transit their country without the need to obtain visa. The period of validity of a TWOV will vary from one country to another
Transit without Visa
52
Where necessary, these permits entitle travelers to return to their country of domicile
Re-entry Permits
53
They entitle travelers to leave a country. These permits may be
necessary for citizens to leave their own country of domicile. ________ may be required by foreign nationals to leave a country through which they had been travelling, or by expatriates
Exit Permits
54
- Established in 1995, the ______ Agreement is an agreement between several member states of the European Union (EU), and effectively creates a “borderless” region known as the Shengen
Area.
- The ________ Agreement removes immigration controls for travel
within and between these countries.
Shengen Visa
55
What are the 4 types of Schengen Visa
- Airport Transit Visa
- Transit Visa
- Short period visa (3 months)
- Long period national visa (valid in country of issue only)
56
Travel __________- depends on pre-departure preparations, day-to-day health care while
traveling, and how one handles any medical problem or emergency.
health
57
Other than _____________________, agents should be able to discuss other
immunizations recommended for travelers visiting, for example, tropical regions in Asia,
Africa and South America. Travel outside urban areas may present different hazards than
staying within cities. Travelers are based advised to discuss a trip with a medical
professional or visit a travel clinic.
required vaccinations
58
However, travel agents should also be in a position to give travelers advice on______________
general health matters.
59
Travelers should try to make sure that they are healthy before they start travelling.
TRUE Health Preparations
60
generic rather than the brand name
True
61
Travelers should check the expiry date of drugs taken along and those bought
overseas
true
62
. Travelers should carry with them a prescription, written in ___________- if possible, to show that they can legally use the medication
two languages
63
Most carriers are setting their own baggage allowances based on commercial
considerations. IATA provide guidance for baggage allowances for interline travel, i.e. travel
between different carriers
Baggage Rules and Regulations
64
IATA defines baggage as follows: “Articles, effects, and other personal property of
passengers destined to be worn or used by them, or necessary for their comfort or
convenience during the journey.”
Baggage
65
is that which is presented at check-in, for which the passenger
receives a receipt. It is weighed, tagged and carried in the hold of the aircraft.
Checked Baggage
66
is not accessible to the passenger during flight. The
baggage tag or receipt is normally attached to the passenger’s ticket and is used as a
means of identification upon arrival.
Checked Baggage
67
Also referred to as cabin baggage or hand baggage, it remains with the passenger
and in closed overhead lockers during flight. Suitable baggage can also be placed under the
passenger’s seat.
Unchecked Baggage
68
Refers to the amount of luggage a passenger is permitted to carry free of charge. A
free allowance applies to both checked and unchecked luggage. Children receive a full
baggage allowance; infants not occupying a seat are entitled to the following allowance:
Baggage Allowance
69
1. 10 kg (22-lb)
2. 1 checked or carry or fully collapsible stroller, or infant car seat, or infant carrying
basket.
Weight System
70
1. 1 piece where the sum of 3 dimensions does not exceed 115 cm or 45 inches.
2. 1 checked or carry on fully collapsible stroller, or infant car seat, or infant carrying
basket
Piece System:
71
Luggage over the normal free baggage allowance in either weight or dimension is
liable to an excess baggage charge. Charges levied can vary from one carrier to
another and are based on a number of factors. For example:
1. A piece of luggage may exceed the dimension allowed not exceed the
weight allowance
2. Another piece may be within the size limit but be too heavy.
3. Another item may exceed limitations in both dimension and weight.
Excess Baggage
72
Passenger are permitted to carry a certain amount of baggage free of charge.
Checked baggage is labeled, showing the destination, by checked-in staff.
Free Baggage allowance
73
Two system are used for checked baggage:
the piece system, and the weight
system.
74
Free baggage allowance is shown on the ticket
TRUE
75
* The “Five Freedoms Agreement”
* Encompasses the first five freedoms.
* As of 2007, the treaty is accepted by 129 countries.
* Freedoms of the air apply to commercial aviation, allowing air transportation
companies to carry passengers, transporting cargo and/or mail.
THE INTERNATIONAL AIR TRANSPORT AGREEMENT
76
* These are a set of commercial aviation rights granting a country’s airline(s) the
privilege to enter and land in another country’s airspace.
* were formulated in the Convention on International Civil Aviation of 1994 (known as
the Chicago Convention).
* A multilateral agreement for a standardized set of separate air rights which may be
negotiated between states.
* The 1st and 2nd freedoms are known as Technical Freedom and are almost
completely universal.
* The 3rd to 5th are to be negotiated between states
FREEDOMS OF THE AIR
77
The right to fly over a foreign
country, without landing there
Manila to Bangkok over-flying Vietnam,
Laos or Cambodia
1st
78
The right to refuel or carry out
maintenance in a foreign country on
the way to another country
Manila to Jeddah, with an aircraft that
needs to be re-fueled in Bangkok, Thailand
2nd
79
The right to fly from one’s own
country to another
A Philippine carrier carrying passengers
from Manila (or Cebu or Iloilo) to Hong
Kong as a Philippine company
3rd
80
the right to fly from another country
to one’s own
A Philippine carrier carrying passengers
from Hong Kong to Manila (or Cebu or
Iloilo) as a Philippine company
4th
81
The right to fly between two foreign
countries during flights while the
flight originates or ends in one’s own
country
A Philippine company flies from Manila to
Singapore, picks up passengers there, then
continue to Sydney
5th
82
The right to fly from a foreign country
to another while stopping in one’s
own country for non-technical
reasons
A Philippine company flying passengers
from Hong Kong to Manila and then to
Sydney and vice-versa
6th
83
The right to fly between two foreign
countries while not offering flights to
one’s own country
A European airline (British Airways) that
offers flights between Canada (Toronto)
and the USA (New York) without offering
any to Europe (London)
7th
84
The right to fly between two or more
airports in a foreign country while
continuing service to one’s own
country
Cathay Pacific flights from Hong Kong to
Davao via Manila
8th
85
The right to do traffic within a foreign
country without continuing service to
one’s own country
All European airlines may use this right
within the European Union countries
9th
86
* Are known as technical freedoms
first freedom and second freedom
87
* The _______________ right is almost completely universal
* The _____________ allows technical stops without the enplaning or deplaning of
passengers or cargo. It is the right to stop in one country solely for refueling or other
maintenance on the way to another country.
* Because of longer range of modern airliners, second freedom rights are comparatively
rarely exercised by passenger carriers today, but they are widely used by air cargo
carriers, and are more or less universal between countries.
first freedom and second freedom
88
* The ___________ is the right to carry passengers or cargo from one’s own country to
another.
* The _______________ is the right to carry passengers or cargo from another country to
one’s were the first commercial freedoms and are almost always granted simultaneously
in bilateral agreements between countries
Third Freedom and Fourth Freedom
89
Allows an airline to carry revenue traffic between foreign countries as a part of services
connecting the airline’s own country.
* It is the right to carry passengers from one’s own country to a second country and from
that country to a third country (and so on).
FIFTH FREEDOM
90
This unofficial freedom combines the third and fourth freedoms
* Is the right to carry passengers or cargo from a second country to a third country by
stopping in one’s own country.
SIXTH FREEDOM
91
A variation of the fifth freedom.
SEVENTH FREEDOM
92
* It is the right to carry passengers or cargo between two foreign countries without any
continuing service to one’s own country.
* Is rare except in Europe where European Union open sky policy has seen many carriers
operate flight between two points, with neither of them being in their home country
SEVENTH FREEDOM
93
* Are the rights to carry passengers or cargo between two or more points in a foreign
country (as do the domestic or internal flights of that country) also known as cabotage.
* It is extremely rare outside of Europe.
EIGHT and NINTH FREEDOM
94
is the process by which cities to be visited are arranged in the desired sequence to
conform with the passenger’s desired travel plans, starting from the point of origin to the
destination or destinations to be visited in the desired sequence.
FLIGHT INTINERARY PLANNING
95
3 BASIC RULES WHEN PLANNING A FLIGHT ITINERARY:
Rule 1: Avoid crisscrossing the sectors/segments of the itinerary
Rule 2: Avoid backtracking when determining the city pair
Rule 3: The lesser number of carriers used in the flight selection the more competitive and better airfare.
96
Manila/Bangkok/Hong Kong/Singapore/Manila
Should be Manila/Hong Kong/Bangkok/Singapore/Manila or vice-versa
Crisscrossing:
97
Manila/New Delhi/Bangkok/Colombo/Manila
Should be: Manila/Bangkok/New Delhi/Colombo/Manila or vice-versa
Backtracking
98
“The lesser number of carriers used in the flight selection the more competitive and
better airfare”, the possible ________________ would be
carrier options and combinations
99
From a “hub city” it is easy to find flights to the desired destination or to the next hub
city also known as ___________
“transfer airport”
100
When selecting the hubs take into consideration ____________________________of the countries in question, so as to ensure the safety and security of the passengers transiting or passing by these countries.
transit time and the political stability
101
1. The Official Airline Guide (OAG) flight planner
2. City-pair availability in the global distribution systems
3. The flight schedules in the travel portals
4. Individual airline websites
BASIC TOOLS FOR FLIGHT ITINERARY PLANNING:
102
on the _________ (each ORIGIN city) and the ___________- (DESTINATION city
FROM
TO
103
the English spelling of the city of departure and its
airline code and time variation from Greenwich Median Time (GMT).
DEPARTURE/ORIGIN CITY
104
– Airport name(s), code, distance and direction from city center “o”
highlights each airport at multi-airport cities
AIRPORT (APT)
105
Cities served from the point of departure by
through or connecting flights. If the city of arrival has more than one airport, the name
and code of each is given
ARRIVAL/DESTINATION CITY
106
Flights are shown in order of departure time. Throughflights (point-to-point) are listed before connecting flights are served by connecting
flights only.
FLIGHT INFORMATION
107
Flight data is valid between the dates shown. Flights operating for a short period are indicated by the first and last date of operation
VALIDITY PERIOD
108
: 1- Monday 2- Tuesday 3-Wednesday
4- Thursday 5- Friday 6- Saturday
7- Sunday
DAYS OF SERVICE
109
– Bold type is used for departure time from the
city of origin and arrival time at the final destination. Arrival and departure times at transfer or connection airports are not shown.
DEPARTURE AND ARRIVAL TIMES
110
the two alphanumeric letter and/or digits is the airline code. The flight number follows the airline code.
FLIGHT NUMBER
111
Abbreviated type of aircraft.
AIRCRAFT TYPE
112
– the classes of service offered
CLASS
113
– The number of immediate stops on each flight
STOPS
114
These are the flight numbers operating from the origin city to the transfer airport to the destination city.
CONNECTION FLIGHT NUMBERS
115
A journey during which the passenger does not have to change planes.
DIRECT FLIGHT
116
* flight numbers do not change (even if the plane does).
DIRECT FLIGHT
117
A segment on ongoing journey which requires a passenger to change aircraft (but
not necessarily airline).
CONNECTING FLIGHT
118
The city where the change occurs becomes a stopover if the passenger is required to wait for more than twenty four hours (24 hrs) for the next flight or if the
passenger voluntarily decides to stay for one or more days.
CONNECTING FLIGHT
119
will always have two (or more) different flight numbers.
CONNECTING FLIGHT
120
A flight between two points with no stopover in between.
NON-STOP FLIGHT
121
If travelers wear glasses, they should take a spare pair, obtain a spare prescription or take a
spare lens if they wear contact lenses.
True
