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LAB MANAGEMENT > wk 1 > Flashcards

wk 1 Flashcards

1
Q

management

A
  • Management
    = on-going process. Seeks to achieve objectives of an organization in most efficient way possible
    = controlling, organizing, leading
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2
Q

management theories

A

= explanation to assist employers and employees to effectively relate to the business goals and to implement effectively to achieve it
= guides managers to manage an organization

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3
Q

Theory of scientific management creator

A

frederick taylor

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4
Q

Theory of administrative management creator

A

henry fayol

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5
Q

Bureaucratic theory of management

A

max weber

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6
Q

Behavioural theory of management creatot

A

elton mayo

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7
Q

scientific management theory

A
  • Efficient, productive and scientific
  • Improving economic efficiency especially labour productivity.
  • “Fair day’s pay for a fair day’s work”
  • Pay is linked to work accomplished
  • Principle object: to secure max. prosperity to both employer and employee, give when its due
  • Money motivates people to work according to Taylor
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8
Q

differential piece rate system

A
  • Taylor also made the differential piece rate system
    (wages of employees are based on performance)
    If efficiency is more than standard = 120% of normal piece rate
    If efficiency is less than standard = 80%
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9
Q

4 PRINCIPLES OF SCIENTIFIC MGMT

A
  1. time and motion study
  2. Teach, train, develop workman w/ new method
    3.Interest of employer and employee should be harmonized to secure mutually understanding relations between them
  3. Establish fair level of performance
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10
Q

time and motion study

A

= Jobs are done in scientific manner/ makes and finds new ways to do it.
= jobs should be designed accd. to scientific route
= studies processes and finds the best way to perform tasks. Simplifies job to be more efficient

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11
Q
  1. Teach, train, develop workman w/ new method
A
  1. Teach, train, develop workman w/ new method
    = Train employees accd. to scientific method in #1 and to improve performance
    = Codify the new methods into rules
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12
Q

Interest of employer and employee should be harmonized to secure mutually understanding relations between them

A
  1. Interest of employer and employee should be harmonized to secure mutually understanding relations between them
    = there should be mutual cooperation and relation in both employee and employer (e.g. reward employee for productivity)
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13
Q
  1. Establish fair level of performance
A
  1. Establish fair level of performance
    = Pay premium for higher performance
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14
Q

a French engineer from a mining company. He saved it from bankruptcy to success

A

henry fayol

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15
Q

14 principles of administrative management theory

A
  1. Division of work
  2. Authority
  3. Discipline
  4. Unity of command
  5. Unity of direction
  6. Subordination of individual interest to general interest
  7. Remuneration
  8. Centralization
  9. Scalar chain
  10. Order
  11. Equity
  12. Stability of tenure of personnel
  13. Initiative
  14. Espirit de corps
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16
Q
  1. Division of work
A

= employees are specialized. (para hasang hasa)
= work is according to the employee’s capability to work. This way, output increases due to efficiency

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17
Q
  1. Authority
A

= managers give orders according to work only.
= authority means responsibility. The one that gives the order is the one that is responsible

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18
Q
  1. Discipline
A

= Different for every company. Without this, there will be chaos.

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19
Q
  1. Unity of command
A

= employee should have 1 direct supervisor

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20
Q
  1. # Unity of direction
A

1 goal so everybody works together in a team of 1 manager using 1 plan.

21
Q
  1. Subordination of individual interest to general interest
A

= interest of one employee should not be more important than those of the group’s

22
Q
  1. Renumeration
A

= Wage. Employee satisfaction depends on fair wage for everyone. Includes financial and non-financial compensation

23
Q

Centralization

A

= How close employees are to the decision-making process (ceo, director, manager)
= may say yung directors and managers

24
Q

decentralization

A

hear suggestions from subordinates and have opportunity
= balance for decision making

25
Q
  1. Scalar chain
A

= aware of where they stand in the chain of command or hierarchy
= designate orders

26
Q
  1. Order
A

= facilities must be clean, tidy and safe for employees

27
Q
  1. Equity
A

= manager should be fair. Discipline when necessary and kindness when appropriate

28
Q
  1. Stability of tenure of personnel
A

= manager strive to minimize employee turnover.
= personnel planning should be a priority
= if a turnover is too fast it will be costly for the company because need pa train. Instability leads to bad management

29
Q
  1. Initiative
A

= employees are given necessary level of freedom
= allows subordinate to exercise talent and skill and improve work

30
Q
  1. Espirit de corps
A

= “spirit of the group”. Sure to promote team spirit and feeling of pride.

31
Q

bureacracy theory

A
  • “Threats and force” “power induces obedience”
  • Many rules, process and hierarchies
32
Q

criticisms in bureacracy theory

A
  • Problems: rules and regulations, paperwork( puro sulat yung mga importante pag di sinulat not important, always black and white)
  • Criticisms:
    = not suited for business organization (suited for government)
    = due to too much emphasis on competence, mahirap mapromote
    = does not hold importance to informal groups (friends)
    = dedication and commitment not important
33
Q

5 KEY PRINCIPLES IN BUREAUCRACY

A
  1. Hierarchy is a must
  2. Management by rule
  3. Organization by functional specialty
  4. Purposely impersonal
  5. Employment based on technical qualification
34
Q

FEATURES OF BUREAUCRATIC THEORY

A
  1. Division of labour
  2. Technical expertise – competent dat
  3. Managed by rules – lahat nakasulat
  4. Only legal power is important
  5. Formal hierarchy
  6. Formal and impersonal relations are not allowed
  7. Impersonal relation are based on position and not personality
  8. Rules apply to everyone. = must be strictly followed
  9. Selection and promotion depends on technical expertise
35
Q

behavioral theory

A
  • Hawthorne effect/experiment = people increase productivity when being observed
  • George Elton mayo = father of human relations movement
  • Believes that self-fulfilment and empowerment increases motive not just money
  • Productivity increases when singled out or feels competent.
  • Personal touch important (includes social informal touch)
  • Pag alam na inoobserve sila ang productivity tumataas
36
Q

lab manager req

A
  • Dat graduate ng medtech, experienced handling different sections, licensed
  • Needs communication skills
37
Q

lab manager attributes

A

ATTRIBUTES
- Strategist = looks into the future, ano pa pwede improvements
- Problem solver = uses skills to achieve company goals or fix problems. magaling humawak ng tao
- Teacher = solves problem and teaches

38
Q

strategist

A

strategist
looks into the future, ano pa pwede improvements

39
Q
  • Problem solver
A

= uses skills to achieve company goals or fix problems. magaling humawak ng tao

40
Q

lab manager duties

A

DUTIES
- Manage lab operations
- Develop procedures , design and perform
Tests procedures kung ano gagawin or iaadopt
- Analyse request for test and equipment
- Tends to administrative and
- Assists in budgeting (proposes budget)

41
Q

what level
chief mt

A

middle level

42
Q

what level lab manager

A

mid lvl

43
Q

what level section supervisor

A

front lvl

44
Q

what level pathologist

A

top lvl

45
Q

3 skills in management

A

conceptual, human relation and technical

46
Q

conceptual skill

A

= knows how to visualise, how to improve income, how to improve harmony and relationships, ideas, strategies, analysing, innovation, coordination, understands abstract and concrete ideas
= needed most by top lvl

47
Q
  1. Human relation skills
A

= communication. Mid lvl important

48
Q
  1. Technical skill
A

= skills in general, needed to get work done
= technique, tools and process, manufacturing
= Important to frontline

49
Q
A

LAB MANAGEMENT (2 decks)

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