Week 8 - Ch 8 - Project Quality Management Flashcards
(25 cards)
Plan Quality Management
Process of identifying quality requirements and/or standards for project and deliverables, and documenting how project will demonstrate compliance with quality requirements/standards
Perform Quality Management
Process of auditing quality requirements and results from quality control measurements to ensure that appropriate quality standards and operational definitions are used
Control Quality
Process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes
What does the scope baseline include what?
project scope statement, work breakdown structure, and WBS dictionary
What is COQ
Cost of quality - all costs incurred over life of the product
Cause and effect diagram
Also known as fishbone or Ishikawa diagrams - works to trace issues back to their actionable root causes- keep asking WHY
Flowcharts
process maps - display the sequence of steps and branching possibilities that exist to transform one or more inputs to outputs
SIPOC model
(suppliers, inputs, process, outputs, customers) - type of flowchart
Checksheets
tally sheets - used to collect data and organize facts
Pareto diagrams
vertical bar chart (bars and line graph) - used to identify vital few sources responsible for causing most of problem effects
Histograms
special form of bar chart that describes central tendency, dispersion and shape of statistical distribution
Control charts
shows whether or not a process is stable or has predictable performance. Features upper and lower specification limits
Scatter diagrams
plots ordered pairs (x,y) - also known as correlation charts because they seek to explain a dependent variable - Y (dependent variable, X (change observed in independent variable)
Process configuration
graphic depiction of processes with interfaces identified
Affinity diagram
Mind-mapping technique used to generate ideas that can be linked to form organized thought about a problem
Process decision program chart
PCPD - used to understand a goal in relation to the steps for getting to a goal- good for contingency planning
Interrelationship diagrams
Adaptation of relationship diagrams - weaves together relevant items from other charts to see possible scenarios
Tree diagram
systematic diagrams - can be used to represent decomposition hierarchies such as WBS, RBS, and OBS. good for visualize parent/child problem relationships
WBS, RBS, and OBS
work, risk, and organization breakdown structures
Prioritization matrices
identifies key issues and suitable alternatives to be prioritized as a set of decisions for implementation
Activity network diagrams
Previously called arrow diagrams - includes “Activity on Node” formats of network diagram - used with project scheduling methodologies such as program evaluation
Matrix diagrams
Quality management and control used to perform data analysis within organizational structure created in matrix. - shows strength and relationships between certain factors
Prevention vs Inspection
Keeping errors out of process vs keeping errors out of hands of customer
Attribute vs variables sampling
Do results conform or not VS how is this rated on a scale?
