week1: Ch 1,2,3,4 Flashcards
(28 cards)
Is bonus effective at motivating?
no
What is org behavioral?
study of individual and group dynamics within an org, why do people do what they do, influences them? Psych of decision making
OB attempts what?
To explain “why” we behave the way we do. Why do we come in late all the time?
Hawthorne Studies
beginning of human relations behavioral management movement
Taylorism
Traditional or classical management
Theory X and Y
early leadership theories- X lazy, Y motivated
OT, OD, HRM
Org Theory
Org Development
HR management- regs and rules, not really motivation
Define diversity
full range of similarities and differences. Inc race, gender, ethnicity, age, religion, sexual orientation physical ability, and any other group identities
Define equity
provide fair tx and access for ALL, while also trying to eliminate barriers. Apply HR rules fairly as well.
Define inclusion
act of creating environments where individuals or groups feel welcomed, respected and supported
What are major trends in US Demographics
-aging- boomer gen aging out of workplace, need for HC increases, more end of life care
-higher numbers of ethnic and racial minorities (all minorities together outnumber white)
-more gender/education levels by age groups: more women in higher education (seeking degrees)
How do demographics affect the HC industry?
More diverse overall (not HC) workforce and patient population, more services needed for aging/geriatric, lack of younger/diverse entering HC professions (not willing to take on debt/cost of education/degrees), lack of women, LGBTQ+, diff ethnicities.
What are unique challenges facing different groups of people?
Young- don’t want to take on debt of HC education/degrees
Language barriers?
act of creating environments where individuals or groups feel welcomed, respected and supported
Inclusion
provide fair tx and access for ALL, while also trying to eliminate barriers. Apply HR rules fairly as well.
equity
full range of similarities and differences. Inc race, gender, ethnicity, age, religion, sexual orientation physical ability, and any other group identities
diversity
What is diversity management
process to build skills and policies that address the changing demographic of workforce and patient population
What is cultural competency?
set of congruent behaviors, attitudes, and policies that come together to enable effective work in cross-cultural situations
What are integrated patterns of behavior that include language, thoughts, communications, actions, customs, beliefs, values
culture
What are Hawthorne Studies?
Roethlisberger & Mayo. Demonstrated influence of human factors on productivity. Hawthorne “effect” = is the bias that occurs when people know they are being studied
What are 4 phases of Hawthorne studies?
- illumination experiements
- relay-assembly exp.
- bank-wiring observation room studies
- interviewing program
What are X & Y theories?
From Douglas McGregor- X employees are neg/pessimistic/lazy and Y employees are positive/optimistic
What would a theory Y manager do?
create opportunities for growth, removed obstacles, encouraged learning. Participative manager
3 components of attitudes
actions, feelings, beliefs
