Week 8 Flashcards
Team STEPPS
Team Strategies and Tools to Enhance Performance and Patient Safety
What is Team STEPPS
teamwork system designed for healthcare professionals that is comprised of four teachable learnable skills
Four teachable-learnable skills
Leadership
Situation Monitoring
Mutual Support
Communcation
Outcome of Team Competencies
Knowledge
Attitudes (trust)
Performance
Define Team Structure
Delineates fundaments such as team size, membership, leadership, composition, ID and distribution
Define Leadership
Ability to coordinate the activities of team members by ensuring team actions are understood, changes in information is shared, and that team members have the necessary resources
Define Situation Monitoring
Process of actively scanning and assessing situational elements to gain information understanding or maintain awareness to support functioning of the team
Define Mutual Support
Ability to anticipate and support other team members’ needs through accurate knowledge about their responsibilities and workload
Define Communication
Process by which information is clearly and accurately exchanged among team members
National Patient Safety Goals related to communication
Improve the effectiveness of communication among caregivers
Accurately and completely reconcile meds and other treatment
Encourage the active involvement of patients and their families in the pts care
Define SBAR
A technique used for communicating critical information that requires immediate attention and action concerning a patients condition
Define Call-Out
Strategy used to communicate important or critical information
Informs all team members simultaneously during emergent situation
Important to direct responsibility to a specific individual responsible for carrying out the task
Define Check-Back
Process of employing closed-loop communication to ensure that information conveyed by the sender is understood by the receive as intended
Sender initiates the message, receiver accepts the message and provides feedback, sender double checks to ensure that the message was received
Define handoff
Transfer of information during transition in care across the continuum
Include opportunity to ask questions, clarify and confirm
Effective Use of Communication
Coaching feedback routinely provided to team members when appropriate
Provides brief, clear, specific and timely information
Seeks information from all available sources
Verifies information that is communicated
Uses SBAR, call-outs, check-backs and handoffs
