week four Flashcards
(25 cards)
ancillary services
professional occupational companies hired to complete a specific job
agenda
printed lists of topics to be discussed during a meeting, sometimes giving the allocation
authoritarian manager
operates on the premise that most workers cannot make a contribution without being directed
benchmark
making a comparison among different organizations relative to how they accomplish tasks, such as office computerization, organizing file systems, and employee remuneration
brainstorming
process of developing ideas through a synergistic interaction among participants in an environment free of criticism
conflict resolution
solving problems between coworkers or any two parties
embezzle
to appropriate fraudulently to ones own use
fringe benefit
benefit above and beyond salary to which an employee may be entitled
“going bare”
any provider not carrying insurance policies specifically designed to protect the providers assets in the event a liability claim is filed and awarded in the patients favor are available
malpractice
professional negligence
management by walking around (MBWA)
a technique for keeping managers informed about the health of their organization
marketing
process by which the provider of services makes the consumer aware of the scope and quality of those services
mentor
person assigned or requested to assist in training, guiding, or coaching another
minutes
written record of topics dicussed and actions taken during meeting sessions
negligence
failure to exercise a certain standard of care
participating manager
operates on the premise that the worker is capable and wants to do a good job
practicum
transitional stage providing opportunity to apply theory learned in the classroom to a health care setting through practical, hands-on experience
procedure manual
manual providing detailed information relative to the performance of tasks within the job description
professional liability insurance
insurance policy designed to protect assets in the event a claim for damages resulting from negligence is filed and awarded
profit sharing
sharing in the financial profits, gains, and benefits of an organization
risk management
techniques adhered to in the ambulatory setting that keep the practice, its environment and its procedures as safe for the patient as possible
salary review
informing the employee of his or her revised base pay rate
self-actualization
being all that you can be
social media
web-based media for social interaction
